Norwalk Vacations

Check in was a breeze, a young man I believe was Adam was very kind and helpful. He seemed to really enjoy his job and genuinely was happy to help. Our room was quite comfortable and charming. We knew we were in an old hotel with modern touches. The room was quite clean except the base of the toilet. The bed was comfortable and the pillows were OK. Our room windows looked out on to an indoor courtyard. This was fortunate as our blinds did not close. They seemed to be disconnected from the chains. The sheer blinds did work. Because of the room location, the room wasn't too bright in the morning. We ate at the hotel restaurant for dinner and had drinks at the bar. The drinks were fine and our dinner was perfectly acceptable but nothing special. We ordered room service for breakfast and a very nice young lady delivered it. It did arrive in take out containers and paper bag. The prices were the same as the restaurant with 20% gratuity and a small service charge. We didn't mind the presentation as we were able to have breakfast in bed. You can walk to the casino without going outside which was important to us. We are locals and enjoyed our mini stacaytion. We stayed here several times when it was a Renaissance including our wedding night 40 years ago. It was so nice to see all that went into the transformation to the Hotel Cleveland . It is visually stunning, especially the lobby and bar area. We look forward to visiting again.

I had excellent communication with the corporate office and the on-site manager. The building is fabulous with an excellent gym, rec room and pool. The garage is easy to get in and out, plus a brewery right next door...it was the perfect choice. I will look for the company in other cities for future travels.

This courtyard has the BEST staff -always so kind, courteous, and caring.

Very comfortable and clean. Helpful staff, especially a gentleman named Cam who was working in the main lobby. The food in the dining area and in the cafe was excellent. Have stayed here before and would stay again.