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Four Points Flex by Sheraton Newcastle

Property class: 3

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Photo gallery for Four Points Flex by Sheraton Newcastle

A modern lounge area with sofas and armchairs, a coffee table, and a TV mounted on the wall. - Four Points Flex by Sheraton Newcastle (Newcastle-upon-Tyne)
A modern restaurant interior with wooden tables and black upholstered booths, framed artwork on the walls, and pendant lighting. - Four Points Flex by Sheraton Newcastle (Newcastle-upon-Tyne)
A bar area with a black and white patterned wall, wooden shelves with liquor bottles, and pendant lights. - Four Points Flex by Sheraton Newcastle (Newcastle-upon-Tyne)
A modern reception area with a wooden reception desk, multiple seating areas, and a sign indicating 'NEWCASTLE WESTGATE ROAD'. - Four Points Flex by Sheraton Newcastle (Newcastle-upon-Tyne)
A hotel room with a bed, a chair, a small table, a lamp, and two framed pictures on the wall. - Four Points Flex by Sheraton Newcastle (Newcastle-upon-Tyne)
Close to St. James' Park, Four Points Flex by Sheraton Newcastle provides a coffee shop/cafe, a bar, and conference space. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a nightstand, a lamp, a window with curtains, and two framed pictures on the wall.

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 Double Bed

A modern hotel room with a large bed, a desk, and a window with curtains. There are two framed pictures on the wall and a lamp on the nightstand.

Room, 1 Double Bed

9.0 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a bunk bed, and two framed pictures on the wall.

Family Room, 1 Double Bed

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Newcastle City Center, a neighborhood in Newcastle-upon-Tyne, Four Points Flex by Sheraton Newcastle is near a metro station. Bill Quay Community Farm and Rising Sun Country Park reflect the area's natural beauty and area attractions include Newcastle-upon-Tyne Discovery Museum and Great North Museum-Hancock. Newburn Leisure Centre and Tanfield Railway are also worth visiting. Visit our Newcastle-upon-Tyne travel guide
Map
15 Westgate Road, Newcastle-upon-Tyne, England, NE11SE

What's nearby

  • A historic stone building with a clock tower in the background.
    Castle Keep
    3 min walk - 0.2 miles
  • A cathedral interior with ornate stone carvings, a high arched ceiling, and stained glass windows.
    Newcastle-upon-Tyne St. Nicholas' Cathedral
    3 min walk - 0.2 miles
  • An ornate theater with red velvet seats, gold detailing, and a grand chandelier.
    Newcastle-upon-Tyne Theatre Royal
    7 min walk - 0.4 miles
  • A traditional Chinese gate with colorful decorations and a lion statue at its base.
    Chinatown
    8 min walk - 0.4 miles
  • A modern building with a circular design, surrounded by trees and a clear sky.
    Northumbria University
    10 min walk - 0.6 miles

Getting around

  • Central Station
    3 min walk
  • Newcastle Central Station
    4 min walk
  • Newcastle Intl. Airport (NCL)
    18 min drive

Restaurants

  • Starbucks
    3 min walk
  • Newcastle Tap
    3 min walk
  • The Centurion
    3 min walk
  • The Mile Castle (Wetherspoon)
    4 min walk
  • The Bridge Hotel
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 22 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 for adults and GBP 7.95 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Is Four Points Flex by Sheraton Newcastle pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Four Points Flex by Sheraton Newcastle doesn't offer parking.

What time is check-in at Four Points Flex by Sheraton Newcastle?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points Flex by Sheraton Newcastle?

Check-out is at noon. Late check-out is available for a fee.

Where is Four Points Flex by Sheraton Newcastle located?

Located in Newcastle City Center, this hotel is within a 15-minute walk of Bigg Market and St. James' Park. Newcastle-upon-Tyne St. Nicholas' Cathedral and Castle Keep are just steps away. Central Station and Central Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points Flex by Sheraton Newcastle Reviews

8.8

Excellent

9.0

Cleanliness

8.2

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 182 out of 324 reviews
Rating 8 - Good. 99 out of 324 reviews
Rating 6 - Okay. 29 out of 324 reviews
Rating 4 - Poor. 7 out of 324 reviews
Rating 2 - Terrible. 7 out of 324 reviews

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, pleasant staff, nice breakfast.
Stayed 1 night in May 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were perfect, decent size for a couple of nights stay. Foul smell from the drains though, not enough to change room but mentioned to staff to have a look. Would stay again though
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location, comfortable and clean.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that a single room came with a king size bed and it was oh so comfortable! I would recommend it just for that! The room and bathroom were generous for a single room ( I have stayed in smaller rooms!) and perfectly formed, everything you needed. Good pressure in the shower and nice hot water. Also in room temperature controls, ideal for me as I feel the cold but also ideal for those who prefer air con. Also very quiet. Very good experience!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff lovely & helpful too. Hotel great location near station & all amenities. I would stop again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sammi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, night bright room. Very reasonable price, will stay again :)
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Beth

Liked: Cleanliness, property conditions & facilities
Staff was very friendly and location was great.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room friendly staff and polite near to all amenities
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

G L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to central station. Clean rooms with all the usual amenities required for a short stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities
Great stay as always - friendly staff, good service and clean rooms
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Nice tidy hotel perfect for a match night trip to Newcastle.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service
A comfortable room excellent staff very friendly and helpful
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

C

Liked: Cleanliness, staff & service, amenities
great location thanks
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean but missing that extra sparkle, finger smudges etc Staff very friendly and helpful Breakfast good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, amenities
Great room great value for money
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Was very central and close to railway station
Stayed 1 night in Mar 2026
Verified review

8/10 Good

N

Liked: Cleanliness, staff & service, amenities
Great team working reception, Close to station, Comfortable room
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff were outstanding. Location is fantastic, next to train station and short walking distance to both the city centre and Quayside
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable basic hotel in excellent location close to station and town centre.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Nice clean hotel in a great location.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay, very friendly staff
Stayed 1 night in May 2025
Verified review

10/10 Excellent

DOMINIC

Liked: Cleanliness, staff & service, amenities
Nice staff, quiet room, convenient for the train station as we had a very early departure
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities
Very clean, staff were very accommodating and polite. Lovely dinning area and bar. Definitely stay again.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and with all the basics one might expect . A nice feature was a pin-lockable safe under the bed. Centrally located with access to msny sights and shops etc. Staff were pleasant and helpful.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Kayla

Liked: Cleanliness, amenities
Room was clean and nice and staff that was on Friday 28/11/25 where lovely and also the bed was so comfy
Stayed 4 nights in Nov 2025