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Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western

Property class: 2.5

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Photo gallery for Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western

Daily to-go breakfast for a fee - Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western (Gateshead)
A hotel room with a wooden desk, a Samsung TV, a coffee maker, two mugs, a tray with a magazine holder, and a glass of water. - Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western (Gateshead)
Desk, WiFi (free), bed sheets - Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western (Gateshead)
Exterior - Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western (Gateshead)
A hotel room with a bed, a desk with a computer, a chair, a small table with a plant, and a window with curtains. - Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western (Gateshead)
Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western provides laundry facilities and more. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

A tray with a kettle, mugs, glasses, a remote control, and a card on a wooden counter.

Standard Room, 1 Double Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

A hotel room with two beds, a desk with a computer, a TV, and a window with curtains.

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a computer, a chair, and a window with curtains.

Deluxe Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk with a computer, a TV, and a window with curtains.

Deluxe Room, 2 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for 1 Double Bed Non-Smoking Deluxe Room

Desk, WiFi (free), bed sheets

1 Double Bed Non-Smoking Deluxe Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE NON SMOKING

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Gateshead, Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western is in the city center. Metrocentre and Chinatown are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore North Pennines and Leazes Park. Looking to enjoy an event or a game while in town? See what's happening at St. James' Park or Gateshead International Stadium. Visit our Gateshead travel guide
Map
Lobley Hill Road, Gateshead, England, NE11 9NA

What's nearby

  • A stadium with a modern design, surrounded by greenery and urban infrastructure.
    St. James' Park
    8 min drive - 3.3 miles
  • A river with a modern bridge, a lit street lamp, and a building with a curved facade.
    Quayside
    9 min drive - 3.2 miles
  • Dunston Leisure Centre
    5 min drive - 1.5 miles
  • Saltwell Park
    6 min drive - 1.9 miles
  • Saltwell Park Dog Walking Area
    8 min drive - 1.7 miles

Getting around

  • St James Station
    6 min drive
  • Dunston Station
    7 min drive
  • Newcastle Intl. Airport (NCL)
    21 min drive

Restaurants

  • Savour Bakery Cafe & Patisserie - Bensham
    5 min drive
  • Zanapoli
    4 min drive
  • Stairwayz Cafe
    4 min drive
  • Greggs
    4 min drive
  • Costa Coffee
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 9:00 AM for a fee: GBP 7 for adults and GBP 4 for children

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Fan
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 4 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Frequently asked questions

Is Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western?

Check-out is at 10:00 AM.

Where is Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western located?

Located in Team Valley, this hotel is within 3 mi (5 km) of Saltwell Park Dog Walking Area, Newcastle-upon-Tyne Discovery Museum, and The Glasshouse. Genting Casino Newcastle and Utilita Arena Newcastle are also within 3 mi (5 km). Dunston Station is 23 minutes by foot.

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Reviews

Embassy Hotel, Newcastle-Gateshead, Team Valley, Sure Hotel Collection by Best Western Reviews

8.2

Very Good

8.6

Cleanliness

7.8

Amenities

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 34 out of 85 reviews
Rating 8 - Good. 30 out of 85 reviews
Rating 6 - Okay. 14 out of 85 reviews
Rating 4 - Poor. 5 out of 85 reviews
Rating 2 - Terrible. 2 out of 85 reviews

Reviews

Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!! Staff were friendly and welcoming, and the hotel was clean, great location and great value for money
Stayed 1 night in May 2026
Verified review

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, plenty of free parking, bedroom clean and bed comfortable with good pillows, stayed three nights and no noise at night in the hotel.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Room was clean, shower was fantastic and breakfast was good.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Basic hotel, but clean room and comfortable bed. Staff really friendly and helpful. Stay included breakfast, but limited really to takeaway style bags in which to take your choices to your room, or sit at small tables in reception. Would probably give it a miss if staying again. Location is in the middle of large industrial estate, so whilst its cheap, and ok just to put your head down for a night or two, it is limited in what it can offer to tourists.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room, staff were good
Stayed 1 night in Nov 2025
Verified review

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very well kept hotel ,staff very helpful and polite ,parking facilities good. Would definitely stay here again
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

CATHERINE ANA

Liked: Cleanliness, amenities, property conditions & facilities
Had such an Exelent time at this hotel Breakfast was amazing there was a pool gym sauna steam room everything you need at your fingertips so I’m coming back near end off febuary staff were just amazing came with family coming back with Family so nice people come to this hotel so looking forward to coming back
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Basic take away breakfast but was ok . The staff Adam and Amanda were lovely and nothing too much trouble .
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
The shower was good, but the bathroom was shabby and in need of some TLC The bed was comfy and clean.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice surprise

Great to see a hotel refurbished, ideal location. Great staff.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night's sleep

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Pragati Kumar

Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Amardeep

Liked: Cleanliness, property conditions & facilities
Stayed for 2 nights. Room was not made or cleaned. Had to exchange towels myself. Arranged breakfast for 9am next morning but then when I came down it was made for 8am and my wife couldn't eat hers due to meat being put in the sandwich despite it being specified that only egg should be there. Address is wrong since entrance is a different road and hard to find. Also no contact phone number for the hotel. Despite these faults the place is nice and clean and the staff are wonderful.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay here. Fairly basic, but ideal to use as a base to sleep as you explore other things. The hotel was clean, as were the rooms. We were very pleased to note how quiet the rooms were, enabling a good noghts sleep. The beds were clean and comfortable, and the bathroom was more than adequate with a good hot shower. The staff were very helpful and friendly. Breakfast included was more of a takeaway , and would certainly be an acquired taste! But overall, very good for that level of accommodation, and would certainly stay again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sarah-Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

kerry susan

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay all staff extremely helpful and so welcoming would definitely stay in this hotel again Thank you for making my stay comfortable:)
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

chloe

Room was nice and clean but to hot. Got a noise complaint at 10pm on a Saturday night is ridiculous. Abit ware and tear in the bathroom but clean. Beds were nice and comfortable. Nice selection of hot drinks.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Phoebe

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was good condition the heating didn't work, breakfast was included but it took over a hour to get a sausage cob and there wasn't much else
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Samantha

Liked: Staff & service

Embassy Newcastle – Sure Hotel Collection by Best

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Suwayne

Disliked: Staff & service, amenities
The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Inosh De

Disliked: Cleanliness, staff & service, property conditions & facilities
Lets say I wouldn't stay there again.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveler

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though
Stayed 1 night in Aug 2025
Verified review

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear steps in room above. Loud sounds along corridor but it did seettle down
Stayed 1 night in Aug 2025