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Toyako Onsen Hokkai Hotel

Property class: 3

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Photo gallery for Toyako Onsen Hokkai Hotel

A traditional Japanese onsen with a stone hot spring, wooden pillars, and a view of snow-covered mountains. - Toyako Onsen Hokkai Hotel (Toyako)
A swimming pool with a stone edge, surrounded by potted plants and a small garden area. - Toyako Onsen Hokkai Hotel (Toyako)
A room with a large window overlooking a body of water and mountains, a wooden table, a television, and a framed picture on the wall. - Toyako Onsen Hokkai Hotel (Toyako)
A hallway with potted plants on one side and a red door on the other. - Toyako Onsen Hokkai Hotel (Toyako)
A hotel entrance with a sign reading "Northern Hotel" and a modern design with glass doors and a tiled roof. - Toyako Onsen Hokkai Hotel (Toyako)
Consider a stay at Toyako Onsen Hokkai Hotel and take advantage of an indoor mineral hot spring (onsen), laundry facilities, and a sauna. Treat yourself to a massage or other spa services. In addition to a restaurant, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Japanese Style Room, Lake View

A room with a large window overlooking a body of water, a dining table, chairs, a television, and a small refrigerator.

Japanese Style Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for Japanese Style Room, Breakfast Included, Lake View

A room with a large window overlooking a body of water and mountains, a wooden table, a television, and a framed picture on the wall.

Japanese Style Room, Breakfast Included, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for ROH Room

A room with a large window, a bed, a desk, and a chair.

ROH Room

  • Sleeps 4

View all photos for ROH Room With Breakfast

A room with a large window, a bed, a desk, and a chair.

ROH Room With Breakfast

  • Sleeps 4

View all photos for Lake View Japanese-style Room

A room with a large window offering a view of the sea and mountains, a television, a small cabinet, and a table with a decorative item.

Lake View Japanese-style Room

  • Sleeps 5
  • 5 Double Futons

About the neighborhood

Toyako is home to Toyako Onsen Hokkai Hotel. Rusutsu Resort and Toyako Onsen are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Toya and Shikotsu-Toya National Park. Toyako Volcano Science Museum and Sobetsujohokanai are also worth visiting. Visit our Toyako travel guide
Map
147 Toyako Onsen, Toyako, Hokkaido, 049-5721

What's nearby

  • A duck-shaped boat with the number 32 on a dock, fireworks in the background, and a sign with Japanese text.
    Toyako Onsen
    1 min walk - 0.0 miles
  • A tranquil lakeside scene with a traditional red pagoda, rocky shoreline, and distant mountains under a cloudy sky.
    Shikotsu-Toya National Park
    1 min walk - 0.0 miles
  • A calm lake with a mountain in the distance and cherry blossoms in the foreground.
    Lake Toya
    5 min walk - 0.3 miles
  • Usuzanfunka Memorial Park
    1 min walk - 0.1 miles
  • Toyako Hot Spring
    6 min walk - 0.4 miles

Getting around

  • Toya Station
    10 min drive
  • New Chitose Intl. Airport (CTS)
    90 min drive

Restaurants

  • 月浦ワイン醸造所
    6 min drive
  • Blossom Coffee
    15 min walk
  • でめきん食堂
    14 min walk
  • 波の音
    13 min walk
  • Cafe&Restaurant The Toya
    7 min walk

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  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Karaoke
  • Sauna

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9 AM - 6 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booking half board rates and requiring dinner at the hotel must arrive before 6 PM.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Toyako Onsen Hokkai Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Toyako Onsen Hokkai Hotel?

Check-in start time: 2 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Toyako Onsen Hokkai Hotel?

Check-out is at 10 AM.

Where is Toyako Onsen Hokkai Hotel located?

Situated in Toyako, this spa hotel is steps from Toyako Onsen and Lake Toya. Usuzanfunka Memorial Park and Toyako Hot Spring are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Toyako Onsen Hokkai Hotel Reviews

8.4

Very Good

8.2

Cleanliness

8.4

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 39 out of 111 reviews
Rating 8 - Good. 52 out of 111 reviews
Rating 6 - Okay. 15 out of 111 reviews
Rating 4 - Poor. 3 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet lakeside property with lake views

This quiet lakeside property offers beautiful views of Lake Toya but is away from the large tourist hotels with their crowds of tourists.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Slightly run down, but still functional. Great views across Lake Toya
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s construction is old, still using key instead of key cards, location is inconvenient compared to the other hotels in the town center, but hotel’s room has a beautiful view to the lake Toya.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This seasoned hotel turned out very satisfying to me. Though at one end of the beach park, it boasts a great view, with access to spacious beach front. Just as the picture of its exterior onsen spa shows, you can see the mountain at the far end of the lake. Also the check-in time is not as restrictive as some online review complained (before 6pm) so more flexible for a busy travel schedule. The staff is courteous and responsive to guests' need when they observe it. The only challenge for guests is, lack of Japanese language skills may restrict their communication with the staff. But this creates a real motivation for repeating guests to pick up some common tourist Japanese. And another possible annoyance is the residue smoke smell, if you are really sensitive which I am luckily not. So in short, I would love to stay in this hotel in my next visit to Lake Toya.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved traditional styled Japanese hotel. Have read bad reviews saying staff don’t speak English and are not friendly, but that is not fair. They might not speak English (but are they obligated to speak English? No!), but we found them very polite and sweet. Before you complained, check your manners. The price included breakfast and dinner. The dinner was traditional and it was so much! Breakfast was a buffet style. Delicious! We heard that they grow some of vegetables they serve. We love everything about th
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s hard to leave a negative review as the staff were all so friendly and helpful. “You get used to the smell” was our motto as you do slowly go nose blind to the overwhelming smell of stale old cigarettes. (You are still allowed to smoke in your room here) We may also all have splinal damage from sleeping on the floor in the “Japanese style beds” This whole town has a bit of a post apocalyptic feel when we visited in the winter as it’s quite run down. If you’re on a budget though it’s a good option if you have a car and don’t want to pay the crazy lodging prices at the nearby resorts.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Thanks for a lovely stay!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Old
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
步行到中央區其實也不太遠 乾淨整潔，設備也很足夠，窗戶能開還是順順的 提供的餐膳很飽足 溫泉就是有點年紀的溫泉 職員雖然語言不通但還是很願意提供協助
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間面向湖面很讚 在房間就看到煙火
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un ryokan avec onsen parfait et accesible

Le petit dejeuner japonais a été le meilleur de notre séjour au Japon. La vue sur le lac est superbe et les onsen très agréables. Les Yukatas prêtés sont confortables.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort
ห้องกว้าง วิวทะเลสาบ โชคดีที่มาพักในช่วงเทศกาล ดอกไม้ไฟ
Stayed 1 night in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
昔の旅館みたいな感じでした。
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第一次住這種傳統榻榻米的飯店，雖然飯店很有歷史年代感，但整體打理得很乾淨，接待爺爺也非常的親切。
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
景色非常好，客房舒服，晚餐食物熱度不夠 需改善
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
湖景房可以俯瞰洞爺湖很美
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
有歷史痕跡的日式飯店，雖不新穎，但給人放鬆的悠閒感，飯店前即可搭乘道南巴士（公園前站），是另一個交通方便的意外驚喜。
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很不錯
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
交通不是很方便
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
離洞爺湖的主要街上走路至少20分鐘，然後煙火更別說了，唯一就是不貴
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
季節がら仕方ないですが、カメムシが3匹出ました。 部屋の清掃は行き届いていると思います。
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
部屋に入るなり、蜘蛛が部屋の中にいて驚きました。フロントに電話して処理してもらいましたが、すみませんもなく部屋を変えてくださいと言ったら空きがないので無理です…と、言われました。部屋が4階の一番端だったので花火もろくに見えず残念でした。残念なホテルでした。温泉は良かったのですが、また行こうとは思いません。
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

ご飯が美味しい

夕食が美味しかったです。温泉もとても良かった。
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
people are caring and nice even though with limit english
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen and By the lake, 10 mins walk from bus terminal to hotel.
Stayed 1 night in Dec 2019