Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 9, 2024 on Expedia
Amenities and design was top notch, staff are all friendly and supportive. Can't beat the location, central to anywhere without being overly busy.
Would need better check on cleaniness before guests check-in though, there are waste paper scraps on the carpet the moment we entered the room.
Comment from Hotel Management
Apr 10, 2024 by Customer Service, Hotel Management
Laurence Yat Laam, your high praise for the Refinery Hotel's amenities, design, and supportive team warms our hearts. We're delighted you appreciated our prime yet tranquil location. In regards to your feedback about cleanliness, we ensure all rooms are thoroughly inspected prior to guests' arrival and apologize if an oversight occurred. We'll readdress this with our housekeeping team to ensure future guests do not encounter the same issue. Looking forward to your next visit.Refinery Team
by A verified traveler
Posted Apr 4, 2024 on Expedia
Clean and quiet
Comment from Hotel Management
Apr 6, 2024 by Customer Service, Hotel Management
Gabrielle, thank you for the succinct review. It's wonderful to know you found the Refinery Hotel clean and serene during your stay. We pride ourselves on maintaining a well-kept and tranquil atmosphere for our valued guests and it's delightful to know your stay reflected this. We are grateful for your feedback and look forward to welcoming you back.Refinery Team
by A verified traveler
Posted Apr 2, 2024 on Expedia
Property was everything I could have asked for. Great location with multiple bars on site. Clean facility and great front desk staff. 10/10
Comment from Hotel Management
Apr 4, 2024 by Customer Service, Hotel Management
Frank, it's heartening to hear that you had a remarkable experience at the Refinery Hotel. We are glad our strategic location and onsite bars added to your enjoyment. We appreciate your positive mention of our cleanliness and our welcoming front desk team. Your satisfaction is indeed our pride. Thank you for recommending us with such a stellar rating. We can't wait to welcome you back in the future.Refinery Team
by A verified traveler
Posted Mar 25, 2024 on Expedia
Great hotel in NYC, spacious rooms and staff was excellent and kind.
Comment from Hotel Management
Mar 26, 2024 by Customer Service, Hotel Management
Erika, we are elated to hear you found the Refinery Hotel to your liking, with spacious rooms and a hospitable team that added to your enjoyable NYC stay. Your satisfaction is our success! We aim to provide custom and detailed experiences for our guests. Looking forward to welcoming you back on your next visit to the Big Apple.Refinery Team
by A verified traveler
Posted Mar 24, 2024 on Expedia
Love the location
Comment from Hotel Management
Mar 26, 2024 by Customer Service, Hotel Management
Shalako, it's fantastic to hear that you enjoyed the location of the Refinery Hotel. We strive to provide a prime location for our guests to explore from, and we're delighted that added to your experience. We look forward to welcoming you back for another customized and detailed stay.Refinery Team
by A verified traveler
Posted Mar 21, 2024 on Expedia
Second stay at the refinery hotel and won’t be the last. Great Hotel , great location and most importantly Great staff!
See you guys next year
Comment from Hotel Management
Mar 23, 2024 by Customer Service, Hotel Management
Kristopher, it's wonderful to know you returned to the Refinery Hotel and had another superb stay with us. We appreciate your recognition of our prime location and our dedicated team members. We are already looking forward to your visit next year!Refinery Team
by A verified traveler
Posted Mar 19, 2024 on Expedia
It's been many years since we've left a hotel feeling so amazed and inspired. From the moment we stepped into the hotel lobby, we were greeted by a welcoming and wonderful ambience and team. Gabriel checked us in and made sure all of our accommodations were met. Throughout the stay, we were continuously touched by the intentional details of the hotel and the thoughtful attentiveness of the team. The Refinery leaves us feeling grateful, excited to return, and smiling (as their motto reminds us to "keep smiling...it makes people wonder where you've been").
Comment from Hotel Management
Mar 21, 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your experience at the Refinery Hotel. It's heartening to hear how your stay left you feeling amazed and inspired. Feedback like yours reminds us why we do what we do, especially when it comes to providing a welcoming atmosphere and attentive service. Gabriel, along with our entire team, appreciate your kind words and recognition.Your appreciation for the intentional details and the attentiveness shines through and it lets us know we're on the right track in creating memorable experiences. We're thrilled that you're eagerly looking forward to your return visit and will certainly make sure it's as delightful as your previous stay.And remember, keep smiling! It definitely does leave people wondering.Until your next visit, take care.Refinery Team
by A verified traveler
Posted Mar 19, 2024 on Expedia
Comment from Hotel Management
Apr 9, 2024 by Customer Service, Hotel Management
Laura, it's wonderful to hear that you had a great experience at Refinery Hotel even without a detailed review. We strive to offer standout, customized stays for each of our guests, and it's always encouraging when this is noticed and appreciated. Thank you for your perfect rating. We hope to welcome you back soon.Refinery Team
by A verified traveler from Moultonborough
Posted Mar 18, 2024 on Expedia
Very disappointing stay.
There was no hot water in the shower, the heating system blew cold air on my bed until I set the thermostat to 78 degrees and the bedside light switches didn’t work, making setting the entry door panel to “off” for the whole room the only way to turn off the bedside lights. At check-out, no one asked how my stay was, and when I informed the staff of my concerns, I was told a manager would be in touch. Never happened.
This is NOT how a luxury hotel in NY is supposed to act. As attractive as this property may have been in its day, it’s hardly on par with the ratings of its supposed peers in Manhattan. The resort fee is a joke - they don’t even pretend there’s a benefit, just an extra fee for nothing, to disguise the actual room rate.
Comment from Hotel Management
Mar 20, 2024 by Customer Service, Hotel Management
Dear Mr Bruce,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Refinery!!Refinery Team
by A verified traveler
Posted Mar 16, 2024 on Expedia
Comment from Hotel Management
Apr 6, 2024 by Customer Service, Hotel Management
Brysen, it's great to hear you had a 5-star experience at Refinery Hotel. We strive to make every guest's stay special and we're glad to know we succeeded with yours. Thanks for your rating and we look forward to seeing you again soon.Refinery Team