1/5 Terrible
Verified traveler
Business traveler, Traveled with partner
11 Jun 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a longtime returning guest to the Park Lane Hotel during every visit to New York over many years, I am so disappointed that this hotel has "checked-out" and is completely uninhabitable by any standards. Notwithstanding ongoing construction to upgrade the rooms into a poorly designed "Ninja Turtle" theme decor with no place to put anything in the bathrooms, the HVAC is not working in most of the hotel and the staff and management have completely "checked-out" and have become rude, defensive and unhelpful with no ability to resolve every single thing that went wrong. The nicer and more patient I was, the more awful the staff responded. Specifically, the manager is helpless and clueless about reservations, operations or the ongoing construction. My colleague could not get the double room she required and paid for and neither of us had any soap in our rooms. No COVID standard cleaning practices were followed in the rooms that were found unclean. The front desk staff is helpless and rude and defensive about their inability to resolve anything. Only the rear entrance to the hotel is operating so no taxis can find the hotel. Only one bellman in on duty in the rear and there is no valet service. The restaurant is closed and the snack bar advertised does not exist so there is no food, no gym and little housekeeping or maintenance operating either. The Hotel charges $600 per night for its basic dark green cramped "Ninja Turtle" room with no suites or upgrades possible.
Stayed 1 night in Jun 2021