Does Matfen Hall Hotel, Golf and Spa have a pool?

Yes, this property has an indoor pool.

Is Matfen Hall Hotel, Golf and Spa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 75.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Matfen Hall Hotel, Golf and Spa?

Self parking and valet parking are free at this property.

What time is check-in at Matfen Hall Hotel, Golf and Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Where is Matfen Hall Hotel, Golf and Spa located?

Situated in a rural location, this luxury hotel is within 12 mi (20 km) of Corbridge Roman Site, Belsay Hall, Castle and Gardens, and Chesters Roman Fort. Northumberland National Park and Hexham Abbey are also within 12 mi (20 km).

8/10 Good

Sylvia

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool was gorgeous. It was a bit tricky downloading the app on the phone to open the door. The app would just shut down and it took at least ten tries. Staff was wonderful. Helpful and kind. Dinner was average. I ordered a cauliflower steak which was good, but a very high price for just a large piece of cauliflower. The map to walk around the grounds was confusing and I ended up on the golf course, which didn’t make some Of the golfers happy. Bed was one of the best I’ve ever slept in.

Stayed 1 night in Jul 2025

10/10 Excellent

Elena

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!

Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Nov 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Excellent stay

Stayed 1 night in Nov 2024

10/10 Excellent

Sholto

Jan 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent nights stay and very well looked after. Would highly recommend.

Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Dec 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place great food and immaculate service

Stayed 1 night in Dec 2024

10/10 Excellent

Isabelle

Nov 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay, dinner in the Emerald restaurant was a highlight. Bar, restaurant and porter service was exceptional.

Stayed 2 nights in Nov 2024

8/10 Good

Phil

Apr 21, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

With just a little tlc...

The property and the food were terrific (albeit theres LOTS of exterior building work going on). Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.

Stayed 2 nights in Apr 2025

8/10 Good

Stephen

Feb 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel expensive for what it offers unless you play golf. Beakfast good but eratic service. Keeps good but expensive. Emerald restaurant excellent. Room very pleasant but towel rtail didnt work so had to keep getting new towels.

Stayed 2 nights in Feb 2025

10/10 Excellent

Terry

Apr 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From entering the beautiful stone entrance hall into the great hall we knew we were in for a treat. The Easter decorations were exquisite and fun, the interior design and decor full of history and class showing it’s heritage in full glory. The staff could not have been more help full with welcome cocktail to genuinely wanting to make our stay a memorable and worthy experience. The dining was superb in both restaurants deserving of its awards. The spa facilities happily helped us relax and the treatments for my wife left her glowing and radiant. The bar facilities in the hotel were elegant overlooking the golf course providing wonderful vista’s over well kept greens. Thank you to all the staff who made our stay memorable and wanting more, at which point suffice to say, we will be back.

Stayed 2 nights in Apr 2025

10/10 Excellent

Claire

Jun 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay at the Matfen Hall Hotel. Staff couldn’t do enough for you and the EV charger was an added bonus!

Stayed 1 night in Jun 2024

10/10 Excellent

Ray

Dec 7, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NICE HOTEL

an nice hotel with some painting ongoing , the rooms were comfortable and breakfast good

10/10 Excellent

Ian

Jun 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just excellent all round!

We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!

Stayed 1 night in Jun 2024

10/10 Excellent

Ian

Jun 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just excellent all round!

We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!

Stayed 1 night in Jun 2024

10/10 Excellent

Menna

Apr 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to relax

Everything went well

Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Jul 22, 2024

Liked: Property conditions & facilities, room comfort

Beautiful and comfortable country house hotel

Our stay here was wonderful . We were at first offered a room which was stiflingly hot . (It was a hot muggy day ). As result we requested a cooler room and this was done with no fuss . The new room was much cooler . It was spacious with a large comfortable bed and a very well appointed bathroom and lovely view across the golf course. Highly recommend and reasonable value considering the amenities.

Stayed 1 night in Jul 2024

6/10 Okay

Scott

Jul 26, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Mixed bag

Beautiful building & facilities - service and hygiene doesn't match the building.

Stayed 2 nights in Jul 2024

10/10 Excellent

Jill

Sep 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, disappointing experience.

The hotel was beautiful and the staff welcoming. We were taking part in the great north run so the staff opened breakfast up one hour early which we appreciated as it meant we could leave with our bellies full. The only negative to our stay was that my fiancé had planned on proposing at the hotel and apparently had it all organised with the venue. However, the day before they called to say he wouldn’t be able to go ahead with the planned engagement and so he scrambled to find a different location on our way down. He told me afterwards about the stress this caused (understandable) so that was a shame.

Stayed 1 night in Sep 2024

2/10 Terrible

Dalia

May 8, 2025

Disliked: Staff & service

1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals 2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat) 3. Strong smell of chlorine in the corridors around the SPA area 4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back £500+ 5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...) 6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional. 7. You are told to book Emerald restaurant (£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..." SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars... TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.

Stayed 2 nights in May 2025

4/10 Poor

Nathan

Jan 19, 2025

Disliked: Cleanliness, property conditions & facilities

After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didn’t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Apr 20, 2025

Liked: Cleanliness

Disliked: Staff & service

Don't be fooled, Magnificent building, poor servic

The service at Matfen Hall I found very disjointed, and overall dissapointing. Whilst being shown to the spa, my Sister and I were left in the ladies changing rooms trying to find robes in the lockers, then realised we must go to the spa reception. We were not told this. We were eventually given our robes and told to be back at the spa reception for 11:00, for out 11:15 treatments. My Sister had a lovely treatment. I on the other hand experienced something very different indeed. The lady was really good, I am not discounting that. However, halfway through the treatment, the lady said she was about to faint. I am a nurse, do I leaped off the table, assessed the lady and lowered her to the floor and lifted her legs up in the air. All this, half naked!!! I supported the ladies legs for what must have been 5 minutes. The lady asked me not to complained about her, and I am not, she was very good. I am complaining about how management handled the situation from the guest experience. I was not able to relax, as the lady was adamant she wanted to finish off the treatment. I was afraid she was going pass out again. I suggested she visit her GP as soon as possible. I told her that it was my duty of care to inform her manager, and I did. He thanked me for helping the lady, which of course I was happy to do, anyone would do this. Though afterwards I was quite surprised and dismayed that I didn't get the treatment for free, or an upgrade on my room.

Stayed 2 nights in Apr 2025

8/10 Good

Michael

Sep 11, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The world's most expensive sauna!

Beautiful building and wonderfully friendly and efficient staff, but, for this kind of money, I would expect air conditioning in the rooms. I appreciate that the weather was unseasonably warm, but it was like an oven in my room and, although there was a little fan supplied, it really made no difference. I would imagine that adding air-conditioning would be difficult in such an old building, but to justify the price and the rating, I feel it is necessary and, if our summer's get hotter (as seems inevitable), this problem is going to be a regular occurrence.

Stayed 1 night in Sep 2023

4/10 Poor

Angus

Feb 15, 2025

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

Very poor VFM. Underwhelming experience.

Our high expectations for this place, following the widely reported £20m refurb in 2023, were dashed sadly. No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle. Annex room was small & unremarkable. Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward. Spa facilities were good. Bar service: inattentive but friendly. Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine. Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm. The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained. On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it. We spent £440 for this 1 night stay including dinner. Won't be back.

Stayed 1 night in Feb 2025

10/10 Excellent

steven

Aug 17, 2025

Stayed 1 night in Aug 2025

4/10 Poor

Billy

Jun 8, 2025

Liked: Staff & service

Disliked: Cleanliness

Stayed 1 night in Jun 2025

10/10 Excellent

Becky

May 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

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