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Swan Novo Hamburgo

4.0 star property
Travelers find a peaceful retreat with garden surroundings and rejuvenating saunas at this Hamburgo Velho hotel, where Brazilian cuisine and billiards await

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Photo gallery for Swan Novo Hamburgo

A modern outdoor seating area with two blue chairs and a round table, surrounded by greenery and a glass elevator. - Swan Novo Hamburgo (Novo Hamburgo)
An indoor swimming pool with lounge chairs and tables, large windows, and a modern ceiling design. - Swan Novo Hamburgo (Novo Hamburgo)
A modern building with a glass facade and a brick exterior. - Swan Novo Hamburgo (Novo Hamburgo)
A spacious lobby with a grand piano, a staircase, and a bar area. - Swan Novo Hamburgo (Novo Hamburgo)
A spacious lobby with a central round table, seating arrangements, and a staircase. - Swan Novo Hamburgo (Novo Hamburgo)
Swan Novo Hamburgo, in Hamburgo Velho, offers a luxurious escape. Guests enjoy a free breakfast buffet, relax in the sauna or steam room, and use the indoor pool and arcade/game room. The on-site restaurant serves Brazilian cuisine, loved by visitors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 13 of 13 rooms

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

A hotel room with a bed, a TV, a chair, and a desk.

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite standard twin

Suite standard twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed | Minibar, in-room safe, blackout drapes, free WiFi

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Casal/Twin

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite Standard Casal / Twin

A hotel room with a wooden headboard, two bedside tables with lamps, a bed with white linens, and a handbag on the bed.

Suite Standard Casal / Twin

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Superior Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Studio Suite

Executive Studio Suite | Minibar, in-room safe, blackout drapes, free WiFi

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with two beds, a wooden headboard, bedside lamps, and a patterned armchair.

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Hamburgo Velho, a neighborhood in Novo Hamburgo, is home to Swan Novo Hamburgo. Schmitt-Presser House and Scheffel Foundation are local landmarks, and some of the area's attractions include CEU - Centro de Artes e Esportes Unificados and Centro Cultural de Sapiranga. Visit our Novo Hamburgo travel guide
Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho
    3 min walk - 0.2 miles
  • National Shoe Museum
    4 min walk - 0.3 miles
  • Schmitt-Presser House
    6 min walk - 0.3 miles
  • Scheffel Foundation
    6 min walk - 0.3 miles
  • Evangelical Lutheran Community
    3 min drive - 1.1 miles

Getting around

  • Novo Hamburgo Station
    8 min drive
  • St. Alphonsus Station
    17 min drive
  • Canoas Air Force Base (QNS)
    51 min drive

Restaurants

  • Miltons Buffet
    7 min walk
  • King's Kão
    5 min walk
  • Restaurante Locatelli
    4 min walk
  • Café Jardim Restaurante
    5 min walk
  • Buffet Martins
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (BRL 30 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 30 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Swan Novo Hamburgo have a pool?

Yes, this property has an indoor pool.

Is Swan Novo Hamburgo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for BRL 30 per day.

What time is check-in at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Swan Novo Hamburgo?

Check-out is at noon.

Does Swan Novo Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Swan Novo Hamburgo located?

Located in Hamburgo Velho, this hotel is within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. Schmitt-Presser House and Scheffel Foundation are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 245 out of 431 reviews
Rating 8 - Good. 100 out of 431 reviews
Rating 6 - Okay. 52 out of 431 reviews
Rating 4 - Poor. 24 out of 431 reviews
Rating 2 - Terrible. 10 out of 431 reviews

Reviews

Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified

2/10 Terrible

Daniel

Liked: Staff & service
Major power outage. Had to leave to go to another property.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Jennifer

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Ricardo

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

ELIANE

Liked: Cleanliness, staff & service
Great property. Lacks hotel management expertise.
Stayed 5 nights in May 2026
Verified

2/10 Terrible

Emilia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel para eventos, muito barulho, circulação de pessoas 24 horas. Não recomendo para quem deseja descansar.
Stayed 1 night in May 2026
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service
Hotel limpio y buena atención. Baño podría reciclarse
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Mireille C

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo e um excelente cafe da.manha
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima opção de estadia. Boa localização. Local silencioso. Bom café da manhã. Equipe cordial
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Jonas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
modernizaram os quartos mas deixaram a desejar nos banheiros, poderiam ter feito as manutencoes necessarias principalmente na aparencia do piso, sanitario, moveis. Um detalhe importante alem das toalhas serem bem velhas estavam encardidas e com manchas.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

GIAN M

Disliked: Cleanliness, amenities, property conditions & facilities
Quarto antigo,com muito pó de cupim. Encontrei até barata.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

tiago

Liked: Cleanliness, staff & service
Disliked: Amenities
O maior problema foi o barulho do ar-condicionado, que era muito alto e o banheiro pegando.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo tudo
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities
Estadia muito agradável, ambiente limpo e bonito, piscina sempre disponível, bom atendimento e café da manhã bem gostoso.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Othello

Liked: Cleanliness, staff & service, property conditions & facilities
Funcionários muito atenciosos, ótimo café da manhã e garagem privativa. Cama confortável, quarto remodelado e bom ar condicionado. Só tive problemas com chuveiro, pois a água era muito quente ou muito fria. Impossível deixar morna.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel de arquitetura impressionante! Projeto de muito bom gosto. O check-in foi bem rápido e tranquilo. O quarto é grande, confortável e tem algo que considero um diferencial: poltrona. O colchão é maravilhoso, macio. Muitos travesseiros e roupa de cama de qualidade. O Café da manhã é bem justo, mas não considero um diferencial. Único ponto que me incomodou um pouco foi a demora dos elevadores. Mas o Swan virou minha referência para Novo Hamburgo. Se voltar, certamente ficarei aqui de novo.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã excelente. Boas acomodações. O que nos deixou descontentes foi cobrarem R$ 70,00 por uma noite do nosso pet.
Stayed 1 night in Feb 2026
Verified

8/10 Good

lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar acessível e funcionários eficientes
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Guilhermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O lugar é bonito, organizado, em ponto alto e com vista para a cidade. Quarto limpo, equipe prestativa. Tivemos apenas um problema com o ar condicionado, e que foi prontamente resolvido. A piscina não tem aquecimento térmico, é interna, então estava fria.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Maicon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom hotel, enxoval limpo , equipe de limpeza muito atenciosa. O café da manhã é ok, não está no padrão dos hoteis que cobram o mesmo valor
Stayed 2 nights in Mar 2026