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Hotel Hayden

4.0 star property
Steps from New York's iconic sights, travelers enjoy a peaceful retreat with fitness options and local expertise at their fingertips.

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Photo gallery for Hotel Hayden

Lobby sitting area - Hotel Hayden (New York)
Fitness facility - Hotel Hayden (New York)
Egyptian cotton sheets, premium bedding, in-room safe, desk - Hotel Hayden (New York)
View from room - Hotel Hayden (New York)
Property entrance - Hotel Hayden (New York)
Hotel Hayden offers a calm escape in bustling Manhattan, near the Empire State Building and Madison Square Garden. Guests enjoy a 24-hour gym, dry cleaning services, and luggage storage while exploring New York City.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

7.2 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(116 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Manhattan, a neighborhood in New York, Hotel Hayden is near a metro station. Rockefeller Center and Grand Central Terminal are notable landmarks, and some of the area's activities can be experienced at Manhattan Cruise Terminal and American Dream. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Radio City Music Hall. Guests appreciate the hotel's convenience to public transportation: 28 St. Station (7th Av.) is just steps away and 28 St. Station (Broadway) is 4 minutes by foot. Visit our New York travel guide
Map
127 West 28th Street, New York, NY, 10001

What's nearby

  • view from top on Madison Square Garden and Empire State Building
    Madison Square Garden
    5 min walk - 0.3 miles
  • Macy's
    Macy's
    6 min walk - 0.4 miles
  • 5th Avenue
    5th Avenue
    6 min walk - 0.4 miles
  • Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day
    Empire State Building
    8 min walk - 0.5 miles
  • Times Square
    Times Square
    14 min walk - 0.8 miles

Getting around

  • 28 St. Station (7th Av.)
    2 min walk
  • New York W 32nd St. Station
    6 min walk
  • John F. Kennedy Intl. Airport (JFK)
    57 min drive

Restaurants

  • McDonald's
    2 min walk
  • Starbucks
    2 min walk
  • Skirt Steak
    2 min walk
  • The Fleur Room
    1 min walk
  • Five Guys
    3 min walk

About this property

Hotel Hayden

Upscale hotel near 5th Avenue
A short walk from Madison Square Garden and Empire State Building, Hotel Hayden provides free continental breakfast, a terrace, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.
Other perks include:
  • Self parking (surcharge), tour/ticket assistance, and a 24-hour front desk
  • 1 meeting room, a front-desk safe, and an elevator
  • Concierge services, a porter/bellhop, and smoke-free premises
  • Guest reviews say great things about the helpful staff and location
Room features
All 122 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with designer toiletries and showers
  • 43-inch flat-screen TVs with premium channels
  • Mini fridges, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Frequently asked questions

Is Hotel Hayden pet-friendly?

Yes, Hotel Hayden allows cats and dogs with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 75.00 per day and a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 50 per night.

What time is check-in at Hotel Hayden?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hotel Hayden?

Check-out is at noon.

Where is Hotel Hayden located?

Located in Manhattan, this hotel is within a 10-minute walk of 5th Avenue, Madison Square Garden, and Herald Square. Empire State Building and Bryant Park are also within 15 minutes. 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.

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Reviews

Hotel Hayden Reviews

7.2

Good

7.6

Cleanliness

6.4

Amenities

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 319 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 209 out of 1001 reviews
Rating 4 - Poor. 112 out of 1001 reviews
Rating 2 - Terrible. 124 out of 1001 reviews

Reviews

Verified

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great staff. Good location.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Leonel

Liked: Cleanliness, staff & service
Bed had a hole in Ty mattress where I slept on the first night, rooms are so little I felt claustrophobic, rooms are big enough for two, staff it’s awesome and so amicable, the breakfast guy from Colombia OMG he is the reason why I would come back, happy person great energy
Stayed 6 nights in Feb 2026
Verified

2/10 Terrible

Joanne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel Hayden is in serious need of renovations. WiFi was slow and spotty, carpets worn, closet doors missing, drawers broken, mini fridge iced over, My room was broiling hot in Spring (despite having the AC on) and my friend's was freezing (despite having the heat on) and the elevator had a mind of it's own. The best things I can say are that the staff was really nice and the rooms were pretty clean.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, staff was amazing, great stay for New York at a great price. My service dogs were slightly overstimulated for New York, which I did not anticipate, being able to take them back to the room with myself and the other person in need of a service animal and get rest and decompress was so valued at this hotel. Great location! Tons of little restaurants across and down the block. Empire State building is around the corner. A few subway entrances were very close. 10/10 recommend this hotel. We had 3 rooms total for our group.
Stayed 5 nights in Mar 2026
Verified

4/10 Poor

Julian

Liked: Cleanliness, property conditions & facilities
Room was ok but there were no extra blankets and the heating did not work sufficiently meaning none of had a good night's sleep. Breakfast was ok but calling it a full continental breakfast is a bit misleading. Hotel was clean and staff friendly and helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Room was clean. Felt safe.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.
Stayed 9 nights in Dec 2025
Verified

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Maura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the bed was comfortable. Had a little problem with the heat but the front desk staff were fabulous in response and went above and beyond to correct. Easy access to subway and nearby breakfast options were great. Overall a great Midtown spot and a great value.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Rudel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was decent and the staff are friendly. The only one negative about is that i was shocked that there is a facility fee of $42.50 that the staff told me when i checked out. It was never mentioned that there is a facility fee??? I think i was robbed it was a false ad on their part. And what is a facility fee?
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was basic, but clean. The beds seemed very old and very broken in. Pillows were not comfortable, woke up every morning with a stiff neck. The amenities were very basic. No vending machine, no place to get a drink of any kind. The Continental breakfast consisted of bagels or muffins and yogurt. The staff was very friendly. Close to MSG, but it felt like you were on the edge of the bad part of the city. I definitely wouldn't let my wife or children out alone there at night.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Bethzabet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk and staff is very friendly and helpful. The rooms were very comfortable and the location is great, especially if you are taking the train from Penn station.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet and very friendly front desk staff that always made me smile!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, comfortable, quiet room. Super toiletries. Good breakfast too.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Central location good for staying in NY. Walkable if you want but also close to multiple transit stops
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, the staff was amazing and the room and bathroom were more than I expected. The bathroom was well stocked, and the bed was very comfortable.
Stayed 1 night in Oct 2025
Verified

8/10 Good

george

Liked: Staff & service
decent hotel for the money. great location and helpful staff. worn down but clean facility.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Staff was friendly. There was no microwave. Beds were old, squeaky & uncomfortable. Pillows were bad
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and friendly. We did have an issue with our heat in the room not working, but they had maintenance up to our room within 20 minutes to fix it. My only issue is the breakfast. It’s not much of a breakfast but just assorted muffins and pastries.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Room was clean. Received immediate service when we had an issue.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. I will definitely stay there again. It's in a safe area. In every direction, there are spots to grab food. It's very clean. Very comfortable. Their staff is friendly. AND I was excited to learn that it's located in the historic Floral District of New York City. As a florist, that was VERY fun for me to know. It's a great hotel. Two thumbs up.
There was a book in the from detailing the history of the floral district.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities
The room was spotless, although we could not figure out how to get heat in the room so we end up shutting it off and it was still cold in the room. It was clean a very basic hotel. For the price it was fine. It was a little off the track for what we normally like.
Stayed 1 night in Dec 2025