Ratings based on 1,910 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
Love are stay would definitely stay again
Comment from Hotel Management
Apr 16, 2024 by Medina C. , Hotel Management
Thank you for the positive feedback, we truly appreciate it. We hope to see you again in the not-so-distant future.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by General Manager, Hotel Management
Dear Kristina, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Kindest Regards, Maegan Davis, General Manager
by A verified traveler from Somerset
Posted Apr 15, 2024 on Expedia
It’s old and the rooms still smell from the days when smoking was allowed. Also the restaurant was terribly understaffed.
Comment from Hotel Management
Apr 16, 2024 by General Manager, Hotel Management
Dear Carol, We appreciate your feedback regarding your recent stay. While we strive to provide comfortable accommodations and efficient service, we understand that your experience fell short of expectations. Please accept our apologies for any inconvenience caused. Your comments have been noted, and we will address them to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
For $180 a night this hotel leaves a lot to be desired. Parking is awful - packed lot, jammed main entrance with no traffic flow to drop off bags before having to park a half mile away. The grab & go snack kiosk was closed and only one restaurant was operating. The smell of chlorine smacks you in the face when you walk in the door and the noise from the pool carries up to the fourth floor. The staff was friendly and helpful but the layout & closed snack shack was a turn off. On a positive note there is a CVS vending machine with personal care items you made need and it was regular price for an items needed (no up charge!) Nice touch since there is not lobby store.
Comment from Hotel Management
Apr 14, 2024 by General Manager, Hotel Management
Dear Melissa, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable experience for our guests. While parking and amenities availability may vary, we are glad to read that our staff was friendly and helpful. Your observations about noise and layout will be considered for future improvements. We are pleased you found value in our vending machine. We hope you will consider staying with us again in the future for a better experience.Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 13, 2024 on Expedia
Very clean and staff was very pleasant
Comment from Hotel Management
Apr 14, 2024 by General Manager, Hotel Management
Dear Nathaniel, We are delighted that you had a great experience at DoubleTree by Hilton Newark Airport! Your appreciation of our cleanliness and our friendly staff means a lot to us. Thank you for sharing your positive feedback. We are committed to providing exceptional service, and we look forward to welcoming you back for another enjoyable stay.Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 13, 2024 on Expedia
I love this place
Comment from Hotel Management
Apr 13, 2024 by General Manager, Hotel Management
Dear Tiffany, We are very glad you had a great experience at our hotel. Your satisfaction is our greatest reward. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at DoubleTree by Hilton Newark Airport.Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 12, 2024 on Expedia
AMAZING AMAZING!!!
Comment from Hotel Management
Apr 12, 2024 by General Manager, Hotel Management
Dear Tiona, We're thrilled to see your fabulous review! Your satisfaction is important to us, and we are glad you enjoyed your stay at DoubleTree by Hilton Newark Airport. If you ever plan on returning to the area, we'd be thrilled to accommodate you again for another seamless experience/Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 12, 2024 on Expedia
Clean
Comment from Hotel Management
Apr 12, 2024 by General Manager, Hotel Management
Dear Andile, Thank you for taking the time to provide feedback about your stay at DoubleTree by Hilton Newark Airport. We are committed to delivering immaculate and relaxing accommodations for every guest, so we are thrilled to see that this was your experience. We loved having you as our guest, and we hope to welcome you back soon.Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 10, 2024 on Expedia
I love the site where it’s located. I love the hotel. I would prefer this hotel than any other hotel in the city. The representatives were awesome they were helpful they were kind they were patient and they were willing to help in anything that was needed concerning my stay I gave this hotel 100 thumbs up.
Comment from Hotel Management
Apr 11, 2024 by General Manager, Hotel Management
Dear Renee, We are delighted to read that you had such a wonderful experience at DoubleTree by Hilton Newark Airport. Our team takes great pride in providing top-notch service and ensuring our guests feel welcomed and cared for. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay.Kindest Regards, Maegan Davis, General Manager
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by General Manager, Hotel Management
Dear Vanessa, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Kindest Regards, Maegan Davis, General Manager