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Mercure Charlestown

4.0 star property
Hotel in Newcastle with a coffee shop and an outdoor pool

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Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes
Exterior
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Privilege, Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Premium bedding
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 18 min walk - 1.0 mile
  • Westfield Kotara - 3 min drive - 1.2 miles
  • Blackbutt Reserve - 6 min drive - 2.6 miles
  • John Hunter Hospital - 8 min drive - 4.3 miles
  • Merewether Beach - 10 min drive - 4.0 miles

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Hotel near Lake Macquarie
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Mercure Charlestown. The on-site Modern European cuisine restaurant, Madison Kitchen + Bar, offers breakfast, brunch, lunch, dinner, and ocean views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a TV in the lobby
  • Smoke-free premises, 1 meeting room, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch HDTVs with premium channels
  • Refrigerators, cribs/infant beds, and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per night
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown have a pool?

Yes, this property has an outdoor pool.

Is Mercure Charlestown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Charlestown?

Self parking is free at this property.

What time is check-in at Mercure Charlestown?

Check-in start time: 2 PM; Check-in end time: 9 PM.

What time is check-out at Mercure Charlestown?

Check-out is at 10 AM.

Does Mercure Charlestown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AUD 95 per vehicle applies.

Where is Mercure Charlestown located?

Located in Adamstown Heights, this hotel is within 1 mi (2 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 mi (3 km).

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Mercure Charlestown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 366 out of 1000 reviews
Rating 8 - Good. 410 out of 1000 reviews
Rating 6 - Okay. 144 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Stayed 1 night in Jan 2025

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very lovely and warm. Free parking
Stayed 2 nights in Jan 2025

8/10 Good

Jitendra

Liked: Cleanliness, staff & service, amenities
Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.
Stayed 1 night in Dec 2024

8/10 Good

Georgina

Liked: Cleanliness, staff & service
The restaurant food was very good. Nice area to eat in.
Stayed 1 night in Nov 2024

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024

10/10 Excellent

Diorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasurable stay

A pleasure to stay at
Stayed 1 night in Sep 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did. Thank to the cleaners & all the staff.
Stayed 4 nights in Jan 2025

6/10 Okay

Erin

Liked: Cleanliness, staff & service
The rooms were a little outdated and rundown, but comfortable enough for sleeping.
Stayed 1 night in Dec 2024

4/10 Poor

Cristina Garduno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Stayed 2 nights in Jan 2025

2/10 Terrible

Prabin

Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that we could complain about. The staff were so friendly and helpful. The restaurant meal was exquisited. Have a dessert! Room was very clean, and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff.Clean & comfortablecroom. Delicious meals in the onsite restaurant. Top notch in this regard. Lovely pool, however, it's in need of attention- tiles missing, looked unloved. Rubbish in bushes. Bin overflowing.
Stayed 1 night in Jan 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities
Overall is good except the outdoor swimming pool may need more cleaning
Stayed 1 night in Dec 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable stay
Stayed 1 night in Jun 2024

8/10 Good

Verity

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and roomy. Arrived late wasn’t a problem.
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good especially the breakfast, staff friendly, a convenient bus stop near-by.
Stayed 5 nights in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Stayed 3 nights in Nov 2023

8/10 Good

Kara

Liked: Staff & service
The staff were absolutely lovely! Made the stay very enjoyable. Room was a little old and needed some up grades.
Stayed 1 night in Aug 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely night
Stayed 1 night in Aug 2024

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very friendly professional staff.
Stayed 1 night in Nov 2023

4/10 Poor

Albert

Disliked: Staff & service, property conditions & facilities
Air con. not functioning properly and dripping water.
Stayed 2 nights in Jan 2025