Ratings based on 1,453 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
Even though it is located so close to the airport, it was quiet. I was on the back side of the bldg so I don't know if it was more noticable in the front side rooms. Shuttles to/from the airport were frequent and there were hourly shuttles to the train/subway station. Pay the extra $ to get the breakfast buffet. It was worth it to us. We couldn't use the pool or workout area as they are currently remodeling, hence the 4-star for "Property condition". We stayed 4-15 to 4-18-24.
by A verified traveler
Posted Apr 18, 2024 on Expedia
There were no water stations available
Comment from Hotel Management
Apr 19, 2024 by General Manager , Hotel Management
Dear Valeria, Thank you for being our guest and for sharing your experience. We genuinely regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope the rest of your stay was enjoyable and that you will visit LaGuardia Plaza Hotel the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel
by A verified traveler
Posted Apr 18, 2024 on Expedia
Friendly staff, easy check-in and check-out. The shower drain was a bit clogged, but that didn't rise to the level of a complaint. Overall quite positive. We would stay there again.
Comment from Hotel Management
Apr 19, 2024 by General Manager, Hotel Management
Dear Stefan, Thank you for staying with us and for providing your feedback. We enjoyed having you here at LaGuardia Plaza Hotel, and we are delighted you had an exceptional stay! It is great to read you loved our excellent service and had a great time while you were here. We value your comments regarding the shower and have taken note of them. We look forward to welcoming you back! Effie Mikedis, General Manager,LaGuardia Plaza Hotel
by A verified traveler
Posted Apr 17, 2024 on Expedia
Very amazing scenery and aesthetic inside of the hotel
Comment from Hotel Management
Apr 18, 2024 by General Manager , Hotel Management
Dear Christian, Thank you for the excellent review! It's great to know you loved your stay at LaGuardia Plaza Hotel, and loved the well-kept property and breathtaking views! We look forward to seeing you again soon. Effie Mikedis,General Manager, LaGuardia Plaza Hotel
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by General Manager, Hotel Management
Dear William, We are happy you chose LaGuardia Plaza Hotel for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Effie Mikedis, General Manager,LaGuardia Plaza Hotel
by A verified traveler
Posted Apr 15, 2024 on Expedia
Very congested area.
Comment from Hotel Management
Apr 17, 2024 by General Manager, Hotel Management
Dear Mohammad, Thank you for taking the time to share your comments about your recent stay. We are disappointed that our location did not suit your needs, and we appreciate your feedback. Your comments are important to us as it helps to improve our guest experience going forward. Thank you again for your review. We hope to see you soon!Effie Mikedis,General Manager
by A verified traveler from Hopewell Junction
Posted Apr 13, 2024 on Expedia
Good
Comment from Hotel Management
Apr 14, 2024 by General Manager, Hotel Management
Dear Stephen, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at LaGuardia Plaza Hotel. We look forward to welcoming you back on your next visit.Effie Mikedis, General Manager,LaGuardia Plaza Hotel
by A verified traveler
Posted Apr 13, 2024 on Expedia
Shampoo, conditioner and body wash containers were completely empty. I notified staff the next morning and nobody ever went to refill it. The tv didn’t work so that ended up being replaced by maintenance. We tried the lunch/dinner restaurant downstairs and the service was terrible (they had just opened, there were only 2 other tables occupied). The food was 7/10. I wouldn’t stay here again.
Comment from Hotel Management
Apr 14, 2024 by General Manager, Hotel Management
Dear Yennyfer, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We are committed to providing outstanding service, and we encourage you to give us another opportunity to show you the exceptional stay you deserve.Effie Mikedis,General Manager
by A verified traveler from glastonbury
Posted Apr 13, 2024 on Expedia
Nice hotel
Comment from Hotel Management
Apr 13, 2024 by General Manager, Hotel Management
Dear Trina, Thank you for the wonderful review! We appreciate you being our guest, and we're thrilled you had a great stay at LaGuardia Plaza Hotel. We hope your experience left you feeling refreshed and connected to your family and friends, along with exploring the attractions and culture of the city. Our entire staff looks forward to welcoming you back soon! Effie Mikedis General Manager LaGuardia Plaza Hotel
by A verified traveler
Posted Apr 12, 2024 on Expedia
Every thing was perfect
Comment from Hotel Management
Apr 13, 2024 by General Manager, Hotel Management
Dear Tessa, Thank you for the excellent review! It's great to know you loved your stay at LaGuardia Plaza Hotel, and we hope your experience left you feeling refreshed, cared for, and valued! We look forward to seeing you again soon. Effie Mikedis General Manager LaGuardia Plaza Hotel