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Ibis Nova Serrana

3.0 star property
The garden offers a breath of fresh air while the arcade/game room invites playful competition - a perfect balance for travelers mixing work and leisure

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Photo gallery for Ibis Nova Serrana

Reception - Ibis Nova Serrana (Nova Serrana)
Reception - Ibis Nova Serrana (Nova Serrana)
Bar (on property) - Ibis Nova Serrana (Nova Serrana)
Bar (on property) - Ibis Nova Serrana (Nova Serrana)
Hallway - Ibis Nova Serrana (Nova Serrana)
Ibis Nova Serrana, in the heart of town, welcomes all travelers. Relax in the peaceful garden or enjoy the arcade/game room. Practical amenities include free WiFi and a convenient snack bar/deli.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, iron/ironing board, bed sheets

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, iron/ironing board, bed sheets

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed)

Minibar, in-room safe, iron/ironing board, bed sheets

Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Nova Serrana is home to Ibis Nova Serrana. Local points of interest include Nova Serrana City Hall, Lake Gardens Square, and Calcado Arena. Visit our Nova Serrana travel guide
Map
Av Jose Batista Filho 2880, Bairro Franciso Lucas, Nova Serrana, Minas Gerais, 35519-000

What's nearby

  • Nova Serrana City Hall
    13 min walk - 0.7 miles
  • Calcado Arena
    4 min drive - 1.8 miles
  • Lake Gardens Square
    5 min drive - 1.4 miles
  • Shopping Pátio Divinópolis
    46 min drive - 28.1 miles
  • Santuario Square
    49 min drive - 28.3 miles

Getting around

  • Divinopolis (DIQ-Brigadeiro Cabral)
    57 min drive

Restaurants

  • Black Jack
    3 min drive
  • Bar e Restaurante Velho Chico
    3 min drive
  • Restaurante Bete Buffet
    4 min drive
  • Bistrô Nectar do Lago
    3 min drive
  • Pizzaria e Restaurante Coelhão
    3 min drive

About this property

Ibis Nova Serrana

Property highlights
At Ibis Nova Serrana, you can look forward to a coffee shop/cafe, a garden, and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities such as a business center and a restaurant.
You'll also enjoy perks such as:
  • English breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, a 24-hour front desk, and a banquet hall
  • An elevator, smoke-free premises, and luggage storage
Room features
All 95 rooms feature comforts such as air conditioning, as well as perks like safes and minibars.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 40 for adults and BRL 40 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 62.10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately BRL 40 for adults and BRL 40 for children
  • Pet fee: BRL 62.10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Ibis Nova Serrana Hotel
Ibis Nova Serrana Nova Serrana
Ibis Nova Serrana Hotel Nova Serrana

Frequently asked questions

Is Ibis Nova Serrana pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 62.10 per pet, per night. Service animals are exempt from fees.

What time is check-in at Ibis Nova Serrana?

Check-in begins at 3:00 PM.

What time is check-out at Ibis Nova Serrana?

Check-out is at noon.

Where is Ibis Nova Serrana located?

Situated in Nova Serrana, this hotel is 0.7 mi (1.2 km) from Nova Serrana City Hall and within 3 mi (5 km) of Lake Gardens Square and Calcado Arena. Shopping Pátio Divinópolis and Shrine of St. Anthony are also within 32 mi (52 km).

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Reviews

Ibis Nova Serrana Reviews

8.8

Excellent

9.0

Cleanliness

7.8

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 59 out of 96 reviews
Rating 8 - Good. 26 out of 96 reviews
Rating 6 - Okay. 5 out of 96 reviews
Rating 4 - Poor. 1 out of 96 reviews
Rating 2 - Terrible. 5 out of 96 reviews

Reviews

Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
O quarto estava limpo e organizado, a cama é boa, o cafe da manha muito bom, os funcionários muito gentis e prestativos.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Gleycon

Liked: Staff & service
O quarto estava ok, mas as portas de nenhum quarto estavam funcionando com o cartão. Todos os hospedes tinha que chamar alguém da recepção se tivesse que entrar no quarto. O café da manhã é muito fraco e com produtos de dias passados.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Marino Yago

Liked: Cleanliness, amenities
Bom quarto, com ar condicionado
Stayed 1 night in Dec 2025
Verified

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, amenities
Apenas café da manhã deixa um pouco a desejar, de resto tudo ótimo
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Carlos Antônio

Disliked: Cleanliness, staff & service, amenities
Dificuldade de check-in, quarto com vazamento no banheiro, localização ruim na cidade, café da manha de péssima qualidade.
Stayed 1 night in Dec 2025
Verified

8/10 Good

José Maria

Liked: Cleanliness, staff & service, amenities
Hotel muito novo e bem cuidado, estacionamento amplo e algumas vagas cobertas, chegue cedo. Quarto muito limpos e ótima roupa de cama. Café da manhã bom, mas precisa de mais cuidado com moscas.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities
Limpo e confortável
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto muito confortável.
Stayed 1 night in Oct 2025
Verified

8/10 Good

EDGARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não há secador de cabelo no quarto

Razoável. Cama confortável e ótimo café da manhã, mas o banheiro é apertado e o chuveiro não esquenta muito. Mas o pior foi que no ato da reserva falava que tinha secador de cabelo e não levei o meu, porém, para usar no hotel precisava pegar na recepção e devolver em até 2h, o que fica muito desconfortável levando em consideração que eu cheguei meia noite e exausta todos os dias e ainda precisaria descer para devolver o secador de cabelo na recepção.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Rogério

Liked: Cleanliness, staff & service
Ibiz nunca teve uma boa relação custo benefício.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

JOELMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento da recepção e do restaurante incrível
Stayed 1 night in Mar 2025
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nova serrana

Hotel com funcionários iniciantes, com banheiro que vaza água do box, mas funcionários atenciosos. Café da manhã razoável sem muitas opções.
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Renato

Liked: Cleanliness, staff & service, room comfort

Café da manhã

O hotel é bom, mas o café da manhã deixa à desejar.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Kaio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo, voltarei novamente com toda certeza!!

Ótima, bem recebido, café excelente, estacionamento bem localizado e ótima pré disposição dos funcionários!! Voltarei novamente com toda certeza!!
Stayed 1 night in Nov 2024
Verified

8/10 Good

GASTAO

Liked: Cleanliness, amenities, property conditions & facilities
Localização próxima a rodovia, atendendo bem a quem está em rota de viagem. Hotel bastante novo, instalações e espaços bem projetados. Recepção ainda precisa evoluir em treinamento e treinador.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Sep 2024
Verified

8/10 Good

Matheus

Liked: Cleanliness, staff & service, amenities
A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel. Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar. Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete. Entao fica como positivo a equipe de funcionários. De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel incrível demais

Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom. Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos. Minha estadia foi nota 100. Com certeza voltarei mais vezes.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento muito bom, recepcionista muito educado e restaurante perfeito
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem atendido, ótima estrutura
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Bom
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Henrique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Desastroso atendimento

Inacreditável o atendimento em minha chegada, horrivel e desastroso. Cheguei ao hotel por volta de 18h para realizar o checkin, com muita pressa pois tinha compromissos agendados, quando a recepcao ao realizar o checkin mencionou que estavam sem toalhas. Como assim sem toalhas?! isso mesmo. Devido a um grupo (uma banda hospedada) as toalhas tinham acabado e tinham que esperar chegar da lavanderia que era em outra cidade, isso mesmo, outra cidade. Isso tudo mencionado pelos atendentes. Ainda me perguntaram se eu queria me hospedar. Alem de quererem me deixar sem toalhas de banho, queriam me deixar sem lugar pra ficar tambem. Desastroso!! Após alguns minutos pegaram toalhas em outros quartos e me entregaram. Nao apenas isso, quando entro no quarto, a cama estava sem roupa de cama, lençol, fronha dos travesseiros e cobertores. Mais uma vez tive que ir ate a recepção para providenciarem. O que me atrasou em todos meu compromissos. Muito decepcionado com o atendimento. Espero que a franquia tome as devidas providencias. Desastroso! Estrutura nova, porém equipe e logística horríveis!
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalações excelentes, próxima à BR, café da manhã muito bom e o único fato a lamentar é falta de garagem, só tem estacionamento na calçada mas, a hospedagem foi ótima
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Clayton

Liked: Cleanliness, room comfort
Disliked: Staff & service

Valor no cardápio

Hospedagem foi bom, porem o restaurante deixou a desejar, o valor que esta no cardápio foi diferente que foi cobrado.
Stayed 2 nights in Apr 2022
Verified

8/10 Good

ILTON

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 1 night in Mar 2022