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Malmaison Newcastle

Property class: 4

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Photo gallery for Malmaison Newcastle

A modern lounge with a high ceiling, green plants, and a mix of seating areas including sofas and armchairs. - Malmaison Newcastle (Newcastle-upon-Tyne)
A lobby with a modern design, featuring a central seating area with two sofas and a coffee table, flanked by tall columns. - Malmaison Newcastle (Newcastle-upon-Tyne)
A large, historic building with multiple floors, arched windows, and a prominent dome on the top. - Malmaison Newcastle (Newcastle-upon-Tyne)
A restaurant with a brick wall, large arched windows, and a chandelier. Tables are set with wine glasses and plates. - Malmaison Newcastle (Newcastle-upon-Tyne)
A bar with a sign reading "THIS MUST BE THE PLACE" and a variety of bottles on shelves. There are blue upholstered chairs and a bar counter. - Malmaison Newcastle (Newcastle-upon-Tyne)
Close to Quayside and St. James' Park, Malmaison Newcastle provides dry cleaning/laundry services, a bar, and a gym. Treat yourself to a hot stone massage, a manicure/pedicure, or a facial at the onsite spa. The on-site British cuisine restaurant, Chez Mal Brasserie, offers breakfast, lunch, and dinner. In addition to conference space, guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Twin Room

A hotel room with a large bed, a chair, a nightstand, a lamp, and a window with curtains.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a large bed, a headboard with a geometric pattern, two bedside lamps, a framed artwork above the bed, and a small table with a bottle and glasses.

Standard Double Room

9.2 out of 10
Wonderful
(82 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with a large bed, grey and red bedding, a red headboard, two wall-mounted lamps, a green accent wall, and a window with grey curtains.

Standard Twin Room

9.6 out of 10
Exceptional
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Bridge View Room

A hotel room with a bed, a window, a painting, and a nightstand.

Bridge View Room

9.4 out of 10
Exceptional
(24 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Bridge View Twin

A modern hotel room with a large bed, two bedside tables, a small sofa, a window with curtains, and a city view.

Bridge View Twin

7.6 out of 10
Good
(5 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Deluxe

A hotel room with a bed, a desk with a computer, a chair, a TV, and a large window with curtains.

Club Deluxe

9.6 out of 10
Exceptional
(19 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Double

A hotel room with two beds, a large window with curtains, a desk, and a cabinet with glass doors.

Standard Double Double

9.8 out of 10
Exceptional
(7 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Deluxe Bridge View

A hotel room with a bed, a sofa, two bedside lamps, and artwork on the walls.

Club Deluxe Bridge View

9.0 out of 10
Wonderful
(28 reviews)
  • River view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with a large bed, a sofa, a chair, and a small table.

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Suite

A modern living room with a sectional sofa, a round coffee table, and a vibrant floral mural on the wall.

Suite

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Signature Suite

A modern hotel room with a large bathtub, a cozy seating area, and a large window with curtains.

Signature Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room with Bridge View

A hotel room with a bed, two bedside tables, a chair, a window with curtains, and a painting on the wall.

Twin Room with Bridge View

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room with Bridge View

A hotel room with a bed, a view through a window, a painting on the wall, and a green chair.

Double Room with Bridge View

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Quayside, a neighborhood in Newcastle-upon-Tyne, Malmaison Newcastle is near a train station. Live Theatre Newcastle and Newcastle-upon-Tyne Theatre Royal are cultural highlights, and travelers looking to shop may want to visit Bigg Market and Northumberland Street. Newcastle-upon-Tyne Discovery Museum and Great North Museum-Hancock are also worth visiting. Visit our Newcastle-upon-Tyne travel guide
Map
104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX

What's nearby

  • A river with a modern bridge, a lit street lamp, and a building with a curved facade.
    Quayside
    2 min walk - 0.1 miles
  • A modern bridge with a distinctive arch over a river, reflecting the sunset sky.
    Gateshead Millennium Bridge
    3 min walk - 0.2 miles
  • A large indoor auditorium with tiered seating and a stage.
    The Glasshouse
    4 min walk - 0.3 miles
  • A bridge with a sign for Rugby World Cup 2015.
    Tyne Bridge
    6 min walk - 0.3 miles
  • A modern building with a circular design, surrounded by trees and a clear sky.
    Northumbria University
    7 min walk - 0.4 miles

Getting around

  • Manors Station
    9 min walk
  • Manors Station
    10 min walk
  • Newcastle Intl. Airport (NCL)
    17 min drive

Restaurants

  • Khai Khai
    6 min walk
  • Greggs
    4 min walk
  • The Bridge Tavern
    7 min walk
  • Pitcher & Piano Newcastle
    2 min walk
  • By the River Brew Co
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Self parking on site (GBP 10 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Bar

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,259 square feet of conference space

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Malmaison Newcastle pet-friendly?

Yes, Malmaison Newcastle allows dogs (limit 1 total). There's a fee of GBP 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 10 per night.

What time is check-in at Malmaison Newcastle?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Malmaison Newcastle?

Check-out is at 11:00 AM.

Where is Malmaison Newcastle located?

Located in Quayside, this spa hotel is within 1 mi (2 km) of Quayside and St. James' Park. Gateshead Millennium Bridge and Live Theatre Newcastle are also within 5 minutes. Manors Station is 10 minutes by foot and Central Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Malmaison Newcastle Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 705 out of 1011 reviews
Rating 8 - Good. 190 out of 1011 reviews
Rating 6 - Okay. 77 out of 1011 reviews
Rating 4 - Poor. 25 out of 1011 reviews
Rating 2 - Terrible. 14 out of 1011 reviews

Reviews

Verified review

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. Good beds, AC, spacious. Nice location near the river and restaurants.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique experience in a great location! Great food and staff.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Laura

Disliked: Amenities
Good location for the quay side and walking into the city centre. Bridge views were lovely
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good quirky hotel, nice spacious rooms and great breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got such a friendly and helpful welcome when we arrived, and the room with bridge view was fabulous. Highly recommended- so much so we booked in for a second night. Will definitely return when we are around the Newcastle area again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t slept as well in a very long time. This hotel was immaculate and luxurious.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and generally all round great from check in to check out
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception were . Food and service in the restaurant was fantastic
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart hotel in a great location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with comfortable beds amazing views
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with good Staff the location on the key side is lovely but it is a walk up to the city Centre or a Q3 bus which is not that frequent or walking to Manors Metro which is quite a distance and not a very pleasant walk
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned on the river, convenient location.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bars and restaurants along the Quayside.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay - good position in the city
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on Newcastle quayside, staff were friendly and welcoming, the room was large and comfortable and we had everything we needed. We'd definitely stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff great location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast and very friendly staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient check in, great room and breakfast outstanding.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, nicely refurbished room, very clean. All staff heand breakfast lovely
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hot breakfast .lovely room . Staff very pleasant
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing view and brilliant staff, breakfast was really good too.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking, superb staff, great stay
Stayed 2 nights in Jan 2026