Ratings based on 986 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 19, 2024 on Expedia
Perfect location to watch the St. Patrick’s Day parade. The staff were amazing, friendly, and great recommendations. Looking forward to staying again!
by A verified traveler
Posted Mar 11, 2024 on Expedia
The best hotel in New York
by A verified traveler
Posted Mar 6, 2024 on Expedia
Great staff and great location.Beautiful hotel
by A verified traveler
Posted Feb 19, 2024 on Expedia
by A verified traveler from Glenview
Posted Feb 11, 2024 on Expedia
The hotel was elegant yet comfortable. It was immaculate and the service was wonderful. I can’t say enough good things about the Pierre. I will definitely stay there again.
by A verified traveler
Posted Feb 11, 2024 on Expedia
by A verified traveler
Posted Feb 9, 2024 on Expedia
Great location
by A verified traveler
Posted Jan 23, 2024 on Expedia
by A verified traveler from New York
Posted Jan 7, 2024 on Expedia
We live in NYC and had NYE plans around the corner from The Pierre and they are pet “small dog” friendly. We pulled up to unload on the 61st Street entrance just before 3pm and there was only one porter at the time assisting a large party who were departing. My impression was they were short staffed and did not appreciate having to wait 10’ to be assisted. Needless to say I was surprised. My wife checked in and waited for me to return from parking before heading up to the room. Crystal, escorted us up to our room which which was already outfitted with dog beds and dog bowls. Nice touch…This king sized deluxe room was on the 12th floor and had scaffolding outside the windows. As I mentioned earlier, we live in NYC and looking at scaffolding is not what we paid $1300 per night to look at. Anyway, we asked Crystal what floor the scaffolding ended at (14) and we wanted to be above it. She left and returned with keys to a room above the scaffolding on the 16th floor. No scaffolding, nice enough room, very clean. No dog amenities in this room which was fine as we brought beds and bowls of our own. Our NYE seating was 9:30pm so we got some food from Serafina down the block as room service food prices were unreasonably high and took naps. Bedding, mattress specifically, was outstanding. Everyone is different but for us this mattress was notable. We wanted to stay someplace as my birthday in on the first and walkable to the restaurant. Staying at The Pierre was nice to do once.
Comment from Hotel Management
Jan 15, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for choosing The Pierre to celebrate New Year's Eve. This year's celebration saw a record number of visitors, and we were also surprised as to how busy we were. I am sorry this impacted your short visit with us. I hope you will give us a second chance. Looking forward to your return.RegardsFrancois LuiggiGeneral Manager
by A verified traveler
Posted Jan 6, 2024 on Expedia
Bathrooms are very very small.
Comment from Hotel Management
Jan 15, 2024 by General Manager, Hotel Management
Thank you for give us a five-star rating!