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Borough Arms Hotel

3.0 star property
Travelers find exceptional value and personable service at this inviting hotel where they can enjoy breakfast or unwind with drinks in a welcoming atmosphere.

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Photo gallery for Borough Arms Hotel

A couple kissing in front of a building with a sign that reads "Borough Arms Hotel." - Borough Arms Hotel (Newcastle-Under-Lyme)
A bedroom with a bed, two armchairs, a desk, a television, and a large mirror. - Borough Arms Hotel (Newcastle-Under-Lyme)
A banquet hall with round tables, white tablecloths, and chairs with gold sashes. - Borough Arms Hotel (Newcastle-Under-Lyme)
A restaurant with multiple tables set for dining, featuring white tablecloths and red napkins. - Borough Arms Hotel (Newcastle-Under-Lyme)
A bar counter with a Guinness beer tap, a Jack Daniel's bottle, and a sign for the bar. - Borough Arms Hotel (Newcastle-Under-Lyme)
Borough Arms Hotel, in the city center, greets guests with genuine hospitality. Enjoy practical amenities like dry cleaning/laundry, an on-site restaurant, and free in-room WiFi. Relax at the bar in the evening or host special events in the banquet hall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Double Room, Ensuite

A hotel room with a bed, a nightstand, a lamp, and a red carpet.

Standard Double Room, Ensuite

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, Ensuite

A hotel room with two beds, a wooden headboard, bedside lamps, a red carpet, a wooden table, and a coat rack with hangers.

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Single Room, Ensuite

A hotel room with a bed, a nightstand, a lamp, and a red carpet.

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite

A bedroom with a bed, two armchairs, a desk, a television, and a large mirror.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Quadruple Room

A hotel room with a bed, a chair, a nightstand, a lamp, and a window with curtains.

Standard Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite

A bedroom with a large bed, a nightstand, a wall-mounted lamp, a radiator, and a painting on the wall.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A neatly made bed with a brown headboard and footboard, flanked by two bedside tables with lamps. A decorative wall piece is visible above the bed.

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Quadruple Room

A hotel room with two beds, a bedside table, a nightstand, a lamp, and a framed picture on the wall.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Newcastle-Under-Lyme, Borough Arms Hotel is near a train station. New Vic Theatre and The Potteries Museum and Art Gallery are cultural highlights, and some of the area's popular attractions include Waterworld and Trentham Monkey Forest. Check out an event or a game at bet365 Stadium, and consider making time for Alton Towers, a top attraction not to be missed. Visit our Newcastle-Under-Lyme travel guide
Map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX

What's nearby

  • A tranquil lake with a wooden fence and warning signs.
    Apedale Community Country Park
    3 min drive - 1.5 miles
  • A formal garden with a gravel pathway, ornate columns, and classical architecture.
    Trentham Gardens
    12 min drive - 5.2 miles
  • A roller coaster with multiple cars in motion against a clear blue sky.
    Alton Towers
    44 min drive - 20.6 miles
  • New Vic Theatre
    3 min drive - 1.3 miles
  • Waterworld
    8 min drive - 2.7 miles

Getting around

  • Longport Station
    5 min drive
  • Manchester Airport (MAN)
    37 min drive

Restaurants

  • The Wulstan
    19 min walk
  • The Shed Cafe Bar
    3 min drive
  • The Arnold Machin (Wetherspoon)
    2 min drive
  • Mellard's Bar
  • Milehouse Fish Bar
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1783
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 9.50 for adults and GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Frequently asked questions

Is Borough Arms Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Borough Arms Hotel?

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Borough Arms Hotel?

Check-out is at 11:00 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Borough Arms Hotel located?

Situated in Newcastle-Under-Lyme, this hotel is within 3 mi (5 km) of New Vic Theatre, Royal Stoke University Hospital, and Waterworld. The Potteries Museum and Art Gallery and Regent Theatre are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Borough Arms Hotel Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

8.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 91 out of 311 reviews
Rating 8 - Good. 108 out of 311 reviews
Rating 6 - Okay. 72 out of 311 reviews
Rating 4 - Poor. 29 out of 311 reviews
Rating 2 - Terrible. 11 out of 311 reviews

Reviews

Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Although the hotel would benefit from some updating it was really clean and the staff were very friendly and helpful. We had breakfast and an evening meal plus bar drinks and it was extremely good value for money. The meals were all home cooked and delicious.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Wendy

Liked: Staff & service
Good parking. Convenient for town centre. Good breakfast. Lovely lady at breakfast.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gillian

Good parking ,excellent service by the manager
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, amenities
The room was very clean and comfort. Staff were very helpful.we had a lovely stay.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room easy check in
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

saskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night stop Comfortable bed Lovely breakfast
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful on arrival and each time we asked a question.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Graham

Disliked: Property conditions & facilities
Room was basic, but for the price it was adequate! Everything worked and the bed was reasonably comfy.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in Newcastle

Really friendly staff. Rooms clean throughout
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, happy to have stayed, all staff were fantastic
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms seriously need some TLC. Clean enough, but in my room, radiator valve just spins, bathroom light did not work, towel rail did not heat, bathroom door difficult to open, no shower gel or shampoo, car park lights shining through thin curtains. Chef/s excellent - great evening meal served by great staff. Breakfast was superbly cooked, but the quality of the ingredients were not great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and I enjoyed my one night stay there. It was at a convenient location and close to local shops. Would definitely recommend
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Staff great. Rooms basic but clean. Good breakfast.
Stayed 1 night in May 2025
Verified review

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Bill

Liked: Staff & service, property conditions & facilities
Noisy room next to main road. Good breakfast. Pleasant staff. Handy car park.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Ozohu Asmau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and polite The receptionists were exceptionally helpful, warm and nice people Kitchen/restaurant service was good
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

Ian

Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly. Food was delicious and breakfast really great.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Gail

Liked: Cleanliness, property conditions & facilities
Room was freezing when we arrived, we had to contact the reception to fix the radiator and the phone in the room didn’t work but the beds were comfy and the staff were lovely.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again!

Second time here, friendly helpful staff..
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

matthew

Liked: Cleanliness, staff & service
Only stayed the one night having stayed in Newcastle before it is in the good location however the hotel itself is quite dated now and probably need of a refurb the car park is very small for the size of the hotel. Staff are very attentive and friendly.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

gareth

Liked: Cleanliness, staff & service
Room was good. Radiators worked very well! No shower gel or shampoo provided - it's a budget hotel so that's ok.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again, all good

My 2nd or 3rd stay, and happy to stay again, good value, great helpful staff.. No complaints at all 👍☺️
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient for town centre.
Stayed 1 night in May 2024