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Newcastle Jesmond Hotel

Property class: 3

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Photo gallery for Newcastle Jesmond Hotel

A brick building with a green awning and a glass door entrance. - Newcastle Jesmond Hotel (Newcastle-upon-Tyne)
A lobby with patterned wallpaper, a chandelier, and several chairs. - Newcastle Jesmond Hotel (Newcastle-upon-Tyne)
A wooden staircase with a curved design, a handrail, and a carpeted landing. - Newcastle Jesmond Hotel (Newcastle-upon-Tyne)
A wooden revolving door with a handle, leading to a room with a tiled floor. - Newcastle Jesmond Hotel (Newcastle-upon-Tyne)
A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains. - Newcastle Jesmond Hotel (Newcastle-upon-Tyne)
Newcastle Jesmond Hotel provides amenities like dry cleaning/laundry services and a snack bar/deli. Guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room

A hotel room with a bed, a mirror, a nightstand, a lamp, and a wardrobe.

Classic Single Room

  • 6 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Small)

A hotel room with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Double Room (Small)

8.0 out of 10
Very good
(1 review)
  • 7 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Room, Multiple Beds

A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains.

Classic Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 16 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room, 1 Double Bed

A hotel room with a bed, nightstand, lamp, and window with curtains.

Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Basic Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Jesmond, a neighborhood in Newcastle-upon-Tyne, Newcastle Jesmond Hotel is in the entertainment district and near the airport. St. James' Park and Victoria Tunnel are local landmarks, and travelers looking to shop may want to visit Northumberland Street and Eldon Square Shopping Centre. Great North Museum-Hancock and Newcastle-upon-Tyne Discovery Museum are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Newcastle-upon-Tyne travel guide
Map
105 Osborne Road, Newcastle-upon-Tyne, England, NE2 2TA

What's nearby

  • A stone bridge over a river surrounded by lush greenery and ferns.
    Jesmond Dene Park
    6 min walk - 0.4 miles
  • A building with a dome and a sign that reads "WYLAM BREWERY" reflected in a calm body of water.
    Exhibition Park
    17 min walk - 0.9 miles
  • A large steel bridge spanning a river with buildings and a dome structure in the background.
    University of Newcastle-upon-Tyne
    19 min walk - 1.0 mile
  • A modern building with a circular design, surrounded by trees and a clear sky.
    Northumbria University
    4 min drive - 1.0 mile
  • A bustling street with people sitting on green picnic tables, surrounded by shops and buildings.
    Northumberland Street
    5 min drive - 1.6 miles

Getting around

  • Manors Station
    7 min drive
  • West Jesmond Station
    7 min walk
  • Newcastle Intl. Airport (NCL)
    16 min drive

Restaurants

  • Pizzeria Francesca
    7 min walk
  • Dene's Deli
    14 min walk
  • Harvest Canteen
    4 min walk
  • dosa kitchen
    8 min walk
  • The Lonsdale
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

More

  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: GBP 35
Contactless check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 35
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 35 per accommodation, per stay
  • A damage deposit of GBP 35 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: GBP 35 (subject to availability)
  • Late check-out fee: GBP 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Is Newcastle Jesmond Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Newcastle Jesmond Hotel?

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of GBP 35 (subject to availability). After-hours check-in is not available.

What time is check-out at Newcastle Jesmond Hotel?

Check-out is at 10:00 AM. Late check-out is available for GBP 35 (subject to availability).

Where is Newcastle Jesmond Hotel located?

Located in Jesmond, this hotel is within 1 mi (2 km) of Jesmond Dene Park, University of Newcastle-upon-Tyne, and Exhibition Park. Northumbria University and Newcastle-upon-Tyne Civic Centre are also within 1 mi (2 km). West Jesmond Station is 7 minutes by foot and Ilford Road Station is 15 minutes.

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Reviews

Newcastle Jesmond Hotel Reviews

8.0

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 92 out of 268 reviews
Rating 8 - Good. 108 out of 268 reviews
Rating 6 - Okay. 36 out of 268 reviews
Rating 4 - Poor. 14 out of 268 reviews
Rating 2 - Terrible. 18 out of 268 reviews

Reviews

Verified review

4/10 Poor

Disliked: Staff & service

Marie celeste

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Newcastle Jesmond hotel

Krish the owner is a nice, helpful guy, the breakfast was fine, the location is good but the rooms are just far too small and the bathroom/wet room set up just doesn't work I'm afraid.
Stayed 1 night in Jul 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor 1 star

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.
Stayed 2 nights in Oct 2022
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what is seems Jesmonds worst accommodation

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Room comfort
Disliked: Cleanliness

Nice hotel, great location

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Disliked: Staff & service

Weekend jaunt.

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Non refundable damage charge

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unimpressed

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Disliked: Staff & service, room comfort

A bit of a moan

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not book!

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this
Stayed 3 nights in Aug 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.
Stayed 2 nights in Jun 2022
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was fine bed wasn’t very comfortable could do with more toilet roll
Stayed 2 nights in May 2022
Verified review

2/10 Terrible

Do not book!

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!
Stayed 1 night in Apr 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel we booked did not recognise our reservation

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but the rooms were cold
Stayed 1 night in Feb 2022
Verified review

6/10 Okay

Overnight stay

I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy room

Cosy room and very clean
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel and brilliant staff, I would stay here again
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

What was needed.

A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

I'm so disappointed with this hotel....i booked to stay at this hotel with a friend...we had 2 separate rooms... unfortunately my partner on that Monday had a heart operation....so obviously I contacted the hotel through the email that was sent to me..... i followed the link to cancel my booking... explained what had happened... that i had to cancel... which the manager acknowledged and was sorry to hear about my partner.... i then saw on my bank account that i was charged... rang the hotel....the manager denied i emailed him..sent him our correspondence... totally ignored me.....😡😡
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and tired, bathroom smelled of damp and door was mouldy. No shampoo or shower gel provided. Location was good and
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little hotel

I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff
Stayed 1 night in Aug 2021