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Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Photo gallery for Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Featured Image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Blackout drapes, iron/ironing board, free cribs/infant beds
Blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Sheets and towels washed at 60°C
5339 Murray St, Niagara Falls, ON, L2G2J3

Explore the area

  • Popular LocationFallsview Casino1 min walk
  • Popular LocationClifton Hill16 min walk
  • Popular LocationHorseshoe Falls17 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)39 min drive

Choose dates to view prices

About this area

Niagara Falls

Located in Niagara Falls, Holiday Inn Niagara Falls - By The Falls, an IHG Hotel is in the city center and near theme parks. Skylon Tower and Rainbow Bridge are notable landmarks, and travelers looking to shop may want to visit Clifton Hill and Fashion Outlets of Niagara Falls. Don't miss out on a visit to Fallsview Indoor Waterpark. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Fallsview Casino - 1 min walk
  • Skylon Tower - 7 min walk
  • Queen Victoria Park - 7 min walk
  • Clifton Hill - 16 min walk
  • Horseshoe Falls - 17 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 39 min drive


  • Cocos – Alfresco dining theme restaurant. Serves breakfast, lunch, and dinner.

About this property

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3-star Niagara Falls hotel in Fallsview, near Fallsview Casino
A restaurant, an indoor pool, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a spa tub are onsite. All 122 rooms offer free WiFi, room service, and flat-screen TVs. Coffee makers, pillow menus, and free newspapers are among the other amenities available to guests.
Holiday Inn Niagara Falls - By The Falls, an IHG Hotel offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2017.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:30 AM: CAD 12.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)


  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Italian

Business services

  • 24-hour business center


  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Renovated guestrooms - April 2017
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)


  • Hair dryer
  • Shower
  • Towels


  • Cable/satellite channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge


  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Recycling

Similar properties

See similar properties



Check-in from 3:00 PM - 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information


You'll be asked to pay the following charges at the property:

    A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 8.98 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 12.95 per person (approximately)
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls
Holiday Inn Niagara Falls By The Falls
Holiday Inn Niagara Falls - By The Falls, an IHG Hotel Hotel

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 756 out of 2089 reviews
5 - Excellent 36%
Rating 4 - Good. 819 out of 2089 reviews
4 - Good 39%
Rating 3 - Okay. 262 out of 2089 reviews
3 - Okay 13%
Rating 2 - Poor. 130 out of 2089 reviews
2 - Poor 6%
Rating 1 - Terrible. 122 out of 2089 reviews
1 - Terrible 6%




Staff & service




Property conditions & facilities

3/5 Okay

Traveled with partner
Disliked: Property conditions & facilities
Supposed to be falls view, was garbage and street view
Stayed 1 night in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was very nice. Our room was comfortable and clean. The location was great. Easy access to falls and center of city. The big letdown was due to a problem with the TV reception in the room and the management's handling of the problem. We have problems with the TV throughout our stay. With federal elections were were interested in watching news at the end of the day. They tried everything to fix it but nothing worked. We were there 4 nights. Every room has a card with a hospitality promise that if a problem cannot be fix you will be compensated. We approached the front desk 3 times about compensation and each time we were told there was no manager on duty and nobody was enabled to help. At time of check-out we asked again. Once again no manager. We were promised a manager would call us at our home. 4 days passed with no phone call. I called and left a message and sent e-mails. Still no response. Finally one of my calls were answered by a manager. He said because I booked via a 3rd party his hands were tied to provide compensation. Hmmmmm where does it say that on the hospitality promise. It the end were got compensation equal to about 1/3 of one nights stay. Big deal!!!! I know bad TV reception is not a huge problem but the way this issue was handled turned it into one. There should always be someone on duty that has the ability to deal with a customer issue. Their hospitality promise is almost worthless.
Stayed 4 nights in Sep 2021

1/5 Terrible

Traveled with partner
Disliked: Staff & service
I did not receive the room I booked. The staff asked my husband for a 250 dollars deposit because we were late and the card was declined when they tried to pay for the room. It was further embarrassing that they made us wait at checkout to see if we stole anything from the room. Other guests were looking at us as though we were bandits.This hotel was the absolute worse!
Stayed 1 night in Sep 2021

3/5 Okay

Traveled with partner
We were not told that the room would not be made up the second day due to COVID. But of course we were charged the full price.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is free!! Nice location very close to casino and to Niagara Falls.Freshly updating room, very clean, firewood pizza on the property is delicious
Stayed 1 night in Sep 2021