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Neptune Ngorongoro Luxury Lodge

5.0 star property
All-inclusive lodge with a full-service spa and a sauna

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Photo gallery for Neptune Ngorongoro Luxury Lodge

Suite | View from room
Suite | Premium bedding, minibar, in-room safe, desk
Property grounds
Reception
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • All inclusive
  • Spa
  • Parking included

Room options

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Suite | Living area | Fireplace

Suite

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Free rollaway/extra beds
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Ngorongoro Crater, PO BOX 6222, Ngorongoro

What's nearby

  • Ngorongoro Crater - 1 min drive - 0.3 miles
  • Ngorongoro Conservation Area - 38 min drive - 12.1 miles
  • Karatu Playground - 58 min drive - 22.7 miles
  • Lake Magadi - 58 min drive - 16.6 miles
  • Mandusi Swamp - 61 min drive - 17.6 miles

Getting around

  • Lake Manyara (LKY) - 74 min drive

Restaurants

  • ‪Osterbay Bar - ‬42 min drive
  • ‪Ngorongoro Crater Lodge Restaraunt - ‬13 min drive

About this property

Neptune Ngorongoro Luxury Lodge

Luxury all-inclusive lodge
Game and wildlife viewing, a grocery/convenience store, and a terrace are just a few of the amenities provided at Neptune Ngorongoro Luxury Lodge. Treat yourself to a facial, a massage, or a body scrub at Mvua African Rain Spa, the onsite spa. The on-site Mediterranean cuisine restaurant, The Accacia Restaurant, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • A safari, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Multilingual staff, massage treatment rooms, and tour/ticket assistance
Room features
All guestrooms at Neptune Ngorongoro Luxury Lodge offer comforts such as fireplaces and premium bedding, as well as perks like air conditioning and separate dining areas.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Furnished balconies or patios, separate dining areas, and electric kettles

All inclusive details

This lodge is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Accacia Restaurant
  • The Zebra Bar

Things to do

  • Full-service spa
  • Game drive
  • Game viewing
  • Library
  • Outdoor pool
  • Safari
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Massage

Accessibility

  • Elevator

More

  • 1 floor
  • 20 buildings
  • Built in 2012
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Fireplace
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Exploreans Lodge Ngorongoro
Exploreans Ngorongoro
Neptune Ngorongoro Luxury Lodge all inclusive
Exploreans Ngorongoro Lodge Ngorongoro Conservation Area
Exploreans Ngorongoro Ngorongoro Conservation Area
Ngorongoro Exploreans
Ngorongoro Exploreans Lodge
Ngorongoro Lodge Exploreans
Neptune Ngorongoro Luxury all inclusive
Neptune Ngorongoro Luxury
Neptune Ngorongoro Luxury Lodge Lodge
Neptune Ngorongoro Luxury Lodge Ngorongoro
Neptune Ngorongoro Luxury Lodge all inclusive
Neptune Ngorongoro Luxury Lodge Lodge Ngorongoro

Frequently asked questions

Does Neptune Ngorongoro Luxury Lodge have a pool?

Yes, this property has an outdoor pool.

Is Neptune Ngorongoro Luxury Lodge pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Neptune Ngorongoro Luxury Lodge?

Self parking is free at this property.

What time is check-in at Neptune Ngorongoro Luxury Lodge?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Neptune Ngorongoro Luxury Lodge?

Check-out is at noon.

Does Neptune Ngorongoro Luxury Lodge provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Neptune Ngorongoro Luxury Lodge?

Yes, the property is all-inclusive.

Where is Neptune Ngorongoro Luxury Lodge located?

Situated in Ngorongoro, this all-inclusive lodge is 0.1 mi (0.2 km) from Ngorongoro Crater and within 12 mi (20 km) of Ngorongoro Conservation Area and Lake Magadi. Mandusi Swamp and Lerai Forest are also within 16 mi (25 km).

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Neptune Ngorongoro Luxury Lodge Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 34 out of 39 reviews
Rating 8 - Good. 3 out of 39 reviews
Rating 6 - Okay. 1 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property… staff was the best part of the vacation. Would definitely recommend
Stayed 1 night in May 2024
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Christel & Patrick

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent Value for Money

This hotel is outstanding. The food, staff, and room was marvelous. My only wish is that it had a view of the crater but the surrounding view from our room was delightful.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a splurge reservation at the end of our ten days in Tanzania. What a treat that was-especially after struggling with Internet and other “missing” items at other properties. Everything about the Neptune property was first rate from the furnishings to the food to the convenience and the staff. Yes, the price point was higher than we normally spend but truly if you get what you pay for, the price seems justified. At Neptune we received what we paid for and then some!
Stayed 1 night in Sep 2024

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb stay at Neptune!

We had a fabulous time and loved the special attention they give to their guests. They have thought of so many details to make you comfortable, including hot water bottle under the sheets at night! Super cozy as the weather was cold. Each suite had 2 fireplaces - very spacious with a great terrace. We are surely coming back to this one!
Stayed 4 nights in Nov 2022

2/10 Terrible

Irina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say to anyone considering staying in this property think again, and move to another lodge unless you like to be harassed, kidnapped for 12 hours ( by locking the gate and not letting us go to Serenity four seasons till midnight when it was too late), Keeping me and my friend outside without a/c, food or water in the heat of Tanzania. Manager in Neptune Ngorongoro acted like he belongs to some criminal enterprises, thinking of nothing as racketeering, insults, threats, intimidations by sending his other gang members pretending to be police, causing my blood pressure skyrocket and nervous breakdown with crying all that time. Finally after reaching breaking point I started to fight back, by calling Expedia, American Embassy and other lodges in Serengeti where we were on the way to FOR HELP! This experience left a bitter taste about whole supposed to be nice vacation time across half of the world. I have been all over many continents, and seen good and not very, but in general hotels always trying to accommodate and resolve the problem. But this NEPTUNE NGORONGORO can't be even characterized ( the only things coming to mind is Torture chamber)

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lorie

Stayed 2 nights in May 2024

10/10 Excellent

William Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MRTJ

Exceeded expectations. Property and service exceptional. Game drive Ngorongoro was over the top ! Saw NINE rhinos. A once in a lifetime experience
Stayed 2 nights in May 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

David

Stayed 3 nights in Feb 2022

10/10 Excellent

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel endroit

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. It is a bit rustic but comfy. Some of the furniture had staining and should be replaced. Food is the best part. Chef is very good. Amazing donuts and the best curry I have ever had. I do wish they had more games for kids ie checkers or cards. The staff is amazing. They work their butts off to make sure you are happy. Please tip them. You are a terrible person if you do not tip the service staff in Africa. I do not care what your country customs are. You tip in Africa.
Stayed 2 nights in Dec 2019

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um sonho !!!

Estadia fabulosa, hotel lindo, atendimento fantástico, refeições maravilhosas . Amei !!! Superou todas as minhas expectativas!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Paola, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neptune was a paradise hidden in the middle of the forest. The facilities are well kept and looked after. The food was amazing. The service hands down was the best service we have ever experienced. The staff is happy to help and accommodate. They go above and beyond to make your stay an awesome experience! I would 100% recommend this hotel. We stayed for 3 nights and we wish we could have stayed longer. Joseph, Martina, Clara were great. The cleaning crew were superb! Restaurant staff was always happy with a smile on their face. If you arrange a tour through the hotel make sure you ask for Peter as your tour guide. He has an eye of an eagle and is humble and always happy!!! Thank you Neptune staff for making our stay one of the best we have ever had.
Stayed 3 nights in Apr 2019

8/10 Good

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Laily, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

The staff and service was excellent - every effort was made to make our stay as comfortable as ever. Nothing was too much for the staff who were friendly and welcoming. The lodge was of the highest standard and a pleasure to stay in. We didn't want to leave after our two days.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Probably the best hotels in the area; great food

The manager, Manish was exceptionally attentive and helpful. Food was very tasty and well prepared, which I didn't expect given that its all inclusive. It is hard to find truly great hotel and service in Tanzania, and this seems to be it.
This review was submitted before 2018 and has not been verified.

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxus mit Ausblick und mäßiger Kost

Absolutes Luxus-Resort in toller Natur. Großer Komfort, sehr freundliches Personal, gutes Nebenprogramm, das allerdings seinen Preis hat. Mäßige oldfashioned Küche, die Europa der 1960er Jahre imitiert und dadurch gehobene Kantinenqualität anbietet.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Gerardo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven in Ngorongoro

Top class service and flexibility. Excellent location and facilities Top food and drinks. Worth living there five to six days. Taylor made excursions. Great, great Manager and Chef. Enjoy the people working there, they go the extra mile to please you.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5* Luxury Lodge next to Crater

We stayed here for one night during our honeymoon. The hospitality and service are the number one priorities of the general manager and staff. From the time they greeted us as our car arrived to the moment we left, every detail was taken care of. The rooms are large and immaculate with outstanding views from the porch, the lodge is well-decorated and the food is excellent. But what we will remember most is the friendliness of the general manager and staff.
This review was submitted before 2018 and has not been verified.

8/10 Good

Konrad, Braunschweig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kurzer Weg zum "Krater"

In die Natur eingebettete geräumige landestypische Strohdachvillen . Die umgebenden Gärten auf oldenglisch gestylt .Achtung im August in den Villen sehr kalt ,da nur über kleine kaminöfen beheizbar .