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The Roker Hotel, BW Premier Collection

4.0 star property
Waterfront hotel with 2 restaurants and a 24-hour front desk

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Photo gallery for The Roker Hotel, BW Premier Collection

Cocktail bar, ocean views, open select days
1 bedroom, individually decorated, individually furnished, desk
Meeting facility
2 restaurants, breakfast, lunch, dinner served; soul food
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, Multiple Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, Multiple Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Separate bedroom
Portable fan
Sofa bed
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, individually decorated, individually furnished, desk

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Separate sitting area
Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Separate bedroom
Portable fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Executive Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Separate bedroom
Portable fan
Sofa bed
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Portable fan
Separate bedroom
Hydromassage showerhead
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries

Standard Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Portable fan
Separate bedroom
Hydromassage showerhead
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Portable fan
Separate bedroom
Hydromassage showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Highlights

Individually furnished
Individually decorated
Heating
Club Lounge
LCD TV
Portable fan
Separate bedroom
Hydromassage showerhead
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Family Room

1 bedroom, individually decorated, individually furnished, desk

Standard Family Room

  • Sleeps 2
  • 1 Twin Sofa Bed, 1 Twin Bed and 1 Double Bed

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Small Double Room

1 bedroom, individually decorated, individually furnished, desk

Standard Small Double Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Roker Terrace, Sunderland, England, SR6 9ND

What's nearby

  • Whitburn Sands - 15 min walk - 0.8 miles
  • Stadium of Light - 2 min drive - 1.2 miles
  • Sunderland Empire - 4 min drive - 1.4 miles
  • University of Sunderland - 4 min drive - 1.8 miles
  • Port Of Tyne - 18 min drive - 9.8 miles

Getting around

  • Seaburn Station - 2 min drive
  • St. Peter's Station - 3 min drive
  • Newcastle Intl. Airport (NCL) - 31 min drive

Restaurants

  • ‪Fulwell Tandoori - ‬15 min walk
  • ‪New Derby - ‬7 min walk
  • ‪The Blue Bell - ‬19 min walk
  • ‪Cat and Dog Steps - ‬9 min walk
  • ‪Grannie Annies - ‬5 min walk

About this property

The Roker Hotel, BW Premier Collection

Upscale hotel located in Roker
Consider a stay at The Roker Hotel, BW Premier Collection and take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and soul food. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a conference center.
Other perks at this hotel include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and express check-in
  • Multilingual staff, coffee/tea in the lobby, and a ballroom
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Heating and portable fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with hydromassage showers and shower/tub combinations
  • Wardrobes/closets, housekeeping, and desks

Languages

English, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1842 Café & Bistro
  • Poetic License

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference center

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests might experience some noise from the bar located downstairs.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
  • Dining venue(s)
  • Meeting facilities
The following facilities are closed on New Year's Eve:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland

Frequently asked questions

Is The Roker Hotel, BW Premier Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Roker Hotel, BW Premier Collection?

Self parking is free at this property.

What time is check-in at The Roker Hotel, BW Premier Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 11:00 AM–1:00 PM for a fee.

What time is check-out at The Roker Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Roker Hotel, BW Premier Collection located?

Located in Roker, this hotel is within 2 mi (3 km) of Whitburn Sands, Monkwearmouth Station Museum, and Stadium of Light. Sunderland Empire and Mowbray Park are also within 2 mi (3 km). Seaburn Station is 23 minutes by foot and Stadium of Light Station is 24 minutes.

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The Roker Hotel, BW Premier Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 352 out of 808 reviews
Rating 8 - Good. 277 out of 808 reviews
Rating 6 - Okay. 114 out of 808 reviews
Rating 4 - Poor. 43 out of 808 reviews
Rating 2 - Terrible. 22 out of 808 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2025

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the character of this hotel. Staff was very friendly
Stayed 4 nights in Jun 2025

8/10 Good

Alan

Liked: Amenities, property conditions & facilities
Great room with a seaview. Breakfast excellent and good price. Recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Lovely helpful receptionist. Great room. Very reasonable priced. Tasty breakfast. Great bar & outside area. Would certainly return here.
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very helpful staff
Stayed 1 night in Mar 2025

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nice enough hotel bad ownership
Stayed 3 nights in Apr 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nicely decorated and both radiators were on full so the room was very hot (for me) and only one of the windows opened slightly .. lovely breakfast, comfortable room, friendly staff, good price
Stayed 1 night in May 2025

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Comfiest bed with 4 overfilled pillows & 2 scatter cushions…..I was gutted when morning came! Breakfast was good - standard English breakfast. Overall, it’s a yes, from me!!
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, lovely sized room. Good service.
Stayed 2 nights in Mar 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant decor and spacious. Nice to have complimentary parking . A shame other Hotel car parks don’t provide the same customer service . Much appreciated 🙂
Stayed 1 night in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and a great views

First visit to this hotel and wont be my last. Friendly and welcoming on reception and lovely clean hotel. Room perfect for 1 night and the bar is lovely.
Stayed 1 night in Feb 2025

10/10 Excellent

Milan M.

Liked: Cleanliness, staff & service, property conditions & facilities
When in Sunderland, this is my place to stay.
Stayed 3 nights in Jan 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here lots over the last 2 years, i like the hotel, foods good. not sure why i get Room 128, worst room in the place but other than that all good.
Stayed 1 night in Feb 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff,very clean and great bar to relax and chill out. Great place if you heading to the match
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived at hotel and staff were very eager to help and also upgraded the next day and I was so shocked by how good the rooms are and I would highly reccomend staying there if you are looking for somewhere in the Sunderland/South Shields area even for a night away
Stayed 2 nights in Feb 2025

6/10 Okay

Christopher

Liked: Cleanliness
The upgrade room was well appointed but being located in the basement gave it a dungeon like vibe. Required front desk assistance in the evening to get the heat working in the room. Morning front desk staff was much less accommodating or welcoming.
Stayed 2 nights in Mar 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities
Nice hotel good stay, hot water for bath wasn't working properly
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for north east business visit
Stayed 1 night in Oct 2024

10/10 Excellent

Patricia

Our stay was lovely. The only beef I have is that you allow dogs in the bar. I have nothing against dogs but I don’t agree with them being in a bar or restaurant where you eat and drink, it is not hygieneic
Stayed 2 nights in Jan 2025

8/10 Good

John R

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Have stayed at this property a number of times. While still a good hotel the standards seem to have fallen and servicing of rooms has been cut back to every thrid day.
Stayed 3 nights in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities

Very nearly great

The good: This is a lovely looking hotel from when you walk through the doors. The staff were friendly and helpful. The bar attached was really good and the breakfast was enjoyable. Good looking furnishings in the room overall great look and feel. The bad: The bed was a bit rickety and the mattress was the cheapest of cheap and lessened the overall quality. It’s a cheap and cheerful hotel if they got some quality mattress’s it would be great
Stayed 1 night in Feb 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful as our checkin was not until 3pm, but we had a family funeral to attend, completed check in even though room not ready. Meaning we could attend funeral and celebration of life at yacht club, walk up get bag out of car go to room.
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
As always staff were excellent . Room was beautiful and all in all great stay :)
Stayed 1 night in Sep 2024