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Jumbaktas Hotel

Property class: 4

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Photo gallery for Jumbaktas Hotel

A large indoor swimming pool with a modern design, featuring a central island and a patterned wall. - Jumbaktas Hotel (Astana)
Creator video
A sauna room with wooden benches, a stone wall, and a ceiling with wooden slats. - Jumbaktas Hotel (Astana)
A luxurious room with a central round table, a peacock-themed wall, and a patterned floor. - Jumbaktas Hotel (Astana)
A hotel with a distinctive triangular facade and illuminated signage. - Jumbaktas Hotel (Astana)
Take advantage of a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Jumbaktas Hotel. For some rest and relaxation, visit the steam room, and indulge in a body scrub, a body treatment, or a facial. The on-site local cuisine restaurant, Jumbaktas, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room

A hotel room with a large bed, white bedding, red and white pillows, a green throw blanket, and a wall-mounted light fixture.

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Business Room, 1 Queen Bed, City View

A hotel room with a large bed, a desk, a chair, and a lamp.

Business Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite

A hotel room with a large bed, a red armchair, a bench, a chandelier, and a view of the city.

Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a decorative wall piece, and a patterned carpet.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Presidential Suite

A luxurious bedroom with a four-poster bed, a nightstand with a lamp, and a view of a cityscape through a large window.

Presidential Suite

  • City view
  • 300 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a wooden nightstand, a telephone, and a hanging light fixture.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

A hotel room with a large bed, two bedside tables, a red chair, a bench, a chandelier, and a large window with curtains.

Superior Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

APARTMENT Presidential

  • Sleeps 10
  • Free WiFi

DOUBLE BUSINESS CITY VIEW

  • Sleeps 4
  • Free WiFi

DOUBLE BUSINESS KING BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Astana, Jumbaktas Hotel is in the business district. President's Culture Centre and Schoolchildren's Palace are cultural highlights, and some of the area's attractions include Ailand and Ailand Ferris Wheel. Looking to enjoy an event or a game while in town? See what's happening at Saryarka Velodrome or Kazhimukan Munaitpasov Stadium. Visit our Astana travel guide
Map
ul. Karasakal Erimbetov, 65, Astana, 010000

What's nearby

  • A modern building with a conical roof and a tall antenna, set against a partly cloudy sky.
    Khan Shatyr
    16 min walk - 0.9 miles
  • A cityscape at night with illuminated skyscrapers, a prominent tower, and a well-lit roundabout.
    Bayterek Tower
    19 min walk - 1.0 mile
  • Korme Exhibition Complex
    10 min walk - 0.6 miles
  • Mega Astana Shopping Centre
    15 min walk - 0.9 miles
  • Parliament of Kazakhstan
    3 min drive - 1.5 miles

Getting around

  • Astana Railway Station
    22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    37 min drive

Restaurants

  • Ocean Basket
    11 min walk
  • KFC
    8 min walk
  • Chechil
    4 min walk
  • golpass
    10 min walk
  • Lanzhou
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Jumbaktas

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3,014 square feet of conference space
  • Business center
  • Meeting room

Spa

  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2011
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 13000 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per person (one-way)
  • Rollaway bed fee: KZT 13000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property

Frequently asked questions

Does Jumbaktas Hotel have a pool?

Yes, this property has an indoor pool.

Is Jumbaktas Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Jumbaktas Hotel?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Jumbaktas Hotel?

Check-out is at noon.

Does Jumbaktas Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 8000 per person applies.

Where is Jumbaktas Hotel located?

Located in Yesil District, this hotel is within a 15-minute walk of Transport & Communications Ministry and KazMunayGaz. Khan Shatyr and Korme Exhibition Complex are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Jumbaktas Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 67 reviews
Rating 8 - Good. 23 out of 67 reviews
Rating 6 - Okay. 9 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 2 out of 67 reviews

Reviews

Verified review

8/10 Good

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel to stay in Astana

Nice hotel, which I mostly use when visiting Astana. Price/quality relation is good
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

david

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We stayed ina business suit. Hotel is well-located, just a short walk from the city center, and has a nice pool, although the spa can get crowded during busy hours. Unfortunately the housekeeping was poor-our room was missing basic amenities and the top of the bed was stained. Despite notifying reception twice, the issues was only partially resolved. The staff offered a piece of cake as a compensation, but overall, the service did not meet the expectations.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Oleg

The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Stayed 4 nights in Aug 2023
Verified review

6/10 Okay

Jacek

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

May

Disliked: Staff & service, property conditions & facilities
The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was my favourite hotel I stayed in Central Asia. The rooms were incredibly spacious and luxurious. This felt more like a 5 star hotel than a 4 star hotel. Great breakfast buffet selection. The pool and spa facilities attached to the hotel were amazing and this was one of the highlights of the trip. Great location in Astana, just a short walk to restaurants, shops and sightseeing places. I would 100% recommend this hotel.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and hotel
Stayed 1 night in May 2026
Verified review

8/10 Good

Edoardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned, just minutes away from main attractions. Decent breakfast. Wide rooms
Stayed 1 night in May 2026
Verified review

10/10 Excellent

HYOUNG RYEOUL

Liked: Cleanliness, staff & service, amenities
yep
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

peeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Liked it

Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Pekka

Liked: Property conditions & facilities, room comfort

My usual hotel in astana

Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort

astana winter

It is ok but poor room service.
Stayed 5 nights in Dec 2023
Verified review

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Dinh Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Oleg

Liked: Cleanliness, amenities, property conditions & facilities
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort

Good, not great.

Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

extra

My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.
Verified review

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

yes but...

alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.
Stayed 7 nights in Aug 2025
Verified review

2/10 Terrible

Alyona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Megan

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.
Verified review

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne, geräumige Zimmer. Sehr nettes Personal. Frühstück ist ausreichend. Klimaanlage ist sehr hilfreich. WLAN einwandfrei im Zimmer. Wunderschöne Sauna, zwar mit extra Kosten, dafür viele Bereiche.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Anatoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Nnenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flot hotel, meget central. Manglede vejledning fra personale ved check in, nok grundet sprog barriere. Det vil være godt med info på engelsk.
Stayed 1 night in Mar 2026