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Malmaison Newcastle

4.0 star property
This stylish boutique hotel on Quayside balances relaxation with rejuvenation through its spa treatments and local cuisine experiences

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Photo gallery for Malmaison Newcastle

Cocktail bar - Malmaison Newcastle (Newcastle-upon-Tyne)
Cocktail bar - Malmaison Newcastle (Newcastle-upon-Tyne)
Lobby sitting area - Malmaison Newcastle (Newcastle-upon-Tyne)
Lobby - Malmaison Newcastle (Newcastle-upon-Tyne)
Exterior - Malmaison Newcastle (Newcastle-upon-Tyne)
Malmaison Newcastle offers a peaceful retreat with an on-site spa for massages and aromatherapy. Guests can keep fit at the gym or savor British cuisine at the Brasserie. Travelers love the helpful staff, excellent breakfast, and the hotel's convenient location.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room

9.2 out of 10
Wonderful
(79 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

9.4 out of 10
Exceptional
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Bridge View Room

Bridge View Room | View from room

Bridge View Room

9.4 out of 10
Exceptional
(20 reviews)
  • River view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Bridge View Twin

Bridge View Twin | View from room

Bridge View Twin

7.6 out of 10
Good
(5 reviews)
  • River view
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe

9.6 out of 10
Exceptional
(16 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Double

Standard Double Double | In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Double

9.8 out of 10
Exceptional
(7 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Deluxe Bridge View

Club Deluxe Bridge View | In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Bridge View

9.0 out of 10
Wonderful
(28 reviews)
  • River view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Suite

Suite | In-room safe, desk, blackout drapes, iron/ironing board

Suite

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Signature Suite

Signature Suite | In-room safe, desk, blackout drapes, iron/ironing board

Signature Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Quayside, a neighborhood in Newcastle-upon-Tyne, Malmaison Newcastle is near a train station. St. James' Park and Beamish Open Air Museum are notable landmarks, and if an activity is on the agenda, check out Quayside. Newcastle-upon-Tyne Discovery Museum and Great North Museum-Hancock are also worth visiting. Visit our Newcastle-upon-Tyne travel guide
Map
104 Quayside, Newcastle-upon-Tyne, England, NE1 3DX

What's nearby

  • Quayside
    Quayside
    2 min walk - 0.1 miles
  • Gateshead Millennium Bridge
    Gateshead Millennium Bridge
    3 min walk - 0.2 miles
  • The Glasshouse
    The Glasshouse
    4 min walk - 0.3 miles
  • BR6XW6 Northumbria university Newcastle upon Tyne
    Northumbria University
    7 min walk - 0.4 miles
  • St. James' Park
    St. James' Park
    17 min walk - 0.9 miles

Getting around

  • Manors Station
    9 min walk
  • Manors Station
    10 min walk
  • Newcastle Intl. Airport (NCL)
    17 min drive

Restaurants

  • The Glasshouse
    6 min walk
  • Khai Khai
    6 min walk
  • The Bridge Tavern
    7 min walk
  • Pitcher & Piano Newcastle
    2 min walk
  • Greggs
    4 min walk

About this property

Malmaison Newcastle

Upscale boutique hotel near Quayside
Located close to St. James' Park, Malmaison Newcastle provides dry cleaning/laundry services, a bar, and a gym. Indulge in aromatherapy, a hot stone massage, and a body treatment at the onsite spa. The on-site British cuisine restaurant, Chez Mal Brasserie, offers breakfast, lunch, and dinner. In addition to conference space, guests can connect to free in-room WiFi.
Additional perks include:
  • Full breakfast (surcharge), self parking (surcharge), and smoke-free premises
  • Tour/ticket assistance, luggage storage, and wedding services
  • An elevator, a banquet hall, and a 24-hour front desk
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 122 rooms offer comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Plasma TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Self parking on site (GBP 10 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Bar

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,259 square feet of conference space

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Malmaison Newcastle pet-friendly?

Yes, Malmaison Newcastle allows dogs (limit 1 total). There's a fee of GBP 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 10 per night.

What time is check-in at Malmaison Newcastle?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Malmaison Newcastle?

Check-out is at 11:00 AM.

Where is Malmaison Newcastle located?

Located in Quayside, this spa hotel is within 1 mi (2 km) of Quayside and St. James' Park. Gateshead Millennium Bridge and Live Theatre Newcastle are also within 5 minutes. Manors Station is 10 minutes by foot and Central Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Malmaison Newcastle Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 691 out of 1003 reviews
Rating 8 - Good. 191 out of 1003 reviews
Rating 6 - Okay. 78 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned on the river, convenient location.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hot breakfast .lovely room . Staff very pleasant
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, excellent breakfast, comfortable and spacious room. Could not fault it and Will return.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff great location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Breakfast and evening meal were both very good value.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the River Tyne, perfect for a stroll. Near lovely restaurants and bars.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great service check in lovely breakfast clean and spacious room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient check in, great room and breakfast outstanding.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast and very friendly staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Excellent location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking, superb staff, great stay
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing view and brilliant staff, breakfast was really good too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

SHIRLEY

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Clean, newly decorated and friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, in great quayside location with easy access to Newcastle City!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Lovley place to stay, all staff really friendly and hotel very well presented
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Nice big room and very nice breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities
Lovely big room, nice staff, great view of bridge
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities
The room was spotless and the staff were friendly and helpful. Great location. I would definitely stay again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and well stocked. It was spacious and the bed very large and comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
All of the staff members we encountered were really friendly and professional. Our room was clean and had everything that you could need. The bar and restaurant were also lovely.
Stayed 1 night in Feb 2026
Verified

8/10 Good

sharron

Liked: Cleanliness, amenities, property conditions & facilities
Immaculately clean and amazing staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities
Large spacious room, comfy beds, friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities
Room was clean, spacious and comfortable. Much better after the renovation. Staff helpful and friendly at check in/out. Great location. We will stay again
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HELEN

Liked: Cleanliness, amenities, property conditions & facilities
Excellent welcome by reception staff, super clean and comfortable room. Parking in the car park immediately opposite was really easy in allocated hotel spaces and only £6 for the night. Would highly recommend!
Stayed 1 night in Jan 2026