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Palace Inn & Suites - Newport News/Jefferson Ave

2.0 star property
Travelers find a peaceful garden retreat at this Newport News hotel, with barbecue grills under the stars and convenient express check-out.

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Photo gallery for Palace Inn & Suites - Newport News/Jefferson Ave

Traditional Double or Twin Room, 2 Double Beds | Individually furnished, desk, blackout drapes, iron/ironing board - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)
Traditional Double Room, 2 Queen Beds | Bathroom | Combined shower/tub, towels - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)
Front of property - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)
Private kitchenette - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)
Individually furnished, desk, blackout drapes, iron/ironing board - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)
Palace Inn & Suites on Jefferson Ave offers a quiet garden setting in Brentwood. Guests enjoy in-room WiFi and outdoor spaces with barbecue facilities. The hotel provides practical amenities like express check-out and free self-parking.

Reviews

4.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

Private kitchenette

Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Traditional Double Room, 2 Queen Beds

Private kitchenette

Traditional Double Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Traditional Studio Suite, 1 King Bed

Private kitchenette

Traditional Studio Suite, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Traditional Double or Twin Room, 2 Double Beds

Private kitchenette

Traditional Double or Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Brentwood, a neighborhood in Newport News, is home to Palace Inn & Suites - Newport News/Jefferson Ave. Virginia Living Museum and Virginia War Museum are cultural highlights, and travelers looking to shop may want to visit Peninsula Town Center and Patrick Henry Mall. Looking to enjoy an event or a game while in town? See what's happening at Hampton Coliseum or Huntington Park Tennis Center. Visit our Newport News travel guide
View more Motels in Newport News
Map
10608 Jefferson Ave, Newport News, VA, 23601

What's nearby

  • Huntington Park
    Huntington Park
    7 min drive - 2.5 miles
  • Christopher Newport University
    Christopher Newport University
    9 min drive - 2.5 miles
  • Sandy Bottom Nature Park
    6 min drive - 3.2 miles
  • Peninsula Town Center
    9 min drive - 6.0 miles
  • Boo Williams Sportplex
    10 min drive - 6.0 miles

Getting around

  • Newport News Station
    7 min drive
  • Norfolk Intl. Airport (ORF)
    39 min drive

Restaurants

  • Wawa
    16 min walk
  • Bisou
    3 min drive
  • Captain D's
    12 min walk
  • Farmer’s Table of Newport News
    4 min drive
  • Gus's Hot Dog King
    4 min walk

About this property

Palace Inn & Suites - Newport News/Jefferson Ave

Motel located in Brentwood
Palace Inn & Suites - Newport News/Jefferson Ave provides a garden and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Express check-out, a 24-hour front desk, and smoke-free premises
  • Barbecue grills
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning and separate dining areas, in addition to thoughtful touches like free WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations
  • Separate dining areas, heating, and daily housekeeping

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Living room
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators

Frequently asked questions

Is Palace Inn & Suites - Newport News/Jefferson Ave pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Palace Inn & Suites - Newport News/Jefferson Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palace Inn & Suites - Newport News/Jefferson Ave?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Palace Inn & Suites - Newport News/Jefferson Ave located?

Located in Brentwood, this motel is within 3 mi (5 km) of Huntington Park, Riverside Medical Center, and Christopher Newport University. Virginia War Museum and Virginia Living Museum are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palace Inn & Suites - Newport News/Jefferson Ave Reviews

4.8

4.6

Cleanliness

6.4

Location

5.8

Staff & service

4.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 53 reviews
Rating 8 - Good. 10 out of 53 reviews
Rating 6 - Okay. 5 out of 53 reviews
Rating 4 - Poor. 7 out of 53 reviews
Rating 2 - Terrible. 25 out of 53 reviews

Reviews

Verified

2/10 Terrible

Travis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people at the front desk were very polite and helpful plus nice I don’t blame them for the lack of respect that the people who work and stay there have for the property I would clean house and then clean up
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Iyana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Room was dirty no towels rags or pillows walls had holes in it wires hanging out it was horrible and will never return I slept in my truck for the 2 days
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

6k

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting place, crack heads, homeless prostitutes kingdom. Wouldn’t recommend unless you genuinely CANNOT find anything else
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Jimmey

Disliked: Staff & service, amenities, property conditions & facilities
poorly maintained and staffed
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Kaushik

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs and dirty bathroom with no shower head
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Miles

Disliked: Cleanliness, staff & service, property conditions & facilities
Let this be a last resort. No other options.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Condemned Property DO NOT STAY

Hotel has condemned by the city notice on front door. Extremely dirty, broken fridge, and caked spill in freezer. Unsafe, extremely dirty, and unsafe.
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a Palace or pleasant stay

The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!
Stayed 7 nights in Nov 2023
Verified

2/10 Terrible

Josue

Disliked: Cleanliness, amenities, property conditions & facilities
Room was horrible the walls was dirty tv did not work dressers was missing knobs there was a lamp with no cord the fridge was painted with house paint terrible
Stayed 1 night in May 2025
Verified

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in VERY poor condition. I have many pictures (time coded) of holes in the walls when I checked in, absent refrigerator which was pictured in the original add, very poor cleanliness. The entrance to the lot has 2 very deep pot holes which have had no attention for a very long time. The wifi does not stay connected for more than 5 minutes between drop outs and has no security when connected. I am very surprised that Expedia lists this property on their site.
Large hole in bedroom wall
Trim panel broken loose from oven door
Floor trim torn loose from wall and left laying on floor
Age decay around toilet walls
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Hakima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Ayesha

Awesome
Stayed 1 night in Nov 2025
Verified

8/10 Good

Tarsha

Disliked: Property conditions & facilities
Decent
Stayed 4 nights in Jul 2024
Verified

2/10 Terrible

Josue

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Complicado no puedes quedarte en ese lugar
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Manuel

Muy mal ese hotel reservamos un cuarto de king side para no fumadores y nos dieron un cuarto de doble cama olia muy mal a sigarro todo sucio encontramos ratas y pedimos el reembolso y no quisieron no les recomiendo ese hotel muy mal
Stayed 1 night in May 2024
Verified

4/10 Poor

Angelica

Disliked: Cleanliness, property conditions & facilities, room comfort
The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”
Stayed 1 night in Jul 2021
Verified

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is to inform that we are going out for dinner tonight,
Stayed 1 night in Jun 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The property was fine. I just didn’t like the fact people were just standing around like it was an apartment complex. I asked were there apartments close because of the people hanging out on the stairway and parking lot.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Never got to see the inside of room because the one I booked 3 months prior wasn’t even available. Drove 6 hours to be told at 4 they were cleaning it. Check in is 2. Finally at 6 I realized they didn’t even have a room and no one told me. The area is awful and this was extremely disappointing. Guess there is a first for everything.
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel we ever stayed in.

DON'T STAY HERE. The pictures are NOT accurate. This is the most misleading listing we have ever stayed in. The floors were slimy, as if they hadn't cleaned the mop water in weeks. Not exaggerating your shoes would slide while standing. We booked a king bed and got two full size that my feet hung off of. The furniture is covered in stains, the fridge doesn't work, half the bulbs were out, the floor was tearing up in places, the wall had been damaged several times and fixed and painted over with a totally different color paint, the list goes on and on. There were locals which looked to be living here permanently and ppl coming in and out non stop and watching us to see what room we were going to and when we left. We took our luggage with us everywhere because we didn't feel safe leaving it. Even the man working there seemed to be more buddies with the locals and no management was anywhere so we were uncomfortable complaining even. This property shouldn't even be a hotels.com partner.
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Zac

Disliked: Cleanliness, amenities, property conditions & facilities
They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

elry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hideaway in Hampton VA

The room was very tidy. Everything was in order restaurants and shopping are also in the immediate area. It really was better than expected
Stayed 2 nights in Jul 2019
Verified

8/10 Good

andrew

Liked: Cleanliness, staff & service, room comfort

Not horrible

Needed a quick place to stay rooms look amazing from pics but pretty deceiving when u get un them kinda tore up and in the ghetto
Stayed 1 night in Jun 2019