Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Customer Service, Hotel Management
Qemal, it's wonderful to see your 5-star rating for the InterContinental New York Barclay. We wholeheartedly appreciate your feedback, and our team is motivated by your positivity. We look forward to welcoming you on your next stay in New York City.
by A verified traveler from Gilbert
Posted Mar 18, 2024 on Expedia
Comment from Hotel Management
Mar 19, 2024 by Customer Service, Hotel Management
Dr. Duc, it's wonderful to know that you had an exceptional experience at the InterContinental New York Barclay. Our team prioritizes guest satisfaction and your high rating is a testament to that. We're grateful for your patronage and look forward to welcoming you back soon.
by A verified traveler
Posted Mar 17, 2024 on Expedia
Comment from Hotel Management
Mar 19, 2024 by Customer Service, Hotel Management
Ryan, it's terrific to hear you had a 5-star experience at InterContinental New York Barclay. We look forward to welcoming you back for another fantastic stay in the future.
by A verified traveler
Posted Mar 17, 2024 on Expedia
Be careful of hidden resort or amenity fees added on to the bill. These are either not disclosed or hidden cleverly in price quote. Very deceptive.
Comment from Hotel Management
Mar 18, 2024 by Customer Service, Hotel Management
Jonathan, it is regrettable to read that you had some concerns about extra charges. We aim to be transparent with our pricing, so it's unfortunate if this wasn't fully clear during your booking process. While these fees are typically detailed in the booking terms, we understand your frustration. We're striving to make all billing factors as transparent as possible. Thank you for bringing your experience to our attention.
by A verified traveler
Posted Mar 16, 2024 on Expedia
Comment from Hotel Management
Mar 18, 2024 by Customer Service, Hotel Management
Helen, it's wonderful to hear that you had an exceptional experience at InterContinental New York Barclay. We look forward to being your host again on your next trip to New York City.
by A verified traveler from Houston
Posted Mar 16, 2024 on Expedia
La facilidad de llegar a diferentes puntos turísticos de NY.
Comment from Hotel Management
Mar 17, 2024 by Customer Service, Hotel Management
Juan, es maravilloso saber cuánto valoraste la facilidad de visitar numerosas atracciones turísticas durante tu estadía en InterContinental New York Barclay. Nuestro equipo aprecia mucho sus comentarios positivos. Estamos ansiosos por darle la bienvenida nuevamente para vivir otra experiencia maravillosa.
by A verified traveler from dover
Posted Mar 11, 2024 on Expedia
Very friendly receptionist and very clean and updated room
Comment from Hotel Management
Mar 12, 2024 by Customer Service, Hotel Management
Terence, it's fantastic to hear that InterContinental New York Barclay made your stay enjoyable with our attentive reception and spotless, contemporary rooms. We appreciate your kind feedback, and we hope to offer you another exceptional stay in the future.
by A verified traveler
Posted Mar 4, 2024 on Expedia
Great hotel location for Grand Central, Rockefeller Center, Central Park etc with a classy bar, very comfy beds and clean refurbished rooms.
Downsides are thin walls…you can hear a lot in the next room…and high floors don’t give you a view.
Comment from Hotel Management
Mar 5, 2024 by Customer Service, Hotel Management
Nicholas, thank you for sharing your impressions of your stay. We're thrilled you appreciated our prime location and newly renovated rooms. We deeply regret any noise inconvenience you may have experienced and we assure you that your feedback is taken seriously. Despite certain challenges with the view, we trust our commitment to comfort and cleanliness overshadowed these aspects. We hope to welcome you back in hopefully quieter and even more comfortable circumstances.
by A verified traveler
Posted Feb 26, 2024 on Expedia
Comment from Hotel Management
Feb 29, 2024 by Customer Service, Hotel Management
Thank you for this excellent rating, Charles!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at InterContinental New York Barclay, an IHG Hotel! We'd love to host you again someday for yet another unforgettable visit.
by A verified traveler
Posted Feb 26, 2024 on Expedia
I loved the hotel and location
Comment from Hotel Management
Feb 27, 2024 by Customer Service, Hotel Management
Joel, we're thrilled you appreciated InterContinental New York Barclay and its prime location. We sincerely hope you have the opportunity to join us again in the future.