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The Charles Hotel

4.0 star property
Elegant retreat near Niagara-on-the-Lake Golf Club offers a refined experience with French cuisine and attentive service just steps from the river

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Photo gallery for The Charles Hotel

A white building with a sign reading "The Charles Inn" at the entrance. - The Charles Hotel (Niagara-on-the-Lake)
Exterior - The Charles Hotel (Niagara-on-the-Lake)
A dining room with a fireplace, white walls, and wooden flooring. - The Charles Hotel (Niagara-on-the-Lake)
An outdoor patio with yellow umbrellas, wicker chairs, and tables, surrounded by greenery and a building with large windows. - The Charles Hotel (Niagara-on-the-Lake)
A reception desk with a vase of flowers, a staircase, and a modern interior design. - The Charles Hotel (Niagara-on-the-Lake)
The Charles Hotel offers a sophisticated escape near Niagara River Gorge. Relax in the garden or enjoy a drink at the bar. The HobNob Restaurant serves excellent French dishes on the scenic terrace. Guests appreciate the WiFi, free self-parking, and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Room options

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, two chairs, a table, and a painting of sunflowers on the wall.

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(59 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Room, 1 Double Bed, Non Smoking

A modern bedroom with a bed, a red armchair, a small table, and a wall-mounted TV.

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • Garden view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room

A bedroom with a four-poster bed, a red armchair, a wooden coffee table, and a television mounted on the wall.

Premium Room

9.4 out of 10
Exceptional
(30 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Old Town Historic District, a neighborhood in Niagara-on-the-Lake, is home to The Charles Hotel. The area's natural beauty can be seen at Niagara River Gorge and Lake Ontario, while Royal George Theatre and Shaw Festival Theatre are cultural highlights. Niagara-on-the-Lake Golf Club and Simcoe Park are two other places to visit that come recommended. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Niagara-on-the-Lake travel guide
Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • A large waterfall, a bridge, and a crowd of people.
    Niagara River Gorge
    1 min walk - 0.0 miles
  • Niagara-on-the-Lake Golf Club
    5 min walk - 0.3 miles
  • Royal George Theatre
    5 min walk - 0.3 miles
  • Simcoe Park
    8 min walk - 0.5 miles
  • Shaw Festival Theatre
    18 min walk - 1.0 mile

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station)
    22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    35 min drive

Restaurants

  • McDonald's
    5 min drive
  • Tim Hortons
    12 min walk
  • Two Sisters Vineyards
    4 min drive
  • Pillitteri Estates Winery
    5 min drive
  • Peller Estates Winery
    4 min drive

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  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Built in 1832
  • Locally sourced food prioritized
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at The Charles Hotel?

Check-out is at 11 AM.

Where is The Charles Hotel located?

Located in Old Town Historic District, this boutique hotel is within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Charles Hotel Reviews

8.8

Excellent

9.2

Cleanliness

9.8

Location

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 384 out of 647 reviews
Rating 8 - Good. 159 out of 647 reviews
Rating 6 - Okay. 69 out of 647 reviews
Rating 4 - Poor. 22 out of 647 reviews
Rating 2 - Terrible. 13 out of 647 reviews

Reviews

Verified review

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Niagara on the lake. Great parking, walking distance to all local eateries and shops. Beautiful location. Not far from Niagara Falls, beautiful scenic drive there. Great Inn to stay.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and quaint. Very good location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Beautiful, spacious room. Wonderful shuttle service to visit wineries within the historic centre. Perfect location. Highly recommend.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely few days here. Great location with a lovely view over the golf course and just a few steps away from the shops and restaurants. The rooms were fab and the staff really helpful.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the Charles Inn except our room. Our queen size deluxe room was tiny with one chair that we had to use for luggage. No good space to put toiletries in the bathroom. The breakfasts were wonderful. The staff were very helpful.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient and helpful. Room was small but clean.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Helpful staff. Quiet location. Close to everything.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Helpful, friendly staff. Quiet, convenient location. Beautiful veranda to to sit and enjoy a few moments to watch the world go by. Thank you Charles Inn.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous! The staff were incredibly helpful and the afternoon tea was an incredible experience. The only con was that Netflix didn’t work on our room tv. Overall, I would recommend this spot for anyone looking for a relaxed retreat.
Stayed 1 night in May 2026
Verified review

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I got lucky with finding this hotel. We based our decision on pictures and reviews and were very pleased w/ the results. This hotel is within a block or two of the shops and restaurants on or near Queen St, very convenient and sits on the edge of Niagara on the Lake Public golf course, very peaceful setting. The building is nearly 200 years old which adds to the charm. The staff was warm and welcoming on-site dining and drinks are top notch. Amy will take your order and has a load of recommendations for activities and wineries. We would definitely stay here again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely friendly and I loved the little welcome gift upon arrival. Location was perfect. Right downtown and easy to walk or bike to everything. Our first room was comfortable, but not very bright so we requested to change. They kindly moved us to a much brighter room, which was an upgrade because it had a patio. So nice...but the bed was very noisy and not as comfortable, which was a bit surprising. We had dinner one night at the restaurant on-site and it was absolutely delicious. And our server was so kind and attentive! Highly recommend!!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Frances

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

andra

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Expedia website for The Charles Hotel heavily promotes a deep soaker tub as being a feature of a Premium Room, and I switched to this hotel specifically for this reason. I immediately advised the front desk of my disappointment, and I was advised that Premium rooms do not have such tubs (I double checked the Expedia website at the time, the tub was still prominently advertised). I checked The Charles website, looks like only one of their 12 rooms has such a tub. Also, this hotel does not have an elevator, and no help was offered to bring up luggage. The walk-in shower was large and lovely, the bed was comfortable, and the food and service were good (very pricey). Beautiful grounds.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

John

Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
The team was very welcoming and courteous. Our room was clean and cozy.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities
Small hotel with great service. Nicely located to downtown. I would highly recommend!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

lori

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the staff is really top-notch, especially the staff at breakfast. Food is phenomenal and everyone is so friendly. My only real Complaint that would probably stop me from going back was it was difficult to sleep due to the lighting and noise. The first night there was a party booked on the outdoor patio, which was right below my window. It ended fairly early, so that wasn’t a huge issue, but the room is very hard to lock out the light because they have lights strong on the balconies which do not get turned off at night and illuminate in the room, even with the shutters closed and there’s light coming in from the doorway and see the hallway. I understand it’s a classic old home and that’s to be expected, but it was hard to sleep. Other than that, it really is beautiful and located close to the water, golf course in the main road into town. If I do go back, I would stay in a room that doesn’t face the street
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

donald s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024