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Hotel Hayden

Property class: 4

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Photo gallery for Hotel Hayden

A modern hotel lobby with a reception desk, green sofas, a coffee table, and a decorative chandelier. - Hotel Hayden (New York)
A modern building entrance with glass doors, potted plants, and umbrellas. - Hotel Hayden (New York)
A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows. - Hotel Hayden (New York)
A hotel room with a bed, a white sofa, a desk, and a red carpet. - Hotel Hayden (New York)
A gym with treadmills, elliptical machines, and a mirrored wall. - Hotel Hayden (New York)
A short walk from Madison Square Garden and Macy's, Hotel Hayden provides free continental breakfast, a terrace, and laundry facilities. Free in-room WiFi and a 24-hour business center are available to all guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 King Bed (Chelsea)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Double Double

7.4 out of 10
Good
(25 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a coffee machine, and a view of buildings through the window.

Superior Room, 1 King Bed

7.4 out of 10
Good
(136 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk with a lamp, a coffee machine, and a view of buildings through the window.

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Manhattan, a neighborhood in New York, Hotel Hayden is near a metro station. Rockefeller Center and Grand Central Terminal are notable landmarks, and some of the area's activities can be experienced at Manhattan Cruise Terminal and American Dream. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Radio City Music Hall. Guests appreciate the hotel's convenience to public transportation: 28 St. Station (7th Av.) is just steps away and 28 St. Station (Broadway) is 4 minutes by foot. Visit our New York travel guide
Map
127 West 28th Street, New York, NY, 10001

What's nearby

  • A cityscape with prominent skyscrapers, including the Empire State Building, and a large circular building with a dome.
    Madison Square Garden
    5 min walk - 0.3 miles
  • A busy street scene in front of Macy's with people walking and street vendors.
    Macy's
    6 min walk - 0.4 miles
  • A Gothic cathedral with pointed spires and intricate window designs, surrounded by modern skyscrapers.
    5th Avenue
    6 min walk - 0.4 miles
  • The Empire State Building surrounded by other skyscrapers in New York City.
    Empire State Building
    8 min walk - 0.5 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    14 min walk - 0.8 miles

Getting around

  • 28 St. Station (7th Av.)
    2 min walk
  • New York W 32nd St. Station
    6 min walk
  • LaGuardia Airport (LGA)
    30 min drive

Restaurants

  • Starbucks
    2 min walk
  • McDonald's
    2 min walk
  • Skirt Steak
    2 min walk
  • The Fleur Room
    1 min walk
  • The Wilson
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Frequently asked questions

Is Hotel Hayden pet-friendly?

Yes, Hotel Hayden allows cats and dogs with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 75.00 per day and a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 50 per night.

What time is check-in at Hotel Hayden?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hotel Hayden?

Check-out is at noon.

Where is Hotel Hayden located?

Located in Manhattan, this hotel is within a 10-minute walk of 5th Avenue, Madison Square Garden, and Macy's. Empire State Building and Bryant Park are also within 15 minutes. 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hayden Reviews

7.2

Good

7.8

Cleanliness

6.6

Amenities

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 343 out of 1004 reviews
Rating 8 - Good. 235 out of 1004 reviews
Rating 6 - Okay. 208 out of 1004 reviews
Rating 4 - Poor. 95 out of 1004 reviews
Rating 2 - Terrible. 123 out of 1004 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in NoMad/Chelsea area, surprisingly spacious room and bathroom, super sweet and accommodating staff. Had a wonderful stay!!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Like the location. The attentive staff. Building could have a remodel but is clean and safe
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and so helpful!
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Breakfast was just grocery store pastries and bread. The property was rundown, and the room was clean but you could tell it was old. I stayed here for a work trip and wouldn't recommend it really. I guess the location was good.
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for MSG. Drawback is rooms are really dark and lighting is horrible in the bathroom.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean with good staff
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
It was great location, friendly staff.
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
The staff was great but the property wasn't the most up to date/clean in some places. The location is great and easy to get around the city but it is loud if you are facig the street.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and comfortable rooms
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is an excellent choice if you’re on a budget. Rooms are clean , beds are good , window AC unit worked fine. Elevators were prompt and functional. It’s not fancy but it’s more than okay. The location is excellent right next to the 96 street subway station and close to many delis , coffee places and restaurants.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to subway stops and lots of restaurants.
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness
The complimentary continental breakfast was the only unique thing about the property and it was good. It was an expensive 2 day stay that really doesn't warrant a resort fee: the fitness room was closed, no pool or rooftop dining, bar or restaurant. The 230 sq ft double room was large by NY standards but could have used a microwave. Great location for Madison Square Garden and Times Square.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful with directions about the area and was very clean. The only thing I think they should need a little bit better breakfast in the morning.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!! Great location!
Stayed 8 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel definitely needs a refurbishment. Breakfast was just bread and muffins, although the coffee was appreciated. Only one elevator was working and took a very long time to get up and down. Staff very friendly.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean rooms. Breakfast is same every day, we stayed for two weeks, wanted some variety but I guess it’s ok for people staying for 2-3 days. Overall good hotel
Stayed 14 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful from arrival to checkout. The location was perfect for a long weekend stay, close to the subway stations, lots of restaurants + bars, and felt safe at all hours. There is a taqueria on the same block and their tacos are tortas are delicious! There were a few small imperfections in the room (a chip out of the wardrobe, the mini fridge door opened awkwardly), but nothing that affected our stay. Overall, we throughly enjoyed our stay
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel breakfast was very bare-bones, which we weren’t expecting. It also looked like they had recently completed renovations but forgotten some aspects. The AC unfortunately didn’t truly work the two nights we were there. The location was amazing in relation to MSG and the subway. The staff was very attentive and helpful. They had toiletries in the room and toothpaste on request which was helpful when planning my carry on.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and staff were excellent. Room size was good for a NYC hotel. Shower with only half-door was problematic. Breakfast bar coffee, bananas, and mandarins were nice, but there was no protein - mainly sweets and yogurt with almost no protein. Some hard boiled eggs/ham/sausage would be nice. Also, while the front desk provided as much plastic-bottled water as needed, that caused lots of waste. And there was no recycling in the hotel! There should be a water cooler to refill one's own bottle and they need to implement recycling.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for three nights and the staff was very helpful and friendly. Our room was clean and the location was perfect for us. The parking was a short walk away and restaurants were nearby. We went to the Rush concert so MG was super close and the area is very walkable. We had a nice stay. Thank you!
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room looks a lot nice in photos. Great location in the Flower District, front staff were incredible friendly. Breakfast is okay, mainly fruit, pastries and yogurt - no hot breakfast. Unfortunately, I had my wedding rings stolen from our room. I forgot to put them on, left them on the desk and they are just gone. Filed a complaint and was never called back.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They never disappoint period!!! The staff is unbelievably outstanding and always go above and beyond for therye guests! I dont know if they get bonuses or what, because they always impress! Outstanding Service!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and efficient. Its breakfast menu is limited but sufficient; croissants, yogurt, fruit, coffee & tea. If it had a swimming pool I would rate it even higher. It's very nice to come out in the morning when the flower shops up and down the street have put their plants out.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The housekeeping staff was wonderful whenever we needed new towels. The outlets and tv weren’t working in our room because they were replacing them. Needed a little bit of some maintenance on the upkeep.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean however the shower floor itself looked like it needed a proper scrub, so I used slippers while bathing. The toilet in the room also took a while to flush but everything else in the room was good. Breakfast was quite good, mainly pastries, fruits, yogurt, hot drinks. Staff was very helpful with anything we needed. They allowed us to store luggage when we arrived early and had to leave late which was appreciated. Their restrooms in the lobby were under construction and not safe as you could see into the men’s restroom from the toilet stall itself. Many food places along this street and the subway located at the corner. Microwave available all day. Mini fridge located in room. Did not see an ice maker available to use. Room was not noisy and we stayed on the 9th floor. Good size room for 4 people. Lobby is very tasteful and comfortable to sit while you wait.
Stayed 5 nights in Oct 2026