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Citysteps Hotels Newcastle West

2.0 star property

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Free WiFi, bed sheets - Citysteps Hotels Newcastle West (Newcastle-upon-Tyne)
A hallway with framed pictures on the walls, a door, and a window with a brick wall and graffiti. - Citysteps Hotels Newcastle West (Newcastle-upon-Tyne)
Reception - Citysteps Hotels Newcastle West (Newcastle-upon-Tyne)
Reception hall - Citysteps Hotels Newcastle West (Newcastle-upon-Tyne)
Reception - Citysteps Hotels Newcastle West (Newcastle-upon-Tyne)
Located close to St. James' Park, Citysteps Hotels Newcastle West has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Free WiFi, bed sheets

Standard Double Room

8.4 out of 10
Very good
(7 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room-Shared

Free WiFi, bed sheets

Standard Double Room-Shared

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Studio

Free WiFi, bed sheets

Standard Double Studio

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Quad Room

Free WiFi, bed sheets

Standard Quad Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Quad Room-Shared

Free WiFi, bed sheets

Standard Quad Room-Shared

  • 11 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Single Room-Shared

A modern bedroom with a large bed, a bedside table, and a window.

Standard Single Room-Shared

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Triple Room

Free WiFi, bed sheets

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room-Shared

Free WiFi, bed sheets

Standard Twin Room-Shared

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard family of 5 room

Free WiFi, bed sheets

Standard family of 5 room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds
  • Free WiFi

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About the neighborhood

Located in Elswick, a neighborhood in Newcastle-upon-Tyne, Citysteps Hotels Newcastle West is near a train station. St. James' Park and Beamish Open Air Museum are notable landmarks, and if an activity is on the agenda, check out Quayside. Newcastle-upon-Tyne Discovery Museum and Great North Museum-Hancock are also worth visiting. Visit our Newcastle-upon-Tyne travel guide
Map
157 Elswick Rd, Newcastle-upon-Tyne, England, NE4 6SQ

What's nearby

  • A traditional Chinese gate with colorful decorations and a lion statue at its base.
    Chinatown
    17 min walk - 0.9 miles
  • A river with ducks, a swan, and a large building with chimneys in the background.
    Leazes Park
    19 min walk - 1.0 mile
  • A stadium with a modern design, surrounded by greenery and urban infrastructure.
    St. James' Park
    19 min walk - 1.0 mile
  • A bridge with a rainbow-colored arch at night.
    University of Newcastle-upon-Tyne
    5 min drive - 1.4 miles
  • Utilita Arena Newcastle
    19 min walk - 1.1 miles

Getting around

  • St James Station
    3 min drive
  • Manors Station
    5 min drive
  • Newcastle Intl. Airport (NCL)
    18 min drive

Restaurants

  • Persian Bite
    11 min walk
  • Afghan Grill House
    12 min walk
  • Greggs
    13 min walk
  • The Metropolitan Bar
    8 min walk
  • Fattoush
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Citysteps Hotels Newcastle West pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Citysteps Hotels Newcastle West?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Citysteps Hotels Newcastle West?

Check-out is at 11:00 AM.

Where is Citysteps Hotels Newcastle West located?

Located in Elswick, this hotel is within 1 mi (2 km) of Newcastle-upon-Tyne Discovery Museum and St. James' Park. Chinatown and O2 Academy Newcastle are also within 1 mi (2 km). St James Station is 20 minutes by foot and Central Station is 23 minutes.

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Reviews

Citysteps Hotels Newcastle West Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Amenities

9.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 37 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 4 out of 70 reviews
Rating 4 - Poor. 3 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

Reviews

Verified

8/10 Good

Dan

Liked: Staff & service, amenities
Staff were great and helpful. You get what you pay for basically. Rooms smell of smoke slightly
Stayed 1 night in Jun 2026
Verified

8/10 Good

Danni

Liked: Cleanliness, staff & service, amenities
For the price this hotel was fantastic. Clean, with fresh towels, shampoo, body wash and coffee tea facilities in reception to use for free. Staff were very helpful and friendly. Location was around £6-10 in an Uber to main nightlife. We would stay here again for the price.
Reception area.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised for the price we payed. Staff were friendly and helpful. Nothing was to much trouble. Rooms clean and spacious. Although no tea and coffee facilities in the room. These were available in the reception area at no extra cost. I was able to park at the back of the hotel but parking is limited. Will definitely stay here again and recommend Cost of an uber was approx £6 to Newcastle town centre.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but basic. Ideal for us and felt really safe
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Clean very close to many shops 12mins walk to town Centre. Regular bus services and very cheap Cab prices. Staff were very welcoming amd available onsite. Convenient shop onsite
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
This is an affordable hotel for a family short stay, clean, appears to be recently refurbished, located in a muslim neighbourhood near a mosque not far from the city centre. Friendly staff. It doesn't have a parking place but they gave us a spot to leave our car overnight. It is good in general if you are looking for a cheap family room for a night or two.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
Room spotless, staff friendpy and efficient
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Olusegun

Liked: Cleanliness, amenities, property conditions & facilities
Room spotlessly clean. Staffs very professional and friendly
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Bit out of the way but the room was very comfortable
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Shadrach E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and good amenities
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good shops nearby
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Room very clean. Beds are 10/10. Pillows great. Spacious. Staff friendly and helpful. Nice little shop downstairs with very reasonable prices, don’t over charge. 2nd time I’ve stayed here in 3 months. Thanks again for a brilliant stay.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Room clean easy access to centre for local transport.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time, got upgraded and the rooms were lush very clean and big. Would definitely stay again, thank you!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really fresh, clean room at fantastic value. Friendly staff. Just over a mile walk out of city centre - not the nicest area, but overall value is tremendous. Room was very clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff were lovley so helpful and very acomodating
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, not too far from city center. Clean. Quiet. Friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
For the price absolutely amazing. Me and wife had a concert at utiliia arena and needed somewhere to stay. The city steps may look rundown but for the price it was completely worth it. The room was clean for £40 the price for both of us we had no complaints.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Plugs were not in a convenient place which meant the lamps on the bedside tables weren't actually plugged into anything and we had to charge our phones across the room. In terms of price it was very reasonable and the facilities were kept very clean.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Olivier

Liked: Cleanliness, staff & service
Very clean. Could use a bit more storage (hooks and shelves), especially in the bathroom.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Recommended if you want somewhere to stay for the night. Clean. Friendly staff. 25 min walk from main city centre/arena’s ect. Quiet area. Only bad thing for me was a room for 4 people and there was just 1 plug socket. 4 of us having to take turns to charge phone. Need more , not really ideal in 2025…
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Immanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to Stay.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Aleshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff. 20 minute walk to downtown Newcastle but was nice to be away from the traffic. Would stay again
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff lovely place / property
Stayed 1 night in May 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and very nice apartments
Stayed 2 nights in Apr 2026