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The Ritz-Carlton New York, NoMad

5.0 star property
Luxury awaits in Manhattan's heart, where guests find rejuvenating spa treatments, Mediterranean dining, and upscale amenities near Madison Square Garden

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Penthouse, 2 Bedrooms | Frette Italian sheets, premium bedding, down comforters, in-room safe - The Ritz-Carlton New York, NoMad (New York)
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Exterior - The Ritz-Carlton New York, NoMad (New York)
Frette Italian sheets, premium bedding, down comforters, in-room safe - The Ritz-Carlton New York, NoMad (New York)
Reception - The Ritz-Carlton New York, NoMad (New York)
The Ritz-Carlton New York, NoMad offers an elegant Manhattan retreat with two bars and a full-service spa. Travelers enjoy Mediterranean cuisine with outdoor seating. The attentive staff enhances the experience, all within walking distance of Madison Square Garden.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Suite, 1 Bedroom

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Suite, 1 Bedroom

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 2 Double Beds

Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Room, 2 Double Beds

  • 46 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds | Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Room, 2 Double Beds

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Room, 1 King Bed

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds

Frette Italian sheets, premium bedding, down comforters, in-room safe

Double Room, 2 Double Beds

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds

Frette Italian sheets, premium bedding, down comforters, in-room safe

Double Room, 2 Double Beds

  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Flat-screen TV

Suite, 1 Bedroom

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite, 1 Double Bed

  • 121 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

Flat-screen TV

Suite, 1 Double Bed

  • 131 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed

Club Suite, 1 Double Bed | Living room | Flat-screen TV

Club Suite, 1 Double Bed

  • 195 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior Room, 1 King Bed (Mobility Accessible, Tub)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Superior Room, 1 King Bed (Hearing Accessible)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Room, 1 King Bed (Mobility Accessible, Tub)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Club Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 46 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds (Hearing Accessible)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Double Room, 2 Double Beds (Hearing Accessible)

  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Frette Italian sheets, premium bedding, down comforters, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom | Frette Italian sheets, premium bedding, down comforters, in-room safe

Penthouse, 1 Bedroom

  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms | Living room | Flat-screen TV

Penthouse, 2 Bedrooms

  • 167 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms | Frette Italian sheets, premium bedding, down comforters, in-room safe

Penthouse, 2 Bedrooms

  • 167 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

About the neighborhood

Located in Manhattan, a neighborhood in New York, The Ritz-Carlton New York, NoMad is in the entertainment district and near a metro station. Grand Central Terminal and Times Square are notable landmarks, and the area's natural beauty can be seen at Madison Square Park and Bryant Park. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden. Visit our New York travel guide
Map
25 WEST 28TH STREET, New York, NY, 10001

What's nearby

  • 5th Avenue featuring a city and street scenes
    5th Avenue
    1 min walk - 0.0 miles
  • Madison Square Park
    Madison Square Park
    3 min walk - 0.2 miles
  • Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day
    Empire State Building
    5 min walk - 0.3 miles
  • NewYork_MadisonSquareGarden_6291778_8
    Madison Square Garden
    9 min walk - 0.5 miles
  • Times Square which includes a city, signage and a high rise building
    Times Square
    16 min walk - 0.9 miles

Getting around

  • 28 St. Station (Broadway)
    1 min walk
  • New York W 32nd St. Station
    4 min walk
  • LaGuardia Airport (LGA)
    32 min drive

Restaurants

  • Milk Bar NYC Flagship
    1 min walk
  • Lady M Cake Boutique - NYC
    1 min walk
  • Ace Hotel Lobby Bar
    1 min walk
  • Oscar Wilde
    2 min walk
  • KazuNori: The Original Hand Roll Bar
    1 min walk

About this property

The Ritz-Carlton New York, NoMad

Luxury hotel near Madison Square Park
Located close to Empire State Building and Madison Square Garden, The Ritz-Carlton New York, NoMad provides a terrace, dry cleaning/laundry services, and 2 bars. Indulge in a body scrub, a deep-tissue massage, and a facial at The Ritz-Carlton Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Mediterranean cuisine. In addition to a 24-hour gym and conference space, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), valet parking (surcharge), and outdoor furniture
  • A banquet hall, massage treatment rooms, and smoke-free premises
  • An elevator, 6 meeting rooms, and a front-desk safe
Room features
All 250 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Children's slippers and free infant beds
  • Recycling and LED light bulbs
  • Designer toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 85 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 60 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Lobby Lounge
  • Rooftop Bar
  • Zaytinya

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 3,600 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 350.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 to 60 per person
  • Valet parking fee: USD 85 per night
  • Pet fee: USD 350.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Ritz Carlton York, Nomad
The Ritz Carlton New York NoMad
The Ritz-Carlton New York, NoMad Hotel
The Ritz-Carlton New York, NoMad NEW YORK
The Ritz-Carlton New York, NoMad Hotel NEW YORK

Frequently asked questions

Is The Ritz-Carlton New York, NoMad pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 350.00 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 85 per night.

What time is check-in at The Ritz-Carlton New York, NoMad?

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton New York, NoMad?

Check-out is at 11:00 AM.

Where is The Ritz-Carlton New York, NoMad located?

Located in Manhattan, this luxury hotel is within a 10-minute walk of Madison Square Park, Empire State Building, and Madison Square Garden. Bryant Park and Times Square are also within 15 minutes. 28 St. Station (Broadway) is only a 2-minute walk and 28 St. Station (7th Av.) is 6 minutes.

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Reviews

The Ritz-Carlton New York, NoMad Reviews

9.0

Wonderful

9.2

Cleanliness

9.2

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 39 out of 53 reviews
Rating 8 - Good. 8 out of 53 reviews
Rating 6 - Okay. 0 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 5 out of 53 reviews

Reviews

8/10 Good

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff. Clean rooms. Great location
Stayed 2 nights in Jan 2026

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Alls well at the NOMAD Ritz. Stayed at this property twice in June, 2025 and the staff and restaurants are top notch.
Stayed 2 nights in Jun 2025

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from the room,the breakfast on top floor is excellent,the one downstairs not so much.
Stayed 5 nights in Dec 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel, beautiful room the staff is friendly!
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazinggg stay. The Ritz staff is fantastic. I’ll definitely be returning!
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary stay

So amazing. Common areas are spectacular and we felt right at home and so welcomed by the friendly staff. Our room was fabulous - the view from the 31st floor absolutely breathtaking. Loved the serene and modern bathroom. The roof top lounge at night - wow. I’ll definitely be back.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities
All of the above. Great restaurants and amenities🎉👍
Stayed 2 nights in Feb 2026

10/10 Excellent

jayini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and beautiful property
Stayed 3 nights in Jan 2025

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was PERFECT pace for a honeymoon
Our view from Room 3004
Dinner near by
Stayed 3 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic!
Stayed 1 night in Dec 2025

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet it was.
Stayed 1 night in Jul 2025

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Staff
Stayed 1 night in Oct 2025

10/10 Excellent

Felisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in NYC.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooftop restaurant and its proximity to things in nyc.
Stayed 2 nights in May 2024

10/10 Excellent

Braxton

Fantastic
Stayed 1 night in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. What more can I say.
Stayed 2 nights in Feb 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight got canceled and I wasn’t able to come To New York and this hotel did not want to refund me my money !!
Stayed 1 night in Aug 2025

10/10 Excellent

Fawaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

It was wonderful stay as usual , and special thanks to the bell man Mr Nizam , was very helpful as usual
Stayed 2 nights in Nov 2023

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very hotel is flexible enough to accommodate my flight and my changing schedule
Stayed 5 nights in Jun 2023

2/10 Terrible

JIN YOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities
The staffs are not nice. This hotel is $1600 per night hotel and they supposed to be nice. Especially the door man
Stayed 4 nights in May 2023

2/10 Terrible

Camron

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tiny room Restaurant wasn’t good. Staff were rude
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

This hotel is not 5-star service

This was probably the 10th time staying at this hotel, and the experience has always been sub-par. Phones are not picked up by any member of staff, in-room dining takes at least 30 minutes to deliver a set of cutlery and a can of soda, and if you order food, it takes at least 10 minutes for them to call you and notify you that it is in the lobby. During this trip they even forgot to clean the room one day and after arriving to the room past 9pm, no one in their staff noticed that service had not been done. We had to request a cleaner, which took another 40 minutes to be sent to our room. Nothing about this service is 5 stars or worth the price.
Stayed 4 nights in May 2025

8/10 Good

Shenika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall. The rooftop was really beautiful. I paid around $1400 per night towards the end of July. I would say the price and overall design of the room weren't worth what I paid. The room was spacious and the bathroom was beautiful but the sleeping area was very lackluster and the view was pretty mediocre.
Stayed 2 nights in Jul 2025