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Aparthotel

The Vale Niseko

4.0 star property

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Photo gallery for The Vale Niseko

Hot springs - The Vale Niseko (Kutchan)
3 Bedroom Yotei Panorama Penthouse Suite | View from room - The Vale Niseko (Kutchan)
3 Bedroom Yotei Panorama Penthouse Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing - The Vale Niseko (Kutchan)
3 Bedroom Yotei Panorama Penthouse Suite | Interior detail - The Vale Niseko (Kutchan)
3 Bedroom Yotei Panorama Penthouse Suite | Terrace/patio - The Vale Niseko (Kutchan)
The Vale Niseko, near Niseko Mountain Resort Grand Hirafu, offers upscale apartments with direct ski access and an indoor public bath. Guests can book spa treatments, enjoy winter activities like snowmobiling, or savor a fireside meal at Vale Bar & Grill.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Laundry
  • Spa

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Superior Hotel Room (Lower Ground)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room (Lower Ground)

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Superior Hotel Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Superior Studio

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Microwave, coffee/tea maker, toaster, cookware/dishes/utensils

1 Bedroom Suite with Murphy's bed

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed or 2 Twin Beds and 1 Queen Murphy Bed

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Tatami Room

  • Resort view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds OR 1 King Bed

View all photos for 1 Bedroom Suite with Bunk Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Bunk Room

  • Resort view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Bunk Beds OR 1 King Bed and 2 Twin Bunk Beds

View all photos for 2 Bedroom Suite

2 Bedroom Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite

  • 86 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Yotei Suite

Flat-screen TV, DVD player

2 Bedroom Yotei Suite

  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Onsen

Resort view

2 Bedroom Suite with Onsen

  • Mountain view
  • 114 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room

Microwave, coffee/tea maker, toaster, cookware/dishes/utensils

2 Bedroom Suite with Tatami Room

  • 114 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Tatami Room (Dual Key)

  • Resort view
  • 121 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Bunk Room (Dual Key)

  • Resort view
  • 121 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

3 Bedroom Yotei Suite (Dual Key)

  • 152 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Onsen + Tatami Room

  • 110 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

Resort view

3 Bedroom Suite with Onsen (Dual Key)

  • Mountain view
  • 114 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Interior detail

3 Bedroom Yotei Panorama Penthouse Suite

  • 2444 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for Superior Studio (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (A)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (B)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (B)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (C)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (C)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (D)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (D)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Yotei Suite (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Yotei Suite (A)

  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

3 Bedroom Suite With Onsen (Dual Key)

  • Sleeps 8

2 Bedroom Suite With Tatami Room

  • Sleeps 8

2 Bedroom Suite With Bunk Room (Dual Key)

  • Sleeps 8

3 Bedroom Yotei Suite (Dual Key)

  • Sleeps 8

2 Bedroom Suite With Tatami Room (Dual Key)

  • Sleeps 8

3 Bedroom Yotei Panorama Penthouse Suite

  • Sleeps 8

1 Bedroom Suite With Tatami Room

  • Sleeps 6

2 Bedroom Yotei Suite

  • Sleeps 6

1 Bedroom Suite With Bunk Room

  • Sleeps 6

2 Bedroom Suite With Onsen

  • Sleeps 6

View all photos for Superior Studio

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio

  • Sleeps 2

2 Bedroom Suite

  • Sleeps 6

View all photos for Superior Hotel Room

Living area | Flat-screen TV, DVD player

Superior Hotel Room

  • Sleeps 2

View all photos for Superior Hotel Room (Lower Ground)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room (Lower Ground)

  • Sleeps 2

1 Bedroom Suite With Murphy Bed

  • Sleeps 4

View all photos for 2 Bedroom Suite With Onsen + Tatami Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite With Onsen + Tatami Room

  • Sleeps 8

About the neighborhood

Located in Kutchan, The Vale Niseko is in a rural area and in the mountains. Niseko Tokyu Grand HIRAFU and Niseko Annupuri International Ski Area are worth checking out if an activity is on the agenda. Rusutsu Resort and Niseko-Shakotan-Otarukaigan Quasi-National Park are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like downhill skiing. Visit our Kutchan travel guide
View more Aparthotels in Kutchan
Map
166-9 Yamada, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Tokyu Grand HIRAFU
    Niseko Tokyu Grand HIRAFU
    1 min walk - 0.0 miles
  • Preparing to go snowboarding in front of a cable car station (Niseko, Hokkaido, Japan)
    Niseko Annupuri Gondola
    24 min drive - 6.1 miles
  • Niseko Annupuri International Ski Area
    24 min drive - 6.1 miles
  • Niseko Moiwa Ski Resort
    25 min drive - 6.9 miles
  • Niseko Hanazono Resort
    26 min drive - 6.9 miles

Getting around

  • Kutchan Station
    12 min drive

Restaurants

  • Tamashii
    2 min walk
  • Musu
    2 min walk
  • 旭川ラーメン登山軒
    3 min walk
  • Green Farm Café
    1 min walk
  • ふじ鮨 ニセコ店
    2 min walk

About this property

The Vale Niseko

With direct access to the slopes, The Vale Niseko makes guests feel at home with amenities like a restaurant and a full-service spa. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and a flat-screen TV with a DVD player. In-room massages, a fan, and a hair dryer are among the other amenities that guests will find. Housekeeping is available once per stay.
The Vale Niseko offers 91 accommodations with DVD players and safes. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include ski-in/ski-out access, a sauna, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 1:00 PM to 9:00 PM. There are hot springs open between 6:30 AM and 4:00 PM.

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Property amenities

Ski

  • Downhill skiing nearby
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski shuttle nearby
  • Ski storage
  • Ski-in/ski-out access

Pool/Spa

  • Aromatherapy
  • Full-service spa
  • Hot spring
  • Hot springs open from 6:30 AM - 4:00 PM
  • Hot springs water temperature - 36 ºF
  • In-room massages
  • Private indoor onsen (mineral springs) in communal space
  • Public bath open from 1:00 PM - 9:00 PM
  • Public indoor bath (no minerals)
  • Reflexology
  • Sauna
  • Seasonal outdoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 2 spaces per unit)
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Toaster

Dining

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,600 per person
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Extra futon (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a rural location
  • In the mountains

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowmobiling
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 6 floors
  • 91 units
  • Built in 2008
  • Connecting units available
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional crib/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to June 30:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 11400.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 2600 per person
  • Airport shuttle fee: JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: JPY 34500 (one-way)
  • Futon bed fee: JPY 11400 per night
  • Crib (infant bed) fee: JPY 11400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.
The indoor private bath fee is JPY 30,000.

We should mention

The seasonal pool will be open from November 30 to April 13
Hot springs access available from 6:30 AM to 4:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

Does The Vale Niseko have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from May 1 to June 30.

Is The Vale Niseko pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Vale Niseko?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Vale Niseko?

Check-out is at 10 AM.

Does The Vale Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 34500 per vehicle applies.

Where is The Vale Niseko located?

Located in the mountains, this Kutchan aparthotel offers ski-in/ski-out access within 3 mi (5 km) of Niseko Tokyu Grand HIRAFU, Niseko-Shakotan-Otarukaigan Quasi-National Park, and Noasc. Niseko Takahashi Dairy Farm is 2.6 mi (4.2 km) away.

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Reviews

The Vale Niseko Reviews

7.8

Good

8.2

Cleanliness

9.4

Location

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 34 out of 73 reviews
Rating 8 - Good. 17 out of 73 reviews
Rating 6 - Okay. 11 out of 73 reviews
Rating 4 - Poor. 1 out of 73 reviews
Rating 2 - Terrible. 10 out of 73 reviews

Reviews

Verified

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, very friendly and knowledgeable
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Liam James Whitley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great onsen and ski-in/ski-out access.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Kipling

Liked: Cleanliness, room comfort

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024
Verified

6/10 Okay

Ozge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Verified

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Ysl

Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020
Verified

4/10 Poor

Kun Yen

Disliked: Staff & service, property conditions & facilities
價格和品質不符，不推薦
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
ニセコ全般的にそうですが フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした） 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇　裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると　ニセコ全般と同様悪いです。
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staffs Nice experience
Stayed 3 nights in Dec 2019
Verified

8/10 Good

あんあん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで １日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので２日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
Stayed 5 nights in Feb 2019