Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 14, 2024 on Expedia
Very nice and clean
Comment from Hotel Management
Apr 15, 2024 by Team West Orange, Hotel Management
Thank you for staying at The Courtyard by Mariott in West Orange. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
by A verified traveler
Posted Apr 12, 2024 on Expedia
Staff is very nice and they make sure you are comfortable.
Comment from Hotel Management
Apr 12, 2024 by Team West Orange, Hotel Management
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
by A verified traveler
Posted Apr 11, 2024 on Expedia
Comment from Hotel Management
Apr 12, 2024 by Team West Orange, Hotel Management
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
by A verified traveler
Posted Apr 11, 2024 on Expedia
Clean and serviceable.
Comment from Hotel Management
Apr 11, 2024 by Team West Orange, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted Apr 7, 2024 on Expedia
Free breakfast would have been nice
Comment from Hotel Management
Apr 11, 2024 by Team West Orange, Hotel Management
While we are happy to hear that overall your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
by A verified traveler
Posted Apr 5, 2024 on Expedia
Comment from Hotel Management
Apr 12, 2024 by Team West Orange, Hotel Management
Thanks for brightening our day! We look forward to being here for you on your next visit!
by A verified traveler
Posted Mar 31, 2024 on Expedia
Love the hotel and everything about it My room was extremely clean front desk staff was very professional
Comment from Hotel Management
Apr 1, 2024 by Team West Orange, Hotel Management
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
by A verified traveler
Posted Mar 25, 2024 on Expedia
Convenient if you need to run for groceries, coffee and be close to major highways. Property seems average, with some broken/loose light fixtures. Needs updating bathrooms/carpeting (smelled a bit damp). Not much to complain if on an overnight trip, solo/business. Trouble if you are put in a room next to parents with children. Bit noisy. Nothing spectacular. Went on a business conference on another Marriott property nearby (did not stay), Residence Inn (more expensive had I stayed there) it did not feel that much better either. Marriott is dropping the ball.
Comment from Hotel Management
Mar 25, 2024 by Mike, Hotel Management
Hello. thank you for staying with us and thank you for your feedback. We strive to the best we can with every guest. We do hope you stay with us gain in the future so that we can make it memorable. Thank you.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Apr 15, 2024 by Team West Orange, Hotel Management
Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted Mar 24, 2024 on Expedia
Not worth the money, no breakfast option, staff not the friendliest
Comment from Hotel Management
Mar 24, 2024 by Michael., Hotel Management
I do apologize that your stay was not the greatest. We do offer a paid breakfast at our Bistro. And again, I do apologize for the staff. It is not customary for this to occur.