2/5 Poor
Verified traveler
Traveled with partner
Jul 27, 2021
Disliked: Cleanliness, amenities, property conditions & facilities
Property on closer inspection, needs upkeep and the willingness to spend the required monies. Badly maintained. Example. Elevator entrance all beat up. Paint missing, damaged wall. First thing you see heading up to your room. Not a good sign.
Dorm rooms are badly neglected. Filthy dirty. Walls needs washing, walls, floors, rooms are all treated rough by students during school year, shows as soon as you enter the rooms. Lights extremely dim, second room kitchen light wasn’t working. Fridge in the last room kept us up. Clunking, loud rough bad compressor. Horrible. Everything looks run down. Worn chipped up desks and tables, stained, and written on. Light shades full of dust. Holes in walls.
Huge horrible stains in carpets. Was in three rooms on site, all the same. Microwave was saturated with old onion smell. Unusable. Tried cleaning it. Staff would not. “Covid” Therefore no cleaning but charging still same high prices. Unacceptable.
Stayed at the Welland campus property as well. Worse there. Much worse. Buts that’s not saying much. Both properties owned by Niagara College.
I don’t expect to be staying at the Ritz. But… to charge such high prices in the summer months, and to ignore and or accept blatantly the needed repairs and cleanings required for their “paying guests” is ignorant, and should be called out to all prospective future “guests”.
This is now my second review on these properties, I hope Expedia and Niagara College, sees to make things right.
Stayed 1 night in Jul 2021