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Virgin Hotels New York City

5.0 star property
An urban sanctuary near Madison Square Garden where travelers discover delicious dining, rejuvenating spa treatments, and spectacular New York City panoramas

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Photo gallery for Virgin Hotels New York City

55-inch Smart TV with digital channels, TV, Netflix - Virgin Hotels New York City (New York)
Creator video - submitted by Виктор's Travel Shop
Minibar, in-room safe, desk, laptop workspace - Virgin Hotels New York City (New York)
Terrace/patio - Virgin Hotels New York City (New York)
55-inch Smart TV with digital channels, TV, Netflix - Virgin Hotels New York City (New York)
Virgin Hotels New York City in Manhattan offers a lively retreat with two restaurants, a seasonal outdoor pool, and a 24-hour fitness center. The Exhale Spa provides deep-tissue massage and aromatherapy for travelers seeking refreshment after exploring the city.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

9.0 out of 10
Wonderful
(30 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Shower, rainfall showerhead, designer toiletries, hair dryer

Grand Suite, 1 King Bed (Grand Chamber King Suite)

7.8 out of 10
Good
(6 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, City View (Sky Chamber City View)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Sky Chamber City View)

8.8 out of 10
Excellent
(45 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds (Richard's Flat King Suite)

  • City view
  • 260 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

Penthouse, Multiple Beds (Penthouse King Suite)

  • City view
  • 156 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Chamber King ADA)

9.4 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Chamber King)

9.0 out of 10
Wonderful
(197 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • City view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Sky Chamber King Empire View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Sky Chamber King Empire View)

9.0 out of 10
Wonderful
(74 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

8.0 out of 10
Very good
(1 review)
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Manhattan, Virgin Hotels New York City is in a walkable area in New York with great shopping. Times Square and Rockefeller Center are notable landmarks, and some of the area's activities can be experienced at Manhattan Cruise Terminal and Cape Liberty Cruise Port. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden. Guests love the hotel's central location. Visit our New York travel guide
Map
1227 Broadway, New York, NY, 10001

What's nearby

  • 5th Avenue
    5th Avenue
    3 min walk - 0.2 miles
  • Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day
    Empire State Building
    5 min walk - 0.3 miles
  • view from top on Madison Square Garden and Empire State Building
    Madison Square Garden
    8 min walk - 0.5 miles
  • Times Square
    Times Square
    14 min walk - 0.8 miles
  • Grand Central Terminal
    Grand Central Terminal
    16 min walk - 0.9 miles

Getting around

  • 28 St. Station (Broadway)
    2 min walk
  • New York W 32nd St. Station
    3 min walk
  • LaGuardia Airport (LGA)
    33 min drive

Restaurants

  • Nana’s Green Tea
    2 min walk
  • Gregorys Coffee
    2 min walk
  • Milk Bar NYC Flagship
    1 min walk
  • Skirt Steak
    2 min walk
  • Ace Hotel Lobby Bar
    1 min walk

About this property

Virgin Hotels New York City

Luxury hotel near Empire State Building
Located close to Madison Square Garden and Times Square, Virgin Hotels New York City provides a coffee shop/cafe, dry cleaning/laundry services, and 3 bars. Treat yourself to a facial, a body scrub, or a sports massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and American cuisine. In addition to a 24-hour gym and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool
  • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A banquet hall, smoke-free premises, and 8 meeting rooms
  • Coworking spaces, massage treatment rooms, and concierge services
  • Guest reviews give top marks for the dining options, pool, and central location
Room features
All 463 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean, spacious rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch Smart TVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, separate sitting areas, and premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elcielo
  • Everdene
  • The Riff Raff Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We have included all charges provided to us by the property.

This property's listed general deposit for incidentals is refundable via credit card after check-out.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Frequently asked questions

Does Virgin Hotels New York City have a pool?

Yes, this property has a seasonal outdoor pool.

Is Virgin Hotels New York City pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 109 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 75 per day.

What time is check-in at Virgin Hotels New York City?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Virgin Hotels New York City?

Check-out is at noon.

Where is Virgin Hotels New York City located?

Located in Manhattan, this luxury hotel is within a 10-minute walk of Empire State Building and Madison Square Garden. Times Square and Grand Central Terminal are also within 1 mi (2 km). 28 St. Station (Broadway) is only a 2-minute walk and 34 St. Station (Herald Square) is 5 minutes.

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Reviews

Virgin Hotels New York City Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

8.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 2241 out of 3355 reviews
Rating 8 - Good. 529 out of 3355 reviews
Rating 6 - Okay. 285 out of 3355 reviews
Rating 4 - Poor. 159 out of 3355 reviews
Rating 2 - Terrible. 141 out of 3355 reviews

Reviews

Verified

10/10 Excellent

Kelly Collins

Amazing service and friendly staff. Such a nice location and the views from our rooms were stunning. I highly recommend this hotel.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sandra Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, amazing views, highly recommend
Stayed 4 nights in Dec 2025
Verified

8/10 Good

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and decent room in terms of size and furnishings. Clean and functional bathroom
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dajah

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great view, friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Rooms are spacious and well equipped. Staff was all great. Rooftop bar/lounge has an amazing view of the Empire State Building
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SHEILA

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean hotel with beautiful views!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay the spa was a treat perfect location
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

carlos

Liked: Cleanliness, amenities, property conditions & facilities
Great service from all the staff. Beautiful and clean hotel. El cielo restaurant is out of this world!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jacob

Amazing view and wonderful amenities in a perfect Midtown location. Definitely will stay here again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Great view, staff super friendly. The restaurant and bar great food. Great stores around and easy to get around.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

sara

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean. The staff very nice and helpful. Great location!!
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Shomari

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous view and great staff
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities
Clean room and staff was pleasant. Breakfast from the menu was excellent but the breakfast buffet was mid.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel with polite staff, in a great location with very clean rooms and great views from our room.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ava Rae

Wonderful stay, staff courteous, helpful, room and view just as promised in booking
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Liam

Liked: Cleanliness, property conditions & facilities
Room was spotless and the views were amazing! Beds were extremely comfortable also!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful, and the room was spacious with great city views. The location can not be beat.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Disliked: Amenities
Love this hotel. Clean rooms, modern, good price
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient, room is very comfortable and friendly staff
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
Amazing view, staff, and a good location.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Tajiria

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was beautiful. The view from the room was breathtaking. I would definitely stay here again.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

archit

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, good rooms. Avoid the breakfast.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Fresh, central, stunning views.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Jayden

Liked: Amenities
nice and clean
Stayed 1 night in Nov 2025