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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property
Guests can start their day with coffee and newspapers before diving into fun at the arcade game room or taking a refreshing dip in the indoor pool

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Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Free buffet breakfast - Holiday Inn Express & Suites Norfolk by IHG (Norfolk)
Exterior - Holiday Inn Express & Suites Norfolk by IHG (Norfolk)
Interior - Holiday Inn Express & Suites Norfolk by IHG (Norfolk)
Exterior - Holiday Inn Express & Suites Norfolk by IHG (Norfolk)
In-room safe, desk, iron/ironing board, free WiFi - Holiday Inn Express & Suites Norfolk by IHG (Norfolk)
Holiday Inn Express & Suites Norfolk offers a peaceful rural retreat. Enjoy a breakfast buffet, relax in the spa tub, or stay fit at the gym. Free WiFi keeps you connected, and the multilingual staff receives consistent praise from guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Room (Specialty)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

9.8 out of 10
Exceptional
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

About the neighborhood

Located in Norfolk, Holiday Inn Express & Suites Norfolk by IHG is in a rural area. Eldorado Hills Golf Club and Fair Play Public Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Willow Creek State Recreation Area and Bank Memorial Park. Norfolk Arts Center and AquaVenture are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Norfolk travel guide
Map
920 S 20th St, Norfolk, NE, 68701

What's nearby

  • Sunset Plaza Mall
    10 min walk - 0.5 miles
  • Bank Memorial Park
    16 min walk - 0.9 miles
  • Faith Regional Health Services - East Campus
    2 min drive - 0.9 miles
  • Skyview Park
    2 min drive - 1.1 miles
  • Central Park
    3 min drive - 2.2 miles

Getting around

  • Eppley Field Airport (OMA)
    137 min drive

Restaurants

  • Love's Travel Stop
    3 min drive
  • Casey's
    15 min walk
  • McDonald's
    16 min walk
  • Big Red Keno
    9 min walk
  • Raising Cane's Chicken Fingers
    17 min walk

About this property

Holiday Inn Express & Suites Norfolk by IHG

Hotel in a rural location
At Holiday Inn Express & Suites Norfolk by IHG, you can look forward to a free breakfast buffet, an arcade/game room, and a library. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as dry cleaning/laundry services and a gym.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Multilingual staff, a billiards/pool table, and smoke-free premises
  • A 24-hour front desk, a front-desk safe, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All 86 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (25 inches high)

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 5 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Norfolk by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 5 AM–11 PM.

Is Holiday Inn Express & Suites Norfolk by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Norfolk by IHG?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Holiday Inn Express & Suites Norfolk by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Norfolk by IHG located?

Situated in a rural location, this hotel is within 1 mi (2 km) of Sunset Plaza Mall, Bank Memorial Park, and Faith Regional Health Services - East Campus. Central Park and Ta-Ha-Zouka Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Norfolk by IHG Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 325 out of 419 reviews
Rating 8 - Good. 68 out of 419 reviews
Rating 6 - Okay. 13 out of 419 reviews
Rating 4 - Poor. 10 out of 419 reviews
Rating 2 - Terrible. 3 out of 419 reviews

Reviews

Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. Nice quiet location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, Hot tub was great!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent clean facility
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and my room was very clean!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
If i could give it 10 stars I would. Beautiful hotel. Very clean and comfortable beds. Front desk staff were the icing on the cake. Best ever. Very friendly and helpful. We will definitely stay here again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Great friendly staff.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
This was one of the cleanest hotels I've ever stayed in. Even the pool area, elevator, and hallways were spotless, and everything felt new and fresh. If I ever pass through the area I'll definitely think about staying there again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, lots available for breakfast, hot tub pool area is nice size
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff friendly and helpful
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly place to stay.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in service
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Weldon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again!

Very nice hotel. Friendly staff. Would definitely stay here again.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Robb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was very clean. Staff were friendly and accommodating. Room was quiet, comfortable, and clean. The mattresses were comfortable. The breakfast was very good.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Donald D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Nov 2023
Verified

8/10 Good

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay. Staff friendly.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super quiet and clean hotel. Got some much needed restful sleep.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Baylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Room was clean and up to date. Breakfast was excellent. It was convenient location for my job.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Room well cleaned. Breakfast was great.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Staff was very helpful.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. The breakfast was very good and had plenty to chose from. The only issue was the pool was closed for maintenance in the morning with no notice except finding out when we went down to swim.
Stayed 1 night in Aug 2023