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Empress Inn and Suites by The Falls

Property class: 2

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Photo gallery for Empress Inn and Suites by The Falls

A reception desk with a flat-screen TV, a floral arrangement, and a sign reading "EMPRESS INN & SUITES". - Empress Inn and Suites by The Falls (Niagara Falls)
A brick building with multiple windows and a large sign for Empress Inn & Suites. - Empress Inn and Suites by The Falls (Niagara Falls)
A hotel room with two beds, a nightstand, a lamp, and two framed pictures on the wall. - Empress Inn and Suites by The Falls (Niagara Falls)
A spacious dining area with multiple tables covered in red tablecloths, wooden chairs, and large windows allowing natural light. - Empress Inn and Suites by The Falls (Niagara Falls)
A room with a round wooden table, two blue chairs, a wooden chest of drawers with a television and a microwave on top, and two plaid armchairs. - Empress Inn and Suites by The Falls (Niagara Falls)
A short walk from Fallsview Casino and Clifton Hill, Empress Inn and Suites by The Falls provides a free manager's reception, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and babysitting.

Reviews

6.4 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

Family Room, Multiple Beds

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds
  • Free WiFi

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, a bedside table with a lamp, a chair, and a framed picture on the wall.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with two beds, a desk, a chair, a TV, and a mirror.

Standard Double Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Fallsview neighborhood, Empress Inn and Suites by The Falls is connected to a shopping center. Clifton Hill and Fashion Outlets of Niagara Falls are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Fallsview Indoor Waterpark and Maid of the Mist. Traveling with kids? Consider Dinosaur Adventure Golf and Niagara SkyWheel. Discover the area's water adventures with sailing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. Visit our Niagara Falls travel guide
Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3

What's nearby

  • A park with a paved walkway, green grass, yellow flowers, and tall trees.
    Queen Victoria Park
    2 min walk - 0.1 miles
  • A tower with a circular observation deck, surrounded by lush green trees and a stone building with large windows.
    Skylon Tower
    6 min walk - 0.4 miles
  • A vibrant street with colorful buildings, including a 'Lodge Falls' sign, a 'Ruby Tuesday' sign, and a 'Distillery & BBQ' sign.
    Clifton Hill
    6 min walk - 0.4 miles
  • A cityscape with a prominent tower and a flag.
    Fallsview Casino
    10 min walk - 0.5 miles
  • OLG Stage at Fallsview Casino
    8 min walk - 0.5 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station)
    4 min drive
  • Toronto Pearson Intl. Airport (YYZ)
    83 min drive

Restaurants

  • Tim Hortons
    11 min walk
  • Overtime Sports Lounge
    9 min walk
  • Kelsey's
    8 min walk
  • Dosa Boyz
    7 min walk
  • Antica Pizzeria & Ristorante
    7 min walk

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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Uncovered self parking on site (CAD 15 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 15 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Empress Inn and Suites by The Falls pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CAD 15 per day.

What time is check-in at Empress Inn and Suites by The Falls?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Empress Inn and Suites by The Falls?

Check-out is at 11 AM. Late check-out is available for CAD 20 (subject to availability).

Does Empress Inn and Suites by The Falls provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Empress Inn and Suites by The Falls located?

This family-friendly Niagara Falls hotel is located near the airport, within a 10-minute walk of Niagara River Gorge, Clifton Hill, and Fallsview Casino. Skylon Tower and OLG Stage at Fallsview Casino are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Empress Inn and Suites by The Falls Reviews

6.4

6.4

Cleanliness

5.8

Amenities

6.8

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 222 out of 1002 reviews
Rating 8 - Good. 224 out of 1002 reviews
Rating 6 - Okay. 224 out of 1002 reviews
Rating 4 - Poor. 136 out of 1002 reviews
Rating 2 - Terrible. 196 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Faizan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- clean room, spacious - helpful, friendly staff - good wifi - parking is closeby
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Vatsal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Little bit out dated but was cleaned and well maintained
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Pedro Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very confortables in your hotel.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Heidy

Liked: Staff & service, amenities
Good basic hotel. Nothing fancy but nice enough to sleep in. Parking is good.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Rukhsirat

Liked: Staff & service
It was not bad, pretty close to everything and good for the price. Will prefer to stay here later on as well
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Telly

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was alright. Good for the price
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy parking, clean rooms comfortable and safe. No hidden fees.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction being done but didn’t affect our stay. Within walking distance of many things! Quiet too!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

leonardus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fix the door,so it can open & closed by key It should have elevator for senior/ handicap. Parking is okay Staff is helpful & very nice
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Khristine

Liked: Cleanliness, property conditions & facilities
Not gonna lie, for around $60 a night, it’s a pretty solid choice. Cleanliness was definitely a step up from other budget motels I've stayed at. Even the location is not bad at all. Just a short walk from where all the action is.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Nimalananthan

Liked: Cleanliness, staff & service, property conditions & facilities
Yaa, it's good and clean was nice .our kids are so happy and enjoy ....over all good room. Thank you....
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Angelina

Liked: Staff & service
Disliked: Amenities
The staff was courteous and helpful. The parking was overcrowded on the Satyrday night I arrived and is not free. The room while clean is very well-worn; there was hot water only from the sink and not from the shower. Proximity to tourist venues, restaurants and such was the one highlight. Stay if you want a no-frills place to sleep sort of accommodation.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty clean and the staff was very friendly.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Aamir

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Receptionist and other staff was very cordial. Room and washroom both needs repairs.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an amazing location! You can walk to the falls, restaurants and shopping
Stayed 2 nights in May 2026
Verified review

6/10 Okay

James

Liked: Cleanliness
Clean room
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Jahangir

Liked: Staff & service
Bath room clean but broken tap all sofas dirty bedsheet clean Staff good .
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Kristiana

Disliked: Amenities
Hard to understand some of the staff There seemed to be a charge for everything like parking storing bags. Room was clean
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Faez

Liked: Staff & service
Staff is really good and helpful.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities
With this place you have to do a deposit with a credit card when you arrive I never have my credit cards on me so I have used my daughter card ,so I was wondering what if my daughter never takes hers on the trip what would have happened,it my first time have do a deposit at a hotel are a inn,next is you have to pay $17 parking that’s the biggest mess I ever heard you have pay parking at a place you stay for the night that’s crazy. Apart from that it was good
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Carmen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly. The room and bathroom were worn and need to be updated but they were clean which is what I cared most about as we were only staying overnight. The hotels are overpriced so the motel was the best choice if you are price conscious. Still overpriced though since it has no amenities and parking is extra. Should include parking and that would be beneficial. Location - close to every thing
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Shamir Ma

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Richard

Liked: Property conditions & facilities
Room will need upgrades but the price is fair for the prime location.
Stayed 1 night in May 2026
Verified review

8/10 Good

Ayobami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Brett

Liked: Cleanliness, staff & service
We had a great stay at this motel and will definitely be back! Before our trip, I had read some reviews mentioning bed bugs, so I was a little nervous. Thankfully, we didn’t see anything at all, and from what I noticed, no one else staying there seemed to have any complaints either. The rooms were clean, although definitely a little outdated. The bedding and linens were clean, and the room had a microwave and mini fridge, which was convenient. One thing I was curious about was that after most guests left Sunday morning, we noticed doors open while rooms were being cleaned. The linens were changed, but the large blue comforters appeared to be left in the rooms, so I’m not sure how often those are washed or replaced. The rooms were surprisingly soundproof, which was great. We also couldn’t access the back of the TV to use our Fire Stick, but they did have cable available. There were lots of people hanging out on the balconies, which actually made for a fun, social atmosphere and was great for meeting people. The location was also perfect—very close to Chuck’s Roadhouse and the strip. Overall, we really enjoyed our stay and would definitely come back!
Stayed 2 nights in Aug 2026