2/10 Terrible
Alessandra Denise
Traveled with family
Mar 27, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting and the room looked nothing like the pictures posted advertising this place. We had to clean our room when we got there with Clorox wipes because it looked unsanitary. The mattress had stains all over it, one looking like blood. There was a piece of someone’s hair weave inside the cracks of one of the chairs. The AC barely worked to cool down the room. Dust and dog hair was flying out of the vents, we had to clean out the AC vents ourselves because it was so dirty. The curtains were full of stains. The water pressure of the shower was horrible, it took forever to rinse soap off your body. They say housekeeping is not available for the entire stay and we had to throw out trash ourselves, trade our dirty towels for clean ones, and ask for toilet paper. I did not feel safe there. From the peephole, we noticed some guy stood outside our door as if he was listening to us talk, another grabbed the door handle to our room. The CEO of Extended Stay America needs to go pay this place a visit to witness how horrible it is. Only one elevator worked and it took forever to reach your floor. The hallways smelled like a dirty nursing home, stench of urine, cigarettes, weed, and alcohol all mixed together, with the stench of someone who hasn’t showered in ages. Do NOT stay here. It was the worst hotel experience I’ve ever had in my life. I couldn’t wait to leave. I cried my entire first night staying there from how traumatic the whole experience was.
Alessandra Denise
Stayed 5 nights in Mar 2024