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ibis Astana

3.0 star property
Hotel in Astana with a 24-hour front desk and a coffee shop

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Photo gallery for ibis Astana

Standard Twin Room, 2 Twin Beds, City View | City view
Bar (on property)
Standard Twin Room, 2 Twin Beds, City View | 1 bedroom, premium bedding, down comforters, in-room safe
Front of property
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Twin Room, 2 Twin Beds, View

Premium Twin Room, 2 Twin Beds | 1 bedroom, premium bedding, down comforters, in-room safe

Premium Twin Room, 2 Twin Beds, View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Double Bed, View

Premium Room, 1 Double Bed | 1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 1 Double Bed, View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds, City View

Standard Twin Room, 2 Twin Beds, City View | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Twin Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Down duvet
Hair dryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, Multiple Beds, City View

Luxury Room, Multiple Beds, City View | 1 bedroom, premium bedding, down comforters, in-room safe

Luxury Room, Multiple Beds, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Down duvet
Eco-friendly toiletries
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Front of property

Best Western Plus Astana

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 175 reviews
Best Western Plus Astana

About the neighborhood

Map
38 Tauelsizdik Ave, Astana, 10000

What's nearby

  • The US Embassy and the Consulate in Kazakhstan - 12 min walk - 0.7 miles
  • Hazret Sultan Mosque - 16 min walk - 0.9 miles
  • Bayterek Tower - 4 min drive - 2.4 miles
  • Kazakhstan Central Concert Hall - 5 min drive - 2.7 miles
  • Astana Arena - 9 min drive - 4.8 miles

Getting around

  • Astana Railway Station - 23 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Додо Пицца - ‬1 min walk
  • ‪Astana Skate Cafe - ‬8 min walk
  • ‪Zina Restaurant - ‬13 min walk
  • ‪Туран - ‬10 min walk

About this property

ibis Astana

Hotel located in Almaty District
Consider a stay at ibis Astana and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, Ibis Kitchen, offers breakfast, lunch, and dinner. Free in-room WiFi and a business center are available to all guests.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
  • Tour/ticket assistance, a computer station, and a TV in the lobby
Room features
All 249 rooms include comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: KZT 5,300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ibis Bar
  • Ibis Kitchen

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,938 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 15 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 7500 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 5300 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: KZT 7500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 160140012523

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Hotel Ibis Astana
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Ibis Astana
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana (opening September 2014)
Hotel Ibis Astana Nur-Sultan
Ibis Astana Nur-Sultan
Ibis Astana
Hotel Hotel Ibis Astana Nur-Sultan
Nur-Sultan Hotel Ibis Astana Hotel
Hotel Hotel Ibis Astana
Ibis Astana (opening September 2014)

Frequently asked questions

Is ibis Astana pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of KZT 7500 per pet, per day. Service animals are exempt from fees.

How much is parking at ibis Astana?

Self parking is free at this property.

What time is check-in at ibis Astana?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at ibis Astana?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does ibis Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is ibis Astana located?

Located in Almaty District, this hotel is within 1 mi (2 km) of Schoolchildren's Palace, The US Embassy and the Consulate in Kazakhstan, and Hazret Sultan Mosque. Otan Korgaushylar Monument and Palace of Peace and Reconciliation are also within 2 mi (3 km).

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ibis Astana Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 30 out of 65 reviews
Rating 8 - Good. 15 out of 65 reviews
Rating 6 - Okay. 11 out of 65 reviews
Rating 4 - Poor. 4 out of 65 reviews
Rating 2 - Terrible. 5 out of 65 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service in all areas. Thank you to reception for assistance with accommodating all special requests. To bartender who brought meal to the room.
Stayed 1 night in Mar 2025

10/10 Excellent

OLGA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. good location. Close to the American embassy.
Stayed 5 nights in Nov 2023

6/10 Okay

Nicholas

Liked: Amenities
24hr bar service excellent

6/10 Okay

Anatolii

Liked: Cleanliness, staff & service
The windows have double glazing and extra layer of sun glass screen. It was really hot and stuffy in the room, AC worked pretty bad. We had to open the room door to get fresh air.
Stayed 1 night in Jul 2023

2/10 Terrible

Abiodun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Larisa

Stayed 3 nights in Sep 2024

10/10 Excellent

Charly

Stayed 1 night in Oct 2024

10/10 Excellent

Anna

Stayed 2 nights in Sep 2024

10/10 Excellent

LIJUN

Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Stayed 4 nights in Jul 2024

10/10 Excellent

Marina

Stayed 14 nights in Jun 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適に過ごせました！ありがとうございます！
Stayed 2 nights in Jun 2024

10/10 Excellent

TSUTOMU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Eduard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!! 10 stars hotel for the money

4/10 Poor

Olessya

Stayed 2 nights in Aug 2023

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
s Personal war freundlich und hilfsbereit. Ich habe nur ict ganz rausgekriegt, wie das mit DEM PIZZAeSSEN im IBIS Restaurant war....
Stayed 2 nights in Jun 2023

10/10 Excellent

Dmitry

Stayed 1 night in Feb 2023

8/10 Good

MISOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
샤워부스 물빠짐이 조금 느린 편이었고, 방안에 냉장고랑 쓰레기통이 없어서 약간 불편하긴 했는데 그 외에는 깨끗하고 방 넓고 침대 폭신하고 좋았어요! 조식도 요일별로 조금씩 변경되어 간단하게 먹기 좋았습니다. 도보로 5분거리에 아스타나몰 대형 마트가 있어서 편했어요!! 최고! 출장으로 방문했던거라 좋은 가격에 좋은 숙소 였습니다.
Stayed 4 nights in Sep 2022

6/10 Okay

HIROSHI

空港送迎あり（3500テンゲ）と貴社の表示にはあったが、実際はなかった。順次新しい情報が欲しい。
Stayed 6 nights in Aug 2022

8/10 Good

Berik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Berik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021