Paquetes Vacacionales Incluyen Hotel y Vuelo a Spokane

We were one of many families in Washington State who lost our home due fire. We rented a room, had our dog sleep in the car overnight, by morning, I was about to take him out of the car for a walk, when a lady began yelling at me "you can't have a dog in your room, we don't allow pets" I redirected her to the fact I was taking the dog out of my car not from the room, she was very insulting, loud and demanding us to leave I had already paid for 6 nights, told her about the lost of our home from the fire, she said "that's not my problem", and "you need to leave" I asked for a refund of our reminding 5 nights, she said that's totaling up to Expedia, she has nothing to do with refunds, which it turned out not to be true, Expidia contacted her to approve the refund, she only returned 4 nights. Expedia did nothing about any of this!!