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The Maxwell New York City

4.0 star property
Romantic hotel with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for The Maxwell New York City

Terrace/patio
Exterior
40-inch flat-screen TV with cable channels, TV
Lobby
Interior
A short walk from Grand Central Terminal and 5th Avenue, The Maxwell New York City provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site American cuisine restaurant, Heartbeat, offers breakfast, lunch, and dinner. In addition to a business center and babysitting, guests can connect to in-room WiFi (surcharge).

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping

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About the neighborhood

Map
541 Lexington Ave, New York, NY, 10022

What's nearby

  • 5th Avenue - 6 min walk - 0.4 miles
  • Grand Central Terminal - 8 min walk - 0.5 miles
  • Rockefeller Center - 8 min walk - 0.5 miles
  • Times Square - 13 min walk - 0.7 miles
  • Broadway - 15 min walk - 0.8 miles

Getting around

  • 51 St. Station - 2 min walk
  • Grand Central - 42 St. Station - 8 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Schnipper's Quality Kitchen - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪New York Luncheonette - ‬1 min walk
  • ‪Lex Yard - ‬1 min walk
  • ‪Avra Estiatorio - ‬2 min walk

About this property

The Maxwell New York City

Upscale hotel near 5th Avenue
A short walk from Grand Central Terminal and Rockefeller Center, The Maxwell New York City provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site American cuisine restaurant, Heartbeat, offers breakfast, lunch, and dinner. In-room WiFi (surcharge) is available to all guests, along with a business center and babysitting.
You'll also enjoy the following perks during your stay:
  • Free self parking, plus valet parking (surcharge)
  • Full breakfast (surcharge), express check-in, and wedding services
  • Concierge services, a computer station, and an elevator
Room features
All 697 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like safes and WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and tubs or showers
  • 40-inch flat-screen TVs with cable channels
  • LED light bulbs, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 65 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; USD 29.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Heartbeat
  • Living Room Lounge

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 3,712 square feet of conference space
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 28.69 per accommodation, per night
The resort fee includes:
  • In-room safe
  • Laundry facilities
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 29.50 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 65 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

New York W
W Hotel New York
W New York
w Hotel New York City
w Hotel Nyc
w Hotel Times Square
w New York - Times Square Hotel New York City
w New York City
w Times Square
Hotel W New York
Maxwell New York City Hotel
Maxwell Hotel
Maxwell New York City
The Maxwell York City York
The Maxwell New York City Hotel
The Maxwell New York City New York
The Maxwell New York City Hotel New York

Frequently asked questions

Is The Maxwell New York City pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at The Maxwell New York City?

Self parking is free at this property.

What time is check-in at The Maxwell New York City?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Maxwell New York City?

Check-out is at noon.

Where is The Maxwell New York City located?

Located in Manhattan, this romantic hotel is within a 10-minute walk of 5th Avenue, Grand Central Terminal, and Rockefeller Center. Radio City Music Hall and Times Square are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 5 minutes.

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The Maxwell New York City Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 320 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nic
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely and well-located hotel! Room was small but very nice. The staff were friendly, especially one of the waiters in the restaurant. The vouchers for the bar/restaurant were great! Our only complaint was that the bathroom door in our room was broken. We had to ask twice, but after the second time, somebody was sent up promptly to fix it. Wait-time for breakfast varied day to day. On our last morning, there was too long of a wait, so we went somewhere else. Overall we really enjoyed our stay!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! 100/100 would definitely recommend, super clean and great staff
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice. Just be mindful of the daily resort/destination fee that is applied by hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

DouglasTorret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay, amazing location, costumes services 5 stars.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby. Ambiance was relaxing and very comfortable. Bar staff was friendly and very attentive.
Stayed 2 nights in Mar 2020

6/10 Okay

Lucia

Disliked: Property conditions & facilities
This was our second time stayed at this hotel when we visit NYC. Our first time experience was pleasant that’s why we decided to stay here this time again. However this time the experience didn’t go so well this time. First, the check in staff is not friendly at all. And just want to get over with it. After we get our room, the room is noisy due to the flag outside be hitting the windows and make large sound. We called the reception so many times for hours and no one pick up our call. The next day, when we check in for the breakfast, we waited at the waited area, and the staff just forget our waiting number and been calling people who arrived later than us to get seated. We waited more than 45 min when there was only four group waited in front of us. When we notify the staff that our number got missed the staff even accuse us that we didn’t come when he call the number. We were seated right beside the entrance and been listen to each number he called. He didn’t even apologized that he wrote the wrong number on the waiting sheet. Very disappointed for the service here. However, the good side of this hotel is that they provide some voucher that u can use for the bar on first floor or dry cleaning service. We went to the bar on first floor. It’s a little bit hard to find a spot during weekend. But the staff is superior. Super friendly and helpful.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Maxwell staff was incredibly friendly and the atmosphere was great.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Needs a bit of updating however excellent staff great location
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Previous the NYC flagship W. Great hotel and staff
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Brown water was terrible and the temperature took forever to get hot.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and proximity for first time visit to NYC.
Stayed 3 nights in Feb 2020

10/10 Excellent

Steveandchris

Liked: Cleanliness, property conditions & facilities
Beautiful lobby and bar area, clean rooms. Bar and reception staff good but found waiter’s in the restaurant quiet room and impatient, not good customer service
Stayed 4 nights in Mar 2020

6/10 Okay

Laurence

Liked: Staff & service
Disliked: Cleanliness

Ok for one night

The hotel is ok. I did not have a feeling of cleanliness, the carpet was a bit run down and did not feel clean as well as the shower floor. Terrible lighting in the room! It is ok for one night but the rooms certainly need a fresh coat and a warmer cleaner look.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene muy buena ubicacion. Puedes ir caminando a varios sitios de interes para visitar.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property offered late checkout upon enrollment in their free rewards program, the customer service, the cleanliness, the free water bottles daily, the bathroom of the room, and the drinks at the bar.
Stayed 2 nights in Feb 2020

8/10 Good

DeBorah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Accommodations were very satisfying. Rooms are small but comfortable. staff very friendly and food was very good.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the overall appearance of the
Stayed 2 nights in Feb 2020

6/10 Okay

Mansoor, Houston

I like that tapas food and drinks at the hotel. Nice vibe. However, the gratuities were included in the final bill, which I didn't know and I paid the extra tips. Next time, I know.
Stayed 3 nights in Feb 2020

10/10 Excellent

Nivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Only thing is bathroom sink pipes need to be cleaned out. Bathroom a bit tight for 2 but loved the service & room
Stayed 3 nights in Feb 2020

8/10 Good

SC

Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean, and the check in process was very easy. They even upgraded me to the superior room. My only issue was when I had breakfast in the hotel restaurant, my coffee cup had someone else lipstick on it. I told the waiter and he immediately got me a clean cup. Overall the service was good and my stay was pleasant.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close by everything, staff very friendly and welcoming.
Stayed 2 nights in Feb 2020

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nice bar at the lobby, my room also had a nice view.
Stayed 2 nights in Feb 2020

10/10 Excellent

Dhanyram, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and roomy. Definitely will go back
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Maxwell is an amazing hotel, my husband and I had a great time. Beautiful, perfect, better impossible and all the hotel staff very attentive and friendly. We will definitely return. Thank you for such hospitality.
Stayed 2 nights in Feb 2020

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