Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Cool hotel that needs a lot of work...
Posted Jul 21, 2023 on HotelsI love the look and feel of the Paper Collective, which is cool and fun. I didn't love that the pillows offer not head support (and when I asked for more pillows, it had to be multiple times), the smallness of the shower that caused flooding all the time, or the rudeness of the front desk staff. I will say the maintenance and housekeeping staff were gems -- friendly, attentive, and overall wonderful. The bar or restaurant was never open, so I can't weigh in on that. The coffeemaker in our room worked occasionally, as did the elevator. Loved the gym, the location, and the aesthetic, but I'm curious as to why I should stay again considering that all the basics -- sleeping accommodations, bathroom, etc. -- aren't really up to par?
by A verified traveler
Posted Jul 11, 2023 on Expedia
Very inconvenient front desk and poor customer service. Would not recommend them.
by A verified traveler
Posted Jun 18, 2023 on Expedia
The hotel was right by the subway entrance. If you plan on going to Manhattan for the majority of your trips, it's only 20 minutes subway and a 2-5 min walk to the nearest entrance.
Room was spacious, but kind of ?? that you could tell the ceiling was sloppily fixed from leakage. Also kind of annoying that they start you off with only two towels and a like 2 bottles of shampoo/etc despite our room having a queen king bed which obviously meant there were at least 4 people staying.... staff acted annoyed that we kept having to ask for more towels. But other than that staff wasn't rude and the place was decent- maybe not as a four star hotel.
by A verified traveler
Posted Apr 24, 2023 on Hotels
by A verified traveler
Posted Apr 14, 2023 on Expedia
by A verified traveler
Posted Mar 27, 2023 on Orbitz
by A verified traveler
Posted Mar 26, 2023 on Expedia
by A verified traveler
Posted Mar 19, 2023 on Expedia
Great place, very unique!
by A verified traveler
Posted Mar 6, 2023 on Expedia
This hotel is close to several train stations so it’s very easy to get anywhere. The room was quite small but worth the price we paid. I would stay here again based on location and value.
by A verified traveler
Posted Mar 6, 2023 on Hotels