Ratings based on 3,721 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
We LOVED this hotel. The best part was that we were upgraded to a room with a view of the falls. That certainly was a WOW moment when we walked into it! Everything was very clean, the beds were comfortable, and the room was quiet and dark with the blackout shades. We slept well. The falls are just a short walk away with so much to see and do. The hotel has great places to eat, but we just grabbed coffee and muffins from the Starbucks right in the hotel in the morning and headed to the falls and ate there. (Table Rock House Restaurant and Skylon Tower were perfect.)We used the hotel hot tub in the evening before going to bed. Very relaxing! I thought it would be crowded, but we were the only ones there. We had a late flight the day we left, and the hotel allowed us to leave our luggage with them during the day so we could go do activities. We accidentally left an expensive set of headphones in the lobby when we left. No worries! They mailed them to us. Everyone working in this hotel is so helpful. I’d give them more than 5 stars if I could.
Comment from Hotel Management
Apr 18, 2024 by FD Managers, Hotel Management
Thank you for your stay and your feedback and we look forward to welcoming you back to Wyndham Fallsview Hotel.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Amazing stay! Staff were amazing , could eat breakfast right in the hotel at IHop, and close to all main attractions !!
Comment from Hotel Management
Apr 18, 2024 by FD Managers, Hotel Management
We really appreciate your valuable feedback.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
Thank you for sharing your feedback!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Found a bug in the bathroom. Alerted front desk . Don't care . Didn't even clean our room
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept out sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Property was very pleasant..
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
by A verified traveler
Posted Apr 15, 2024 on Expedia
The lady at the front desk was extremely discourteous, informed us after checking in parking would be 70 dollars (they change the rate as the parking lot fills up, which they do not disclose to you) there was hair and dirt in our shower. I took several pictures
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept out sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
by A verified traveler
Posted Apr 14, 2024 on Expedia
We kept getting locked in our room and maintenance had to come get us out with the computer system everytime and it took forever. We were not credited back for a nights stay or anything. Non of the vending machines worked in the hotel, staff was not overly friendly or accommodating, I would not recommend this hotel.
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept out sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
by A verified traveler
Posted Apr 14, 2024 on Expedia
There was a strong smell in the room and we had to change hotels as they would not give us another room. The smell was like bleach type smell. Made us vomit and they did not accommodate us so we had to pay for another room at a different hotel at 11 pm
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept out sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by FD MANAGERS, Hotel Management
Thank you for sharing your feedback!
by A verified traveler
Posted Apr 14, 2024 on Expedia
No assistance with bags to room, was told we had to get a cart and bring them ourself.
Front desk agents not hospitable at all, barely smiled.
Overall not a good experience, wouldn’t rebook.