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Holiday Inn Norwich City by IHG

Property class: 4

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Photo gallery for Holiday Inn Norwich City by IHG

A modern lounge area with sofas, chairs, and tables, featuring a large TV screen and a view of the outdoors through large windows. - Holiday Inn Norwich City by IHG (Norwich)
A gym with treadmills, a bench press, and a wall-mounted TV. - Holiday Inn Norwich City by IHG (Norwich)
A modern lounge area with seating, a bar, and a large TV screen. - Holiday Inn Norwich City by IHG (Norwich)
A modern reception desk with a wooden finish, a green accent wall, and a decorative plant. - Holiday Inn Norwich City by IHG (Norwich)
A hotel room with two beds, a desk with a computer, a chair, and artwork on the wall. - Holiday Inn Norwich City by IHG (Norwich)
Located close to Carrow Road Stadium and Norwich Riverside Walk, Holiday Inn Norwich City by IHG provides dry cleaning/laundry services, a bar, and a gym. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a bed, a chair, a nightstand, and a wall with artwork.

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds (Pitch View)

A hotel room with two beds, a nightstand with a phone, and wall art.

Standard Room, 2 Double Beds (Pitch View)

9.4 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a bed, a sofa, a chair, and a desk.

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed (Pitch View)

A hotel room with a large bed, a nightstand, a lamp, a chair, and a window with curtains.

Standard Room, 1 King Bed (Pitch View)

7.0 out of 10
Good
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed (Pitch View)

A hotel room with a large bed, a nightstand, a lamp, a chair, and a window with curtains.

Premium Room, 1 King Bed (Pitch View)

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, a lamp, and a window with curtains.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(41 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a window with curtains.

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a nightstand with a phone, and wall art.

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(45 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Premium Room

A bed with white bedding and pillows against a brown headboard.

Premium Room

9.4 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a large bed, two bedside lamps, a telephone, and a wall-mounted artwork.

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

About the neighborhood

Located in Norwich, Holiday Inn Norwich City by IHG is in the city center and near a train station. The area's natural beauty can be seen at Norfolk Broads and Norwich Riverside Walk, while Norwich Castle and Norwich Theatre Royal are cultural highlights. Check out an event or a game at Carrow Road Stadium, and consider making time for ROARR! Dinosaur Park, a top attraction not to be missed. Visit our Norwich travel guide
Map
Carrow Road, Norwich, England, NR1 1HU

What's nearby

  • A windmill, a house, and a body of water during sunset.
    Norfolk Broads
    3 min walk - 0.2 miles
  • A large, historic building with a flag on top, situated on a grassy hill.
    Norwich Castle
    17 min walk - 0.9 miles
  • A historic building with a tall spire and arched windows.
    Norwich Cathedral
    19 min walk - 1.1 miles
  • Carrow Road Stadium
    1 min walk - 0.1 miles
  • Norwich Riverside Walk
    8 min walk - 0.4 miles

Getting around

  • Norwich Station
    9 min walk
  • Norwich (NWI-Norwich Intl.)
    26 min drive

Restaurants

  • The Fat Cat & Canary
    11 min walk
  • The Rose
    13 min walk
  • Starbucks
    6 min walk
  • Coach and Horses
    10 min walk
  • The Jubilee
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7.95 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 129 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.95 per person
  • Self parking fee: GBP 7.95 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn Norwich City by IHG pet-friendly?

Yes, Holiday Inn Norwich City by IHG allows dogs (limit 2 total). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 7.95 per night.

What time is check-in at Holiday Inn Norwich City by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Norwich City by IHG?

Check-out is at noon.

Where is Holiday Inn Norwich City by IHG located?

Located in the heart of Norwich, this hotel is within a 5-minute walk of Carrow Road Stadium and Norfolk Broads. Norwich Riverside Walk and Norwich Cathedral are also within 1 mi (2 km). Norwich Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Norwich City by IHG Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 539 out of 1000 reviews
Rating 8 - Good. 322 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Great breakfast. Clean, quiet, staff is friendly.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, really enjoyed our stay
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful. Great location with convenient carpark. No hassle check in/out. Decent food. 👍
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Aileen Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt very new. The room was quite clean. Room service breakfast was lovely and they have AC which was wonderful in the hot weather.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore the city and staff were very friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff. Great room and overall condition of hotel. Highly recommend staying here if you’re visiting Norwich!
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean, with good food and drink on offer.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a meeting I had at NCFC
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of the 6 hotels we stayed in on our 10 day trip, this hotel had the best beds ! Massive, very comfortable. Very clean and great location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely comfortable room and fabulous breakfast. Easy parking and very convenient for shopping and events in Norwich.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Wonderful hotel, very clean and great staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very comfortable and clean, but the staff are what set it well above the norm.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised at how good this hotel was. Fab staff, lovely room with stadium view, great breakfast and brill location for Norwich city. We stayed with our dog and would definitely recommend and return.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault anything about this hotel, easy check in, clean accommodation and well stocked bar
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Great room with pitch view, really fantastic staff on reception and at breakfast. Lovely stay
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Brage-Erlend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very helpfull staff. Hotel gives you easy access to the City centre with just a short walk. Several stores just next Doors. A pleasant stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jitendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city centre location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable room, great breakfast and close proximity to shopping in Norwich.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a city break in Norwich. Clean and quiet, onset parking. All staff very friendly and welcoming. We were very happy with the aircon room as we stayed during the peak of heatwave week. However there's no fridge in the room so no where to keep our drinks cool. Overall room was quiet, spacious and clean, bed was comfortable. Yes we would recommend this hotel to others.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay - excellent room facilities, breakfast, staff service and general amenity. One query was not being able to include our ten nights on the IHG Rewards despite booking at an IHG hotel! As regular travellers this was disappointing. Stuart & Margaret Walker
Stayed 10 nights in May 2026
Verified review

8/10 Good

Keely

Liked: Cleanliness, amenities, property conditions & facilities
staff were friendly, hotel was clean and parking easy
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Maykui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family stayed here twice over the past three weeks and we really enjoyed our stays. In the height of summer the air-con was such a blessing, as the other hotels we have stayed in did not have ac, which made sleep incredibly difficult. The staff (in general) were pleasant and accommodating. We stayed in a stadium facing room, which the kids loved but the rooms are a bit tired and could do with a refurb. One of our bathrooms had water damage on the ceiling, which was concerning and issues with the toilet but the property manager was great and fixed the water issue for us promptly. The staff covering the bar in the evenings were super friendly and made us feel really welcome. The rooms are also pretty sound-proofed. Things to improve: Free or discounted parking would be appreciated, especially for longer stays and a mini fridge and a safe in the room would be great.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
Lovely staff and a comfortable room. We especially enjoyed the company and humour if the night porter.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Gema

Liked: Cleanliness, staff & service
The room was comfortable, and the staff were very kind and helpful.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Denise C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for two nights. No complaints. Room was clean and comfortable. The bed and pillows made for a perfect sleep. Close proximity to many stores and about a 15 minute walk to Norwich City Center.
Stayed 2 nights in Apr 2026