Ratings based on 975 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
The young man attending the front desk was so polite and helpful!
by A verified traveler
Posted Apr 15, 2024 on Expedia
outdated and very dirty but you get what you pay for
Comment from Hotel Management
Apr 16, 2024 by Customer Care Team, Hotel Management
Dear Abriana, we're sorry to hear that your experience fell short of expectations. Cleanliness is of the utmost importance to us, and we apologize for any shortcomings you encountered. We strive to provide comfortable and well-maintained accommodations for all our guests. Your feedback is valuable, and we will handle the issues you've raised with our housekeeping and maintenance teams to ensure improvements are made. We hope for another opportunity to better serve you in the future.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Apr 15, 2024 on Expedia
Overall the stay we had was nice. The busy road next door could be heard at night but we were still able to sleep. The wall paper in the room was coming off in one corner. The bathroom looked worn down and nothing like the pictures. We were visiting Universal and for the price it was ok. Didn’t feel safe at night as the door didn’t quite close properly when locked; however the lock was working. Staff was nice and when the cards got demagnetized they resolved the issue quickly.(They did warn me the night we checked in I was just so exhausted for the day prior I forgot) Overall, middle of the road experience with the room needing some cosmetic fixes.
Comment from Hotel Management
Apr 16, 2024 by Customer Care Team, Hotel Management
Dear Jake, thank you for taking the time to share your feedback with us. We're glad to hear that overall your stay was nice, and we appreciate your compliments about our staff and their prompt resolution of issues with the key cards. We apologize for any inconvenience caused by the noise from the nearby road and the condition of the room. Your comments regarding the cosmetic issues will be shared with our maintenance team for immediate attention. We take safety and security seriously, and we will ensure that any door concerns are handled promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Apr 7, 2024 on Expedia
Cockroaches in bathroom
Comment from Hotel Management
Apr 8, 2024 by Customer Care Team, Hotel Management
Dear Jean, we sincerely apologize for the inconvenience caused by the presence of cockroaches in your bathroom during your stay. Please be assured that this is not reflective of our usual standards of cleanliness, and we take such reports very seriously. Our housekeeping team has been notified to handle this issue immediately and implement measures to prevent recurrence. We appreciate your feedback as it helps us identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler from Yuba city
Posted Apr 4, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Customer Care Team, Hotel Management
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Apr 3, 2024 on Expedia
Everything was very good. Would have been nice if there was shower gel in the dispenser. The door locks are very tricky
Comment from Hotel Management
Apr 4, 2024 by Customer Care Team, Hotel Management
Dear Conrad, thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that overall, everything met your expectations. We apologize for the inconvenience regarding the shower gel dispenser and the tricky door locks. Your feedback is important to us, and we will certainly consider it as we strive to improve our amenities and facilities for our guests' comfort and convenience. Please don't hesitate to reach out to our front desk team during your next stay if you encounter any issues with the door locks, and we'll be more than happy to assist you. We appreciate your support and hope to welcome you back for another great stay in the future!Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Apr 2, 2024 on Expedia
Comment from Hotel Management
Apr 4, 2024 by Customer Care Team, Hotel Management
Dear Vaghinak, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Apr 2, 2024 on Expedia
Needs an upgrade badly. Very difficult to find outlets for charging as all of the lamps in the rooms are still from 1974 and offer no outlets for charging, and every other outlet is in use. Hotel does not have card key access after 9:00pm, so if you enter after that time you get run down by rude staff members wondering why you are there. Some light upgrades would make this hotel much more tolerable.
Comment from Hotel Management
Apr 2, 2024 by Customer Care Team, Hotel Management
Dear Michael, thank you for sharing your feedback with us. We appreciate your insights regarding the need for upgrades and the challenges with outlet availability. Your comments are valuable to us as we strive to enhance the guest experience. We apologize for any inconvenience caused by the lack of card key access after 9:00 pm and any interaction with our staff that fell short of our usual standard of hospitality. Rest assured, we will handle these concerns internally to ensure they are rectified promptly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Mar 30, 2024 on Expedia
Comment from Hotel Management
Apr 2, 2024 by Customer Care Team, Hotel Management
Dear Lin, we're sorry to hear that your experience did not meet your expectations regarding our staff, service, and property conditions. We strive to provide exceptional service and maintain our facilities to the highest standards, and it's disappointing to hear that we fell short during your stay. Your feedback is valuable to us, and we will handle these issues internally to ensure that they are promptly resolved. If there are specific concerns you would like to discuss further or if there's anything we can do to make amends, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted Mar 29, 2024 on Expedia
Comment from Hotel Management
Mar 29, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team