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Lotte New York Palace

Property class: 4.5

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Located close to Grand Central Terminal and 5th Avenue, Lotte New York Palace provides shopping on site, a coffee shop/cafe, and a garden. Indulge in a body scrub, a body treatment, and a manicure/pedicure at The Palace Spa, the onsite spa. Be sure to enjoy a meal at Gold Room, the on-site restaurant. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

A hotel room with a large bed, a desk, a chair, and a view of tall buildings through large windows.

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

A hotel room with a large bed, a nightstand, a chair, and a small table.

Palace Studio Suite King

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(68 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds (Cathedral View)

8.4 out of 10
Very good
(41 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(58 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

A hotel room with a large bed, a dining table with chairs, a view of a building with intricate architecture, and a television on a cabinet.

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

Plasma TV, pay movies

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Towers, King)

A modern living room with a large window, a flat-screen TV, a dining table with chairs, and a sofa.

Suite, 1 Bedroom (Towers, King)

  • City view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

A modern hotel room with a sofa, armchairs, a glass coffee table, and a painting on the wall.

Suite, 1 Bedroom (Palace, King)

  • City view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite (Palace)

A dining room with a long table set for six, large windows with a city view, a chandelier, and a painting on the wall.

Signature Suite (Palace)

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

A hotel room with a large bed, a desk, a chair, and a view of tall buildings through large windows.

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

A hotel room with a large bed, a dining table with chairs, a view of a building with intricate architecture, and a television on a cabinet.

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk, a chair, and a window with a view of a cityscape.

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

A modern living room with a glass coffee table, a sofa with patterned cushions, a dining table with chairs, and large windows with a city view.

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, Accessible (Palace)

A modern living room with a glass coffee table, a sofa with patterned cushions, a dining table with chairs, and large windows with a city view.

Signature Suite, Accessible (Palace)

  • City view
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

Plasma TV, pay movies

Suite, Tower (Corner with Pantry)

  • City view
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Palace, King and Two Doubles)

A hotel room with a bed, a sofa, a bench, a nightstand, and a window with a view of buildings.

Family Suite (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite (Palace, 2 Kings)

A hotel room with a bed, a sofa, a bench, a nightstand, and a window with a view of buildings.

Family Suite (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Plasma TV, pay movies

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 156 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Accessible Towers Corner Suite with Pantry

Plasma TV, pay movies

Accessible Towers Corner Suite with Pantry

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Hastens Ultimate Sleep Suite

Hastens Ultimate Sleep Suite | Premium bedding, in-room safe, desk, laptop workspace

Hastens Ultimate Sleep Suite

  • City view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Imperial)

A luxurious bedroom with a large bed, ornate curtains, and gold accents.

Suite (Imperial)

  • City view
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Suite (Towers Penthouse)

Suite (Towers Penthouse) | Living area | Plasma TV, pay movies

Suite (Towers Penthouse)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, Tower (Towers Skyview Suite)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Tower (Towers Skyview Suite)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

About the neighborhood

In the entertainment district, Lotte New York Palace is in Manhattan, a walkable area in New York with great shopping. 5th Avenue and Rockefeller Center are notable landmarks, and travelers looking to shop may want to visit Times Square. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's location for the sightseeing. Visit our New York travel guide
Map
455 Madison Ave, New York, NY, 10022

What's nearby

  • A busy urban street with pedestrians, cars, and a large American flag.
    5th Avenue
    1 min walk - 0.0 miles
  • A tall, beige skyscraper with many windows, surrounded by palm trees and other buildings.
    Rockefeller Center
    2 min walk - 0.1 miles
  • A historic building with ornate architecture and a modern glass skyscraper in the background.
    Grand Central Terminal
    9 min walk - 0.5 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    10 min walk - 0.6 miles
  • A tree-lined road with blooming pink flowers, a cyclist, and a historic building in the background.
    Central Park
    11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station
    3 min walk
  • Grand Central - 42 St. Station
    9 min walk
  • LaGuardia Airport (LGA)
    31 min drive

Restaurants

  • Schnipper's Quality Kitchen
    4 min walk
  • The Mill
    5 min walk
  • WatchHouse
    4 min walk
  • Dunkin'
    5 min walk
  • Daily Provisions
    3 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Is Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 149 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for USD 110 per day.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Lotte New York Palace?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 5-minute walk of 5th Avenue and Rockefeller Center. Grand Central Terminal and Times Square are also within 15 minutes. 5 Av.-53 St. Station and 51 St. Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lotte New York Palace Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1506 out of 2196 reviews
Rating 8 - Good. 349 out of 2196 reviews
Rating 6 - Okay. 186 out of 2196 reviews
Rating 4 - Poor. 94 out of 2196 reviews
Rating 2 - Terrible. 61 out of 2196 reviews

Reviews

Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was amazing!!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the energy of the hotel was delightful and so accommodating
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Karleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very convenient to so much in NYC.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha propert and staff were amazing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic. It is always my favorite place to stay!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Ronna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and exceptional staff!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff in a convenient location!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with amazing staff!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the very best zone of Manhattan. The staff was so kind and hepful. To note: Not VIP recognized and didnt offer any benefit.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Luis F

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Lotte! The bed and pillows were exceptionally comfortable, the location was excellent, and the coffee at the café was amazing. Everything made our stay even more enjoyable. Thank you for a great experience!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property and location is ideal!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and room size.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice helpful staff, perfect location
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Staff is very nice.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Hotel was clean, beautiful and well maintained. I had a bad experience with a night check in person that was rude and unpleasant other than that I had no issues with anyone else or anything. Other than that one issue, I enjoyed my stay.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Tallie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was excellent !
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, large room but smaller bathroom. Staff were helpful and friendly. There was an issue with the lifts… with only 5 lifts servicing the entire hotel the wait times were quite long. Lifts were frequently full and guests often frustrated.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Twisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with great views of St Peter’s Cathedral. Really enjoyed the hotel and restaurants but you have to make reservations in advance to dine or else you can’t find a walk in spot
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We now have a new New York place to stay. Beautiful hotel with a pleasant staff and a perfect location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location good ambiance
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Marcellous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Close to everything touristy in NYC. Awesome staff. However, the hotel rooms are older and very dated. They are roomier...but dated.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when staying in Manhattan. One of the better locations and nice size rooms for New York. Will for sure stay here again
Stayed 7 nights in May 2026
Verified review

8/10 Good

Kaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location! Spacious rooms.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property! Beautiful with a perfect location. Their front was very short staffed and swamped when we were there- long lines but hopefully it was just because it was graduation weekend. Will stay there again and again!
Stayed 3 nights in May 2026