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Grey Street Hotel

3.5 star property
Travelers find moments of calm in the heart of the city with rejuvenating spa treatments and quiet coffee breaks for planning daily adventures

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Photo gallery for Grey Street Hotel

Full breakfast on weekends (GBP 15 per person) - Grey Street Hotel (Newcastle-upon-Tyne)
Lobby sitting area - Grey Street Hotel (Newcastle-upon-Tyne)
Couples treatment rooms, body treatments, hot stone massages - Grey Street Hotel (Newcastle-upon-Tyne)
Exterior - Grey Street Hotel (Newcastle-upon-Tyne)
Couples treatment rooms, body treatments, hot stone massages - Grey Street Hotel (Newcastle-upon-Tyne)
Grey Street Hotel blends comfort and convenience near Castle Keep. Enjoy spa massages, in-room WiFi, and tasty breakfast options. Attentive staff offers concierge services to enhance your city experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(67 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

8.8 out of 10
Excellent
(13 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.4 out of 10
Very good
(20 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

9.0 out of 10
Wonderful
(29 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Bathroom | Designer toiletries, hair dryer, towels, soap

Deluxe Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Newcastle City Center, a neighborhood in Newcastle-upon-Tyne, Grey Street Hotel is near a metro station. Castle Keep and Tyne Bridge are notable landmarks, and if an activity is on the agenda, check out Quayside. Check out an event or a game at St. James' Park, and consider making time for Tynemouth Aquarium, a top attraction not to be missed. Guests love the hotel's central location. Visit our Newcastle-upon-Tyne travel guide
Map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE

What's nearby

  • Newcastle-upon-Tyne Theatre Royal
    Newcastle-upon-Tyne Theatre Royal
    3 min walk - 0.2 miles
  • Castle Keep
    Castle Keep
    3 min walk - 0.2 miles
  • BR6XW6 Northumbria university Newcastle upon Tyne
    Northumbria University
    6 min walk - 0.4 miles
  • Chinatown
    Chinatown
    7 min walk - 0.4 miles
  • St. James' Park
    St. James' Park
    9 min walk - 0.5 miles

Getting around

  • Monument Station
    5 min walk
  • Newcastle Central Station
    6 min walk
  • Newcastle Intl. Airport (NCL)
    14 min drive

Restaurants

  • Old George Inn
    3 min walk
  • Alvinos Bar
    3 min walk
  • Fitzgeralds
    1 min walk
  • Pizza Punks
    1 min walk
  • Zizzi
    3 min walk

About this property

Grey Street Hotel

Hotel near Castle Keep
Located close to Tyne Bridge and Chinatown, Grey Street Hotel provides a terrace, dry cleaning/laundry services, and a bar. Treat yourself to a massage, reflexology, or a body wrap at the onsite spa. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), massage treatment rooms, and concierge services
  • Luggage storage, smoke-free premises, and a banquet hall
  • A front-desk safe and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, central location, and helpful staff
Room features
All guestrooms are individually decorated, and feature comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with designer toiletries and hair dryers
  • Electric kettles, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

Is Grey Street Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Grey Street Hotel doesn't offer parking.

What time is check-in at Grey Street Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grey Street Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Grey Street Hotel located?

Located in Newcastle City Center, this spa hotel is within a 10-minute walk of Castle Keep, Tyne Bridge, and Chinatown. Quayside and St. James' Park are also within 15 minutes. Monument Station is only a 5-minute walk and Central Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grey Street Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 644 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room and excellent breakfast
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in brilliant location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mandy

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and lovely room- really good hotel.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideally situated for what we needed. The hotel staff were extremely friendly. The breakfast was a particular highlight
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
Everything and the breakfast is excellent as always Thankyou!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Excellent size room which was very clean and fabulous location for our stay in Newcastle
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service
Cose to city centre,but above all,staff were excellent.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Wonderful location, upgraded to a suite and lovely breakfast.
Stayed 1 night in Jan 2026
Verified

8/10 Good

kev

Liked: Cleanliness, staff & service
The location perfect
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marcus

Excellent stay lovely staff and prime location highly recommended 👌
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
Room was small but clean and well equipped reception staff were very helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hamish

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff in reception and breakfast room Clean, spacious room , super bathroom with seperate bath and shower Extra large comfy bed and huge tv Breakfast was very tasy and cooked to order
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful wee spot. Lovely staff and breakfast was delicious. Well located for everything. Wouldnt hesitate to recommend.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
The staff were fab couldn’t do enough for us left early on the Saturday and the kitchen staff made us a continental breakfast for the train very nice of them would definitely recommend your hotel
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Large attractive rooms with character, friendly staff and great location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff excellent and fab freshly cooked breakfast
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As stated above, Breakfast was excellent allround.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean place to stay
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. Ticks all the boxes. Nice friendly staff , clean rooms and great central location. Will use again . 🙏
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Staff were lovely, room very clean with comfortable bed and pillows. Great location.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Kieron

Liked: Staff & service
Good central location on Grey st. Reasonably price and polite staff. However needs updating . Beds not very comfortable and rooms quite dark. Book in advance to get good offers.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing breakfast was beautiful we got a late check out which was perfect can’t wait to come back
Stayed 1 night in Dec 2025
Verified

8/10 Good

Geraldine

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Great location, lots of little staircases but nice rooms
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jaron

Liked: Cleanliness, staff & service, amenities
Staff were very polite and helpful.Room was great size very clean and had everything I need. Great location.
Stayed 1 night in Jan 2026