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The Towers at Lotte New York Palace

5.0 star property
Travelers find a perfect Manhattan retreat at The Towers at Lotte New York Palace, where spa treatments rejuvenate and iconic landmarks wait just steps away

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Lobby lounge - The Towers at Lotte New York Palace (New York)
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Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds - The Towers at Lotte New York Palace (New York)
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds - The Towers at Lotte New York Palace (New York)
Courtyard - The Towers at Lotte New York Palace (New York)
The Towers at Lotte New York Palace in Manhattan offers a peaceful garden and an on-site restaurant for breakfast and lunch. Guests can enjoy coffee, shop, or book spa treatments without leaving this boutique hotel, balancing city access with genuine comfort.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Towers Executive Suite with King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Executive Suite with King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Towers Room with Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Towers Room with Two Queen Beds

10.0 out of 10
Exceptional
(16 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Towers Room with One King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Towers Room with One King Bed

7.6 out of 10
Good
(9 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Towers Corner Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Corner Suite

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Towers One Bedroom Suite with King Bed

42-inch plasma TV with cable channels, TV, video-game console

Towers One Bedroom Suite with King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 99 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Towers Skyview Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Skyview Suite

  • City view
  • 232 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Hastens Ultimate Sleep Suite

Hastens Ultimate Sleep Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Hastens Ultimate Sleep Suite

  • City view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Tower Royal Suite

Tower Royal Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Tower Royal Suite

  • City view
  • 334 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for The Champagne Suite

The Champagne Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console

The Champagne Suite

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Accessible Towers Executive Suite with King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Towers Executive Suite with King Bed

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Luxury Towers Room with Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Luxury Towers Room with Two Queen Beds

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Luxury Towers Room with One King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Luxury Towers Room with One King Bed

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Corner (Towers)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 156 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Towers Corner Suite with Pantry

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Corner Suite with Pantry

  • City view
  • 112 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Penthouse Suite

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for The Jewel Suite by Martin Katz

The Jewel Suite by Martin Katz | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

The Jewel Suite by Martin Katz

  • City view
  • 465 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Towers Skyview Two Bedroom Suite

View from room

Towers Skyview Two Bedroom Suite

  • City view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Towers Skyview Three Bedroom Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Skyview Three Bedroom Suite

  • City view
  • 325 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Towers Executive Studio Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Executive Studio Two Queen Beds

  • City view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Located in Manhattan, a neighborhood in New York, The Towers at Lotte New York Palace is in the entertainment district and near a metro station. Manhattan Cruise Terminal and American Dream are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit American Museum of Natural History and DreamWorks Water Park. Traveling with kids? Make time for Bronx Zoo, or check out an event or a game at Madison Square Garden. Visit our New York travel guide
Map
455 Madison Avenue, New York, NY, 10022

What's nearby

  • 5th Avenue featuring a city and street scenes
    5th Avenue
    1 min walk - 0.0 miles
  • St. Patrick\'s Cathedral
    St. Patrick's Cathedral
    2 min walk - 0.1 miles
  • Rockefeller Center
    Rockefeller Center
    5 min walk - 0.3 miles
  • Time exposure moving the zoom. #URBANJUNGLE
    Radio City Music Hall
    6 min walk - 0.4 miles
  • Times Square which includes a city, signage and a high rise building
    Times Square
    10 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station
    3 min walk
  • Grand Central - 42 St. Station
    9 min walk
  • LaGuardia Airport (LGA)
    34 min drive

Restaurants

  • Toasties E. 51st
    1 min walk
  • Mangia
    2 min walk
  • Inside Park at St Bart's
    2 min walk
  • Cha CHA Matcha
    1 min walk
  • Trouble's Trust
    1 min walk

About this property

The Towers at Lotte New York Palace

Luxury boutique hotel near 5th Avenue
A short walk from Grand Central Terminal and Rockefeller Center, The Towers at Lotte New York Palace provides shopping on site, a coffee shop/cafe, and a garden. Treat yourself to spa services, such as a manicure/pedicure, a massage, or a body scrub. The on-site restaurant, Pomme Palais, offers breakfast and lunch. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), a free area shuttle, and valet parking (surcharge)
  • ATM/banking services, newspapers in the lobby, and concierge services
  • Wedding services, an elevator, and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 176 rooms boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Designer toiletries and hair dryers
  • 42-inch plasma TVs with premium channels and DVD players
  • Wardrobes/closets, refrigerators, and dishwashers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restaurant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Is The Towers at Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 110 per day.

What time is check-in at The Towers at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at The Towers at Lotte New York Palace?

Check-out is at 11:00 AM.

Where is The Towers at Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 5-minute walk of 5th Avenue and St. Patrick's Cathedral. Rockefeller Center and Grand Central Terminal are also within 10 minutes. 5 Av.-53 St. Station and 51 St. Station are within a 5-minute walk.

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Reviews

The Towers at Lotte New York Palace Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 475 out of 653 reviews
Rating 8 - Good. 100 out of 653 reviews
Rating 6 - Okay. 41 out of 653 reviews
Rating 4 - Poor. 18 out of 653 reviews
Rating 2 - Terrible. 19 out of 653 reviews

Reviews

8/10 Good

Majdi

Liked: Property conditions & facilities
Close to major shopping and multiple dining options
Stayed 3 nights in Jan 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great location
Stayed 3 nights in Aug 2025

6/10 Okay

Deana

Liked: Room comfort
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Stayed 4 nights in Dec 2024

10/10 Excellent

Fariba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very nice and large room with excellent service and location was fantastic.
Stayed 4 nights in Sep 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff are very helpful throughout our stay
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Stayed 1 night in May 2025

10/10 Excellent

Edda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the incredible location I had a wonderful experience, want to come back
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great here, and surprisingly quiet given the location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Such beautiful decor and views, generous room size and friendly professional service
Stayed 8 nights in Nov 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Smart hotel superbly located
Stayed 4 nights in Jun 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Radoslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very unique. Beautiful historic place.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fabulous. Staff was courteous, prompt and friendly. We will be coming back to stay again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with incredible service, spacious rooms, excellent fitness center, and in a great location! I highly recommend this hotel in NYC!
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Liangping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room is great, overseeing the St. Patrick’s Church.
Stayed 3 nights in Jun 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was spectacular.
Stayed 4 nights in Jul 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Heather Sexe

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Lotte towers! Great location, large room!
Stayed 4 nights in Sep 2023

10/10 Excellent

Latarsha Batiste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely pleasant
Stayed 3 nights in Jun 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here ! Great service, everyone was so friendly and really accommodating to all my needs especially for my kids ! Highly recommend !
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and it is always amazing. The staff is the best and always greets you with a smile. Clean rooms, comfortable beds, fabulous location. Love it - we will be back!
Stayed 4 nights in Dec 2023

10/10 Excellent

George T

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great price point. Beautiful hotel …my second time there. Love it.
Stayed 4 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel, rooms in tower was beautiful with suberb view over NY
Stayed 4 nights in Nov 2023