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Sheraton New York Times Square Hotel

4.0 star property
Travelers step into the energy of Midtown Manhattan where American cuisine awaits for breakfast and free WiFi keeps everyone connected throughout their stay

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Photo gallery for Sheraton New York Times Square Hotel

A high-rise hotel with a prominent logo on the corner, surrounded by other tall buildings. - Sheraton New York Times Square Hotel (New York)
Premium bedding, pillowtop beds, in-room safe, desk - Sheraton New York Times Square Hotel (New York)
A bar area with a counter, stools, and a television screen labeled "LIBRARY BAR". - Sheraton New York Times Square Hotel (New York)
55-inch flat-screen TV with cable channels, TV, pay movies - Sheraton New York Times Square Hotel (New York)
A gym with multiple treadmills and stationary bikes arranged in rows. - Sheraton New York Times Square Hotel (New York)
Sheraton New York Times Square Hotel is in the heart of NYC, steps from Radio City Music Hall and Broadway theaters. Guests start their day at Hudson Market, shop on-site, or relax in the garden with WiFi. Visitors consistently praise the central location and attentive staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Traditional Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(299 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

7.6 out of 10
Good
(179 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(561 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed

7.4 out of 10
Good
(30 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 2 Double Beds

7.4 out of 10
Good
(234 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, pillowtop beds, in-room safe, desk

Premier Room, 1 King Bed, City View

8.0 out of 10
Very good
(58 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View | Premium bedding, pillowtop beds, in-room safe, desk

Premier Room, 2 Double Beds, City View

7.6 out of 10
Good
(37 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

A hotel room with two beds, a desk, a chair, a TV, and a view of the city.

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(34 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a view of the city.

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a bed, a nightstand with a lamp, a sofa with patterned cushions, and a window with curtains.

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

In the entertainment district, Sheraton New York Times Square Hotel is in Manhattan, a walkable area in New York with good shopping. Radio City Music Hall and Lincoln Center are cultural highlights, and travelers looking to shop may want to visit Times Square and 5th Avenue. American Museum of Natural History and American Dream are not to be missed. Guests love the hotel's central location for the sightseeing. It's also convenient to public transportation: 7 Av. Station (E 53rd St.) and 57 St. - 7 Av Station are just steps away. Visit our New York travel guide
Map
811 7th Ave, New York, NY, 10019

What's nearby

  • A busy urban street with yellow taxis, pedestrians, and tall buildings with illuminated signs.
    Broadway
    1 min walk - 0.1 miles
  • A theater with a large poster advertising Miss Saigon.
    Broadway Theatre
    1 min walk - 0.1 miles
  • A tall, beige skyscraper with many windows, surrounded by palm trees and other buildings.
    Rockefeller Center
    3 min walk - 0.2 miles
  • A brightly lit building with neon signs and lights, including "Radio City Music Hall" and "Radio City Music Hall Christmas Spectacular."
    Radio City Music Hall
    5 min walk - 0.3 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    5 min walk - 0.3 miles

Getting around

  • 7 Av. Station (E 53rd St.)
    1 min walk
  • Grand Central - 42 St. Station
    18 min walk
  • LaGuardia Airport (LGA)
    35 min drive

Restaurants

  • Shake Shack
    2 min walk
  • Sheraton New York Lobby
    1 min walk
  • Hudson Market
    1 min walk
  • La Grande Boucherie
    2 min walk
  • Famous Original Ray's Pizza
    1 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business center
  • Conference center (36,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Sheraton New York Times Square Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 75 per day.

What time is check-in at Sheraton New York Times Square Hotel?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Sheraton New York Times Square Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Sheraton New York Times Square Hotel located?

Located in Manhattan, this hotel is steps from Broadway Theatre and Broadway. Rockefeller Center and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 57 St. - 7 Av Station is 2 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8

Cleanliness

7.0

Amenities

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 3304 out of 8484 reviews
Rating 8 - Good. 1823 out of 8484 reviews
Rating 6 - Okay. 1500 out of 8484 reviews
Rating 4 - Poor. 885 out of 8484 reviews
Rating 2 - Terrible. 972 out of 8484 reviews

Reviews

Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, hospitality safety hotel
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and hotel was very clean, and well located
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Sofia

Liked: Staff & service
The location was good and staff were nice
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Linda DuRiene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Wonderful staff, excellent rooms.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Kimberly Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Very friendly staff.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Briseyda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms.. friendly staff we were able to check in early which was a MAJOR plus!!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Mary Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, cleanliness, tickets, vouchers and staff very friendly.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

kathy g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

ranjit

Liked: Cleanliness, property conditions & facilities
Location is excellent as it’s very close to Time square and easy subway accessible. Staff is great and helpful.
Stayed 6 nights in May 2026
Verified

10/10 Excellent

sony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Time Square. Rooms and staff were excellent. Pictures don’t do it justice
Stayed 4 nights in May 2026
Verified

8/10 Good

Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in NYC and clean, quiet rooms with a subway outside the door and Central Park and all the main attractions and easy walk. I stay here regularly when visiting family in the city. I feel very safe here too. Newly remodeled lobby which is bright and welcoming. A popular hotel for families and business.
Stayed 1 night in May 2026
Verified

8/10 Good

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, large rooms, and great location. Challenge with elevator wait time if staying at high floors.
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location between Time Square and Central Park… easy walking distance to Broadway, MOMA, a zillion restaurants (Ray’s Pizza). Special thank you to the security team who found my lost wallet and were extra helpful in having it sent to me via Fed-Ex.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service
Clean enough for a good weekend. Staff Chloe was awesome, I didn't have time to eat nor drink the gifts, but thanks a million.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Bishoy

Liked: Cleanliness, staff & service
Needs serious updating. But the location is excellent.
Stayed 3 nights in May 2026
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service
Staff wonderful and super helpful highlights to Debbie at the front desk. Minor issues as elevator system change underway, in-room maintenance : faucet, clogged sink and shower as well as broken toilet flush could be anticipated with more careful maintenance program! In general my stay was worthwhile l!
Stayed 4 nights in Jun 2026
Verified

8/10 Good

ROSS

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, which is 80% of it. Good beds, great service. Only issues is it is very crowded, but more importantly: - Gift shop for water or anything else is WAY overpriced and you can't charge to room. - No Marriott lounge. Again, you know what you are getting, just didn't think earplugs at the Gift shop ( crappy little ones ) would be $8.50 each; and small water bottle would be $6.00.
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Carol

Liked: Cleanliness, amenities, property conditions & facilities
The location is fantastic and the room was very comfortable. Great to have a Starbucks in the hotel. I felt the front desk staff were not really interested in us as people. And I really didn’t like that we were charged $35 dollars a night which could be offset against purchases in the hotel but if I didn’t want to purchase a drink or food I had to pay it anyway. It’s also $6 an item to store luggage on checkout day - ridiculous
Stayed 4 nights in May 2026
Verified

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was all amazing and extremely kind. The property needs some love though. Leaky bathroom in a few ways (sink and toilet). One day all the main elevators to our floor were out all day…walked down 28 flights of stairs to get out and then to get back up we were able to take the service elevators which somehow didn’t go to floor 28 (at least only one flight of stairs to get to our room this time lol). Rooms are outdated and worn. Location is excellent though. All around decent stay but cost felt high for status/condition of the property (especially rooms) compared to my previous stays at other (more upscale) locations in NYC.
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel well located for those wanting to attend theatres. Easy walking distance to Times Square, Central Park and Carnegie Hall. Property very clean. Room comfortable with daily housekeeping, which seems to be a luxury these days. You are charged $35 dollars per day which can be used towards Starbucks purchases but mainly seems to be a way to get you to go to the overpriced breakfast buffet. At $38 per person it is not worth it. Starbucks/Grab and Go line is very long and moves slowly. You are better off going to one of the nearby diners. One great disappointment to us was that despite arriving later than planned due to a plane delay (we arrived at 1 am) we had to wait while they "cleaned a room" for us. Our only compensation was an offer of some Marriot points which we have yet to receive.
Stayed 5 nights in May 2026
Verified

6/10 Okay

leonid

Liked: Cleanliness, staff & service, amenities
Centrally located and well maintained, especially considering the amount of foot traffic the property receives. The main thing to note is that this is a Marriott property that sells rooms at significantly discounted rates through third-party booking sites compared to booking directly with Marriott. However, when booking through these channels, many standard Marriott benefits are disabled by default, including complimentary internet access, mobile key, and other app-based conveniences. While you can check out through the Marriott app, registration still requires standing in line at the front desk, and those lines can become quite long. The hotel also charges a mandatory destination fee of $35 plus tax per day. The fee can be used as a credit at the hotel's cafes and restaurants, but any unused portion is forfeited. As a result, this often creates long lines at Starbucks and other on-site dining locations. Unfortunately, this fee is not clearly disclosed when booking through Expedia and can be easy to overlook during the reservation process.
Stayed 3 nights in Jun 2026
Verified

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Sheraton Times Square. The room was clean and well maintained, but it felt smaller and more cramped than I expected. My biggest disappointment was the customer service. I went to the concierge desk to ask for assistance, but was told the concierge was closed, even though staff members were standing behind the desk. When I asked other employees for help, the response was usually, “I don’t know,” without any effort to direct me to someone who could assist. This seemed to reflect a broader experience I had in New York, where many people appeared rushed and less willing to help than I expected. While I understand the fast pace of the city, I would have appreciated a more welcoming and service-oriented attitude, especially from hotel staff. The hotel’s location is excellent and convenient for exploring Times Square and nearby attractions. If customer service were more attentive, the overall experience would have been much better.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Jaison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights and the hotel was everything I needed for the stay as I wanted to be in Midtown, somewhat close to Central Park. There was more Times Square spillover into the area than I expected, which wasn't ideal; if you're looking to avoid that, I would consider looking at another hotel. Otherwise, I would recommend!
Stayed 3 nights in Jun 2026