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Swan Novo Hamburgo

4.0 star property
Travelers find a peaceful retreat with garden surroundings and rejuvenating saunas at this Hamburgo Velho hotel, where Brazilian cuisine and billiards await

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Photo gallery for Swan Novo Hamburgo

Reception - Swan Novo Hamburgo (Novo Hamburgo)
Meeting facility - Swan Novo Hamburgo (Novo Hamburgo)
Exterior - Swan Novo Hamburgo (Novo Hamburgo)
Reception - Swan Novo Hamburgo (Novo Hamburgo)
Bar (on property) - Swan Novo Hamburgo (Novo Hamburgo)
Swan Novo Hamburgo, in Hamburgo Velho, offers a luxurious escape. Guests enjoy a free breakfast buffet, relax in the sauna or steam room, and use the indoor pool and arcade/game room. The on-site restaurant serves Brazilian cuisine, loved by visitors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard twin

Suite standard twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed | Minibar, in-room safe, blackout drapes, free WiFi

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

Minibar, in-room safe, blackout drapes, free WiFi

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Standard Casal / Twin

Suite Standard Casal / Twin | Minibar, in-room safe, blackout drapes, free WiFi

Suite Standard Casal / Twin

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

Executive Studio Suite | Minibar, in-room safe, blackout drapes, free WiFi

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout drapes, free WiFi

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Hamburgo Velho, a neighborhood in Novo Hamburgo, is home to Swan Novo Hamburgo. Schmitt-Presser House and Scheffel Foundation are local landmarks, and some of the area's attractions include CEU - Centro de Artes e Esportes Unificados and Centro Cultural de Sapiranga. Visit our Novo Hamburgo travel guide
Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho
    3 min walk - 0.2 miles
  • National Shoe Museum
    4 min walk - 0.3 miles
  • Schmitt-Presser House
    6 min walk - 0.3 miles
  • Scheffel Foundation
    6 min walk - 0.3 miles
  • Immigrant Square
    4 min drive - 1.9 miles

Getting around

  • Novo Hamburgo Station
    8 min drive
  • St. Alphonsus Station
    17 min drive
  • Canoas Air Force Base (QNS)
    51 min drive

Restaurants

  • King's Kão
    5 min walk
  • Miltons Buffet
    7 min walk
  • Quiero Café
    9 min walk
  • Restaurante Locatelli
    4 min walk
  • Buffet Martins
    8 min walk

About this property

Swan Novo Hamburgo

Upscale hotel located in Hamburgo Velho
A free breakfast buffet, a terrace, and a garden are just a few of the amenities provided at Swan Novo Hamburgo. Be sure to enjoy Brazilian cuisine at the on-site restaurant. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool along with sun loungers
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a billiards/pool table
  • Multilingual staff, 6 meeting rooms, and an elevator
  • Luggage storage, smoke-free premises, and a 24-hour front desk
Room features
All 134 rooms offer comforts such as pillow menus and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and phones

Similar properties

Bar (on property)
Ibis Novo Hamburgo
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  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 255 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (BRL 20 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 20.00 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Does Swan Novo Hamburgo have a pool?

Yes, this property has an indoor pool.

Is Swan Novo Hamburgo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for BRL 20.00 per day.

What time is check-in at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Swan Novo Hamburgo?

Check-out is at noon.

Does Swan Novo Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Swan Novo Hamburgo located?

Located in Hamburgo Velho, this hotel is within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. Schmitt-Presser House and Scheffel Foundation are also within 10 minutes.

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 225 out of 399 reviews
Rating 8 - Good. 95 out of 399 reviews
Rating 6 - Okay. 48 out of 399 reviews
Rating 4 - Poor. 23 out of 399 reviews
Rating 2 - Terrible. 8 out of 399 reviews

Reviews

Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified

6/10 Okay

Jennifer

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Ricardo

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

INACIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã estava ótimo!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Viviane Vieira dos Santos

Liked: Cleanliness, staff & service
A recepção excelente, a manutenção dos portas tinha bastante cupim , os suportes se shampoo, saponetes tinha uns que estavam defeitos. Cafe perfeito, atendimento perfeito .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities
Todos os anos nos hospedamos no hotel para passar o Natal em Novo Hamburgo. Este ano havia um mini chocotone Bauducco no quarto, achei uma delicadeza. No restante, todos os funcionários muito solícitos, foi tudo ótimo!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carem Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável com cama muito boa. Bons lençóis e toalhas. Tinha tudo que necessário no quarto. Café da manhã excelente, maravilhoso. Muito bom. Voltarei mais vezes.
Stayed 1 night in Dec 2025
Verified

8/10 Good

MARCOS

Liked: Cleanliness, staff & service
Quarto com vista linda, banheiro antigo mas banho ótimo. Hotel no geral confortável mas demandando atualização.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities
Tudo certo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Susilene Maria

Liked: Cleanliness, staff & service, amenities
A equipe é muito gentil e eficiente. Cafe da manha bom.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

ADRIANO

Liked: Cleanliness, staff & service, amenities
estava maravilhoso a forros de camas excelentes
Stayed 1 night in Nov 2025
Verified

8/10 Good

DEBORA

Liked: Cleanliness, staff & service, amenities
O hotel no geral é bom
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

LETICIA

Liked: Cleanliness, staff & service, amenities
Ótimo localização, café da manhã muito bom, quarto bom
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, amenities
Tudo
Stayed 1 night in Nov 2025
Verified

8/10 Good

DEBORA

Liked: Cleanliness, staff & service, amenities
O hotel é muito bom, mas ainda, precisa de uns ajustes, seja em pequenos detalhes úteis (como disponibilizar copos no quarto) , até uma maior organização na entrada do hotel, onde os carros se acumulam para as pessoas fazerem check in, mas no geral atendimento eficiente, gentil e hotel bonito.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities
Muito bom!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andre Batista

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Mozer

Liked: Staff & service
Disliked: Cleanliness
O quarto passou por reforma estava com pó nos armário e box, registro fechado da água quente, tivemos que descobrir, ar condicionado não estava funcionando. A tarde que era para descanso, continuou entra e sai de técnico do ar. Nada contra equipe
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Hotel clama por uma renovação. Quarto amplo, mas precisando de manutenção. Embora tenha uma ampla cozinha, não é ofertado qualquer utensílio doméstico , o que, ao final, a torna inútil. Não tem copo, faça, ou qualquer outro item.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service
Estaba todo muy bien
Stayed 1 night in Oct 2025