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The ONE Hotel Astana

Property class: 4

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Photo gallery for The ONE Hotel Astana

A hotel reception area with a modern design, featuring a reception desk, a large decorative hanging light, and a wall with clock displays. - The ONE Hotel Astana (Astana)
Creator video
A hotel room with a balcony, a desk, a chair, and a lamp. - The ONE Hotel Astana (Astana)
A restaurant with multiple tables and chairs, overhead lighting, and a television on the wall. - The ONE Hotel Astana (Astana)
A sauna with wooden benches and a central platform. - The ONE Hotel Astana (Astana)
A terrace, a garden, and a playground are just a few of the amenities provided at The ONE Hotel Astana. Treat yourself to a massage at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Twin Room

A hotel room with two beds, a nightstand, a lamp, and a view of the hallway.

Standard Twin Room

  • City view
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

A hotel room with a large bed, a bedside table, a chair, and a window with curtains.

Standard Double Room

  • City view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

A hotel room with a balcony, a desk, a chair, and a lamp.

Suite

  • City view
  • 65 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Presidential Suite

A room with a white desk, a red armchair, a mirror, and a patterned carpet.

Presidential Suite

  • City view
  • 210 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Single Room

A hotel room with a bed, a chair, a small table, a wardrobe, and a nightstand.

Standard Single Room

  • City view
  • 25 sq m
  • Sleeps 1
  • 1 Large Twin Bed

DOUBLE KING SIZE BED

  • Sleeps 4

View all photos for SINGLE STANDARD

A hotel room with a bed, a desk, a chair, a TV, a shower area, and a wardrobe.

SINGLE STANDARD

  • 18 sq m
  • Sleeps 1

SUITE Presidential

  • Sleeps 8

About the neighborhood

Located in Astana, The ONE Hotel Astana is in the city center. Otan Korgaushylar Monument and Bayterek Tower are local landmarks, and travelers looking to shop may want to visit Keruen and Khan Shatyr. President's Culture Centre and Ailand are also worth visiting. Visit our Astana travel guide
Map
Qadyrghali Zhalayyri Street 8, Astana, 010000

What's nearby

  • A cityscape at night with illuminated skyscrapers, a prominent tower, and a well-lit roundabout.
    Bayterek Tower
    2 min drive - 1.5 miles
  • House of Ministries
    19 min walk - 1.0 mile
  • Schoolchildren's Palace
    19 min walk - 1.0 mile
  • Parliament of Kazakhstan
    2 min drive - 1.2 miles
  • Embassy of the United States, Astana
    4 min drive - 2.2 miles

Getting around

  • Astana Railway Station
    22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    36 min drive

Restaurants

  • Sandyq
    2 min drive
  • ARAY Complex
    2 min drive
  • Hardee's
    18 min walk
  • Кафе Арман
    3 min drive
  • Coffee Boom
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for KZT 6000.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 4000.00 per vehicle (one-way)
  • Rollaway bed fee: KZT 6000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property

Frequently asked questions

Is The ONE Hotel Astana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The ONE Hotel Astana?

Check-in start time: 2 PM; Check-in end time: 1:30 PM.

What time is check-out at The ONE Hotel Astana?

Check-out is at noon.

Does The ONE Hotel Astana provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 4000.00 per vehicle applies.

Where is The ONE Hotel Astana located?

Located in Almaty District, this spa hotel is within 1 mi (2 km) of Schoolchildren's Palace, House of Ministries, and Supreme Court of the Republic of Kazakhstan. Presidential Palace and Otan Korgaushylar Monument are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The ONE Hotel Astana Reviews

9.6

Exceptional

9.4

Cleanliness

6.0

Amenities

8.0

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified review

8/10 Good

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
レストランやバーがあまり満喫出来ない。 受け付けのスタッフは良い。
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Khaled

Liked: Cleanliness, property conditions & facilities, room comfort

Goid

Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Soyeon

Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Vytautas

Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

ALEXANDR

Stayed 2 nights in Jun 2021