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Royal Park Hotel & SPA

Property class: 4

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Photo gallery for Royal Park Hotel & SPA

Indoor pool - Royal Park Hotel & SPA (Astana)
Interior - Royal Park Hotel & SPA (Astana)
Dining - Royal Park Hotel & SPA (Astana)
Lobby - Royal Park Hotel & SPA (Astana)
Hallway - Royal Park Hotel & SPA (Astana)
Located close to Kazakhstan Central Concert Hall and Parliament of Kazakhstan, Royal Park Hotel & SPA provides a free breakfast buffet, an airport shuttle, and a free daily manager's reception. Indulge in aromatherapy, Ayurvedic treatments, and a body wrap at SPA-центр «ELIXIR», the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 50 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Suite

Luxury Suite | Living area | Flat-screen TV

Luxury Suite

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Yesil District, a neighborhood in Astana, Royal Park Hotel & SPA is near the airport. Looking to enjoy an event or a game while in town? See what's going on at Kazakhstan Central Concert Hall. Visit our Astana travel guide
Map
18, Kerey and Zhanibek Khans Street, Astana, 010000

What's nearby

  • A cityscape at night with illuminated skyscrapers, a prominent tower, and a well-lit roundabout.
    Bayterek Tower
    2 min drive - 1.5 miles
  • Singing Fountain
    19 min walk - 1.0 mile
  • Kazakhstan Central Concert Hall
    19 min walk - 1.0 mile
  • Parliament of Kazakhstan
    2 min drive - 1.2 miles
  • Astana Arena
    3 min drive - 1.5 miles

Getting around

  • Astana Railway Station
    30 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    37 min drive

Restaurants

  • Көкtem
    3 min drive
  • Fuller’s Botanical Garden
    2 min drive
  • Syrovarnya
    3 min drive
  • NegroNi
    11 min walk
  • Saksaul
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (65 square feet of space)
  • Meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 5000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 4500 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 6 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Royal Park Hotel & SPA have a pool?

Yes, this property has an indoor pool.

Is Royal Park Hotel & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Royal Park Hotel & SPA?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Royal Park Hotel & SPA?

Check-out is at noon.

Does Royal Park Hotel & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 4500 per vehicle applies.

Where is Royal Park Hotel & SPA located?

Located in Yesil District, this spa hotel is within 2 mi (3 km) of Kazakhstan Central Concert Hall, Parliament of Kazakhstan, and Korme Exhibition Complex. House of Ministries and Khan Shatyr are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Royal Park Hotel & SPA Reviews

6.8

8.0

Cleanliness

6.4

Location

6.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 55 reviews
Rating 8 - Good. 19 out of 55 reviews
Rating 6 - Okay. 17 out of 55 reviews
Rating 4 - Poor. 7 out of 55 reviews
Rating 2 - Terrible. 4 out of 55 reviews

Reviews

Verified review

2/10 Terrible

Elizabeth

Disliked: Amenities
I chose this stay based on posted desciption and filters on Hotels.com. I was looking for a local stay-cation with a pool. The name of the hotel does not include the words "& Spa". The pool featured in their photos belongs to another business -- which costs $20/hour with no discounts for hotel guests. I immediately checked out.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Viktor

Disliked: Staff & service, property conditions & facilities

Что таится за красивым фасадом

Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Andrew

Liked: Cleanliness, room comfort

Stay

We went for the football, check in was very slow but improved from then on. Drinks and food good .
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Don

Liked: Staff & service, amenities, property conditions & facilities
Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service
You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cart was broken, had to carry bags. Everything else was just fine.
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Verified traveler

Voyage d'affaire

La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
Stayed 8 nights in Oct 2018
Verified review

4/10 Poor

Sabzina

Poor service

I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Tae Kwon

Liked: Cleanliness, property conditions & facilities, room comfort

적당한 호텔

Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Nice hotel but cold inside the room. They give y

Nice hotel but cold inside the room. They give yOur heater.
Stayed 4 nights in Aug 2018
Verified review

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities

Good choice for that price

This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Stayed 6 nights in May 2018
Verified review

8/10 Good

크박

Liked: Cleanliness, staff & service

공항에서 가깝고 스파가 같은 건물에 위치한 호텔

청결함은 좋았으나 욕실 수조 배수가 잘 되지 않았고, 조식 부페는 그럭저럭이었음. 그러나 친절한 직원들과 도심과 공항 가까이 위치한 것은 충분한 장점임. 아, 호텔내 위치한 스파는 시간당 요금이 놀라울 정도로 비쌌으나 마사지 가격은 꽤 저렴한 수준임
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service

Good prices for this hotel

It’s a very good restaurant in the hotel. The Hotel staff is kind and have good service Not the newest rooms but it’s okey. Very good service in the spa. Perfect for business trips
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Undvik

Vi fick ingen egen nyckel till rummet. Varje gång man skulle in, tex efter frukost, måste man ned till receptionen, som skickade upp någon som öppnade. Fick aldrig någon förklaring. Ryktades om rädsla för prostitution. Frukosten var ingenting för västerlänningar. Inget riktigt bröd och inget pålägg. Gröna ägg och sötsaker. Vatten över hela golvet från duschen. De flesta anställda kunde inte engelska.
Stayed 4 nights in Aug 2017
Verified review

8/10 Good

Jaihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변에 아파트 건축으로 삭막한 것 이외에는 전반적으로 만족스러움
Stayed 1 night in Sep 2017
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
Stayed 4 nights in Sep 2017
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extra costs 3000 Tenge to use the pool and spa area, early morning call was offered but they didn´t call us. Rooms clean and close to EXPO
Stayed 3 nights in Aug 2017
Verified review

6/10 Okay

Graham

Overnight stay in Astana whilst in transit

The hotel was used as a stop over between flights in Astana. Its location was only 20 minutes drive from the airport allowing easy access to and from the city and close to this years 2017 Expo exhibition. The staff who all spoke English were friendly, making you feel relaxed when arriving and departing. The interior furniture design within the hotel is on a traditional Kazakhstan national style, including the furniture in the room. Cleanliness is one that I look for and this hotel met all expectations especially at the price, and the bed was comfortable. Would recommend the hotel for a short stay if you are looking for a location on a reasonable budget without paying a high price for putting your head down
Verified review

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair price and location near airport

The hotel price are fair and location is just 14 km from airport and 3 km from Bayterek/ city center
Verified review

4/10 Poor

SANG JAE

Disliked: Cleanliness, staff & service

가격대비 만족스러운 호텔

모텔급 수준임.
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel conveniente

Viaggio di lavoro per pochi giorni, hotel conveniente ma basilare abbastanza vicino all'area uffici e ben collegato con l'aeroporto. Ristorante molto frequentato con uno strano menù italo/cinese/kazako.
Verified review

6/10 Okay

Anders

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good restaurant, staff speak English. the room I had was OK but no more than that. Good to have a spa in the Hotel I Will use the Hotel again later.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice, clean, quiet hotel

very nice and clean place, great restaurant, early breakfast at 3am without extra charge. We just stayed there to leave at 3:30am to the airport and it was perfect. The only thing I was a bit disappointed about was the fact that they did not have the correct change for a cash payment.
Verified review

8/10 Good

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Photos qui ne mettent pas en valeur la chambre

La situation de l hotel permet d aller rapidement au centre ville. De plus l aeroport ne se situe qu a un quart environ. Devant l hotel vous trouverez une station de bus. A 5 mn à pieds vous trouverez facilement des taxis locaux tres bon marche.