Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 27, 2024 on Expedia
The room looked like a renovation in progress that needed to be completed. Paint splatters on the wood flooring, and huge blank grey walls with no artwork. The bed didn't fit into its frame, and had no headboard. Also, ridiculously tiny pieces of furniture(literally 1 tiny desk that looks like it would fit a 6-year old, and one tiny bedside table. The other side of the bed was jammed up against the wall, so the person that slept on that side had to crawl over the bed to get to their side. A bare curtain rod with the rings still on it.
As for the bathroom, there was a dirty bathroom floor when we arrived that was never really cleaned during our three night stay, not even hair being vacuumed up. The shower didn't have a curtain or door, and the spray went halfway into the bathroom.
All the doors into the rooms were all beat up-- never wiped down or maintained.
And at checkout, there was a $120 plus charge on our room for a breakfast that we never ordered.
We cannot in any way recommend this hotel.
by A verified traveler
Posted Mar 25, 2024 on Expedia
The hotel environment was very inviting. The staff was friendly and supportive. All rooms were furnished with umbrellas which was great because it rained all day on Friday.
Comment from Hotel Management
Mar 25, 2024 by Tislam, Hotel Management
Hey Tracey,Thank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner
by A verified traveler
Posted Mar 23, 2024 on Expedia
Love
Comment from Hotel Management
Mar 24, 2024 by Mike Zultowski, Hotel Management
Hello Kevin,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We certainly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We very happy to hear you enjoyed your stay with us and hope you would consider us again should you ever find yourself needing a hotel in the Williamsburg area. If there was anything during your stay you noticed that you think we can improve upon, please feel free to let us know.Thank you,Michael Zultowski
by A verified traveler
Posted Mar 10, 2024 on Expedia
Comment from Hotel Management
Mar 12, 2024 by Tislam, Hotel Management
Hey John Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner
by A verified traveler
Posted Mar 8, 2024 on Expedia
Nice place but the rooms aren’t big inside small and cozy great neighborhood and restaurants near by
Comment from Hotel Management
Mar 9, 2024 by Jay Webbe, Hotel Manager of Arlo Williamsburg, Hotel Management
Greetings Jonathan,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our nice and cozy atmosphere, as well as the great neighborhood and nearby restaurants.While we're delighted to hear that you enjoyed the charm of our establishment and the surrounding area, we also understand that room size is an important aspect of your experience. We strive to provide a comfortable and welcoming environment for our guests, and we appreciate your feedback on the room size.Your comments are valuable to us, and we will take them into consideration as we continue to enhance and improve our accommodations. We hope that despite the room size, you had an overall pleasant stay and were able to enjoy the unique qualities our property and neighborhood have to offer.We appreciate your patronage and look forward to the possibility of welcoming you back in the future. If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us.Sincerely,Jay WebbeHotel Manager
by A verified traveler
Posted Mar 5, 2024 on Expedia
Not what it used to be.
Comment from Hotel Management
Mar 6, 2024 by Tislam, Hotel Management
Hey Alam,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff
by A verified traveler
Posted Mar 4, 2024 on Expedia
Overall, it was a nice experience. The biggest issue was that the blinds was malfunctioning meaning we couldn't use it because it kept getting stuck.
Comment from Hotel Management
Mar 5, 2024 by Tislam, Hotel Management
Hey Falang,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay.We apologize for the issues you encountered with the blinds in your room. Providing operable and efficient in-room items is a priority for us, and we regret that we fell short of your expectations on this occasion. Rest assured; we will address these concerns with our team to ensure that such instances are minimized in the future.On a positive note, to hear that you still ultimately enjoyed your stay is something we are extremely proud of. We are super excited to welcome you back and upon your return please reach out directly so we can make sure everything flows perfectly.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Arlo Williamsburg Staff
by A verified traveler
Posted Feb 23, 2024 on Expedia
Comment from Hotel Management
Mar 22, 2024 by Tis, Hotel Management
Dear Nesreen,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact the hotel directly if there is anything I can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner
by A verified traveler
Posted Feb 21, 2024 on Expedia
Wonderful hotel
Comment from Hotel Management
Feb 22, 2024 by Carlos FO Supervisor, Hotel Management
Hello CourtneyThanks for the review! We look forward to hosting you again in the future.
by A verified traveler
Posted Feb 17, 2024 on Expedia
Definitely a must!!!
Comment from Hotel Management
Feb 17, 2024 by Abhi - Director of Front office, Hotel Management
Thank you for your kind word, Ariel, we hope to welcome you back very soon.