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Best Western Plus Astana

3.5 star property
Hotel in Astana with free breakfast and a 24-hour fitness center

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Photo gallery for Best Western Plus Astana

Front of property
Meeting facility
Bar (on property)
Terrace/patio
Premium Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room) | 1 bedroom, minibar, in-room safe, desk

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Highlights

Soundproofed
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
Shower/tub combination
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
Shower/tub combination
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
Shower/tub combination
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
Shower/tub combination
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Street view

Premium Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
Shower/tub combination
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Bathrobes
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
13a Dostyk Street, Astana, 010000

What's nearby

  • Singing Fountain - 3 min walk - 0.2 miles
  • Kazakhstan Central Concert Hall - 7 min walk - 0.4 miles
  • Bayterek Tower - 9 min walk - 0.5 miles
  • The US Embassy and the Consulate in Kazakhstan - 4 min drive - 2.2 miles
  • Astana Arena - 5 min drive - 2.7 miles

Getting around

  • Astana Railway Station - 24 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 19 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Чайхана Navat - ‬5 min walk
  • ‪MADO - ‬6 min walk
  • ‪Mökki - ‬7 min walk
  • ‪Coffee Boom - ‬2 min walk

About this property

Best Western Plus Astana

Hotel located in Yesil District
You can look forward to free full breakfast, a terrace, and a playground at Best Western Plus Astana. Be sure to enjoy a meal at Emerald, the on-site restaurant. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
Other perks include:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, smoke-free premises, and a billiards/pool table
  • A 24-hour front desk, tour/ticket assistance, and meeting rooms
Room features
All 108 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and desks

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Uncovered self parking on site (KZT 2,000 per day)

Food and drink

  • Free full breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 10 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 8900.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: KZT 2000 per day
  • Rollaway bed fee: KZT 8900.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property

Property is also known as

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Frequently asked questions

Is Best Western Plus Astana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Astana?

Self parking is available for KZT 2000 per day.

What time is check-in at Best Western Plus Astana?

Check-in start time: 2 PM; Check-in end time: 5:30 AM.

What time is check-out at Best Western Plus Astana?

Check-out is at noon.

Does Best Western Plus Astana provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Best Western Plus Astana located?

Located in Yesil District, this hotel is within a 5-minute walk of Parliament of Kazakhstan and Singing Fountain. House of Ministries and Kazakhstan Central Concert Hall are also within 10 minutes.

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Best Western Plus Astana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 174 reviews
Rating 8 - Good. 49 out of 174 reviews
Rating 6 - Okay. 16 out of 174 reviews
Rating 4 - Poor. 3 out of 174 reviews
Rating 2 - Terrible. 2 out of 174 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with friendly staff. Nice breakfast and room. Overall a very nice hotel to stay at.
Stayed 1 night in May 2025

10/10 Excellent

Toshiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 4 nights in Apr 2025

10/10 Excellent

Minnur

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and friendly staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Minnur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff and close to everything
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facility
Stayed 4 nights in Dec 2024

10/10 Excellent

maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Sep 2024

8/10 Good

Asa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, personal very helpful and friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents enjoyed their stay a lot! The premium room was very spacious and beds were comfortable. Thank you!
Stayed 5 nights in Nov 2024

6/10 Okay

Natalie

Liked: Property conditions & facilities, room comfort
The room was very large and good value for money. The hotel is well situated, but a bit confusing to get to. English speaking staff made the stay easy.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel in a good location.
Stayed 9 nights in Aug 2022

10/10 Excellent

DARISSA

Liked: Property conditions & facilities
Great front desk people! Clean and nice! Will be a returned customer for sure!!!
Stayed 1 night in May 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great and very helpful, professional.
Stayed 6 nights in Nov 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the people working at the reception were very nice. The breakfast didn't have much range and the bread and cheese were already dry.
Stayed 1 night in Jul 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my short stay at Best Western! Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff nice breakfast, didn’t know I have to pay for parking by the hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very spacious, well maintained, clean, splendid room!!
Stayed 1 night in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

Good hotel in an excellent area. I will come back here. A bit old fashioned but comfortable and good quality.
Stayed 2 nights in Aug 2023

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Hotel old fashioned. Bathroom in need of a revamp. Breakfast ok, but basic. Our room not cleaned until 18.00 one day.
Stayed 4 nights in May 2024

6/10 Okay

Wim

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

well located hotel

Well located hotel, large rooms for a good price. There was no housekeeping during my stay. Reception staff is nit very punctual. Sauna and swimming is niot complimentary.
Stayed 1 night in Nov 2023

2/10 Terrible

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We called the front desk for daily water and toilet paper supply starting from the morning. After the fifth times call and compliant, it finally brought us by the front desk instead of room service. And only one bottle of water and one toilet paper was delivered around 18:00pm.
Stayed 2 nights in Oct 2024

6/10 Okay

Miragha

Liked: Staff & service
The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support! Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake). The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.
Stayed 1 night in Apr 2024

6/10 Okay

John

Disliked: Staff & service, amenities, property conditions & facilities
I like this horwl location for my business around government buildings. However from the staff to facility, I was so disappointed.It seems that they are about to close the hotel or selling the hotel.
Stayed 2 nights in Oct 2022

4/10 Poor

Elijah

Disliked: Staff & service, amenities, property conditions & facilities
A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot Mini fridge didn’t turn on Water in the shower goes cold every 10 seconds Laundry service wasn’t open the whole time I was there (5 days) Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have Room service was good and cheap, free breakfast was decent
Stayed 5 nights in May 2024