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Holiday Inn Express New York - Manhattan West Side by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

A buffet with labeled trays of turkey sausage, bacon, and cookies. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A coffee station with two espresso machines and a variety of coffee pods and cups. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A lobby with a reception desk, seating area with chairs and a sofa, large windows with blinds, and a wooden floor. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A hotel room with two beds, a desk, a chair, and a window with a city view. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
Two computer monitors on a desk with a keyboard, a chair, and a door with a sign indicating the use of a key card for entry. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
Located close to Manhattan Cruise Terminal and Jacob K. Javits Convention Center, Holiday Inn Express New York - Manhattan West Side by IHG provides a free breakfast buffet, a grocery/convenience store, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a 24-hour gym and a 24-hour business center.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Laundry

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a television, a mirror, and a small trash bin.

Standard Room, 2 Double Beds

7.8 out of 10
Good
(79 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, a window with a curtain, and a bedside table with a lamp.

Standard Room, 1 King Bed

7.8 out of 10
Good
(55 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted above the desk, and a desk lamp.

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

A bed with white bedding and two pillows.

Standard Room

8.4 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a blue sofa, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

A hotel room with a large bed, a desk, a chair, a TV, and a window with a view of buildings.

Standard Room, 1 King Bed (Extra Floor Space)

7.8 out of 10
Good
(42 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

A hotel room with two beds, a desk, a chair, a television, and a window with a view.

Standard Room, 2 Double Beds (Extra Floor Space)

8.2 out of 10
Very good
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a chair, a television, a mirror, and a small trash bin.

Standard Room, 2 Double Beds, City View

8.4 out of 10
Very good
(82 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted above the desk, and a desk lamp.

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.0 out of 10
Very good
(41 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Manhattan, a neighborhood in New York, Holiday Inn Express New York - Manhattan West Side by IHG is in the entertainment district and near a metro station. Radio City Music Hall and Broadway Theatre are cultural highlights, and some of the area's activities can be experienced at Manhattan Cruise Terminal and American Dream. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn. Visit our New York travel guide
Map
538 West 48th Street, New York, NY, 10036

What's nearby

  • A large ship docked at a port with the name "INTREPID" visible on its bow.
    Intrepid Museum
    5 min walk - 0.3 miles
  • A city skyline with a prominent skyscraper, a large body of water, and a clear sky.
    Jacob K. Javits Convention Center
    11 min walk - 0.6 miles
  • A busy urban street with yellow taxis, pedestrians, and tall buildings with illuminated signs.
    Broadway
    11 min walk - 0.6 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    13 min walk - 0.7 miles
  • A tall, beige skyscraper with many windows, surrounded by palm trees and other buildings.
    Rockefeller Center
    14 min walk - 0.8 miles

Getting around

  • New York W 32nd St. Station
    3 min drive
  • 50 St. Station (8th Av.)
    10 min walk
  • LaGuardia Airport (LGA)
    38 min drive

Restaurants

  • Hardware Bar
    2 min walk
  • The Landmark Tavern
    3 min walk
  • Valla Table
    4 min walk
  • Pocket Bar NYC
    2 min walk
  • Añejo
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.8 miles (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn Express New York - Manhattan West Side by IHG pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express New York - Manhattan West Side by IHG located?

Located in Manhattan, this hotel is within a 15-minute walk of Manhattan Cruise Terminal, Jacob K. Javits Convention Center, and Times Square. Broadway and Rockefeller Center are also within 15 minutes. 50 St. Station (8th Av.) is 10 minutes by foot and 49th St. Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

8.0

Very Good

8.4

Cleanliness

7.6

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 1025 out of 2449 reviews
Rating 8 - Good. 699 out of 2449 reviews
Rating 6 - Okay. 398 out of 2449 reviews
Rating 4 - Poor. 177 out of 2449 reviews
Rating 2 - Terrible. 150 out of 2449 reviews

Reviews

Verified review

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nice place and location
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Manhattan entertainment venues and the affordable price.
Stayed 6 nights in Aug 2026
Verified review

6/10 Okay

Rodisea

The room was smaller than expected. Breakfast was not the best, but okay for continental. The staff at the front desk were helpful and friendly.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Dilpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near Times Square and a metro stop. Good food spots down the block. Rooms were clean, staff was amazing, breakfast is great. Only concern was the elevator, room was right beside it and was real annoying at night.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. Close to restaurants.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean breakfast was good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfussy but clean hotel with good location near downtown attractions. Decently sized rooms with a big-enough bathroom that actually had a tub. Staff was amenable and the entire stay was pleasant. Nice free breakfast and free fresh ground coffee available all day!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night before a cruise, but the stay was sufficient. Nothing exciting, but a good hotel for quick stays! Breakfast was just okay.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Loymarie Nunez

Liked: Staff & service
The breakfast wasn’t so good, the rooms space for 4 adults it is very difficult and the train station near it is about 15 minutes walking
Stayed 5 nights in Sep 2026
Verified review

6/10 Okay

Wilberto

Disliked: Staff & service, property conditions & facilities
The AC was terrible. The guests in other rooms slammed their doors so hard at late nights and spoke so loud. The girls at the front desk were terrible with me and made me wait a long time for check-in. The breakfast was so good.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

TERESA

Liked: Cleanliness, staff & service
I enjoyed my stay but the hotel was undergoing renovations. I would stay again in the future. It was very centrally located and since I didn't rent a car it was convenient to where I visited and taking the train to and from New York.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

NANCY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I purchased 2 rooms with extra space. Rooms were small but clean. Breakfast was ok but area to eat was very small and no where to sit because there were so many people. Staff was very friendly and helpful!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family for a week, breakfast was great with different hot meal options daily. Enjoyed our stay
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Genesis Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a trip with my man and his brothers and it was super nice there. Super clean and complimentary breakfast was amazing. Will be staying here again in the future.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Avijit

Disliked: Cleanliness
Rooms are too small and breakfast is ok. Rooms are not too clean but staff are very friendly. Thanks
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Yvonne Alacar

The room is clean so far it’s good. The breakfast area is quite small to accommodate all the travelers.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Shweta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Location is perfectly near from Times Sq and bus / subway station. Breakfast was really good and room facilities were thoughtful.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Clean rooms, heater went out one night and were not able to fix until next day. Kitchen is extremely busy every morning, everyone just trying to grab a bite before the start of their days
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
Not the cleanest hotel room. Bathroom in our room had mold on the walls and the rest of the room very dusty. All maintenance that can be easily done. The staff was nice though and the breakfast was good
Stayed 4 nights in Aug 2026
Verified review

4/10 Poor

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you book the 2 double bed room with "extra floor space", don't plan to be able to get out of bed on both sides. The smallest hotel room we've ever experienced. The bathroom is unbelievably cramped, smaller than an RV bathroom. Breakfast. For whatever unknown reason, breakfast isn't served until 7 on weekends, but 630 on every day of the week... So don't plan anything early on a weekend if you want the included breakfast. Everything was clean and staff were nice, but the room and breakfast were huge letdowns.
Stayed 3 nights in Sep 2026
Verified review

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: shower pressure. Confortable beds. Location (if you are willing to walk 15 - 20 min to get in the main places Cons: In construction (no advice beforehand). Carpet with humidity (smelly and wet!). Mold on the bathrooms. Not a good soundproof windows. Lot of people smoking at the main entrance. Not a good breakfast. Elevators slowly and crowed.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay various days, very kind people.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Sudhesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and cost point of view
Stayed 4 nights in May 2026
Verified review

4/10 Poor

Alvaro

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs major renovations the room's bed was sinked in and it made noise when sleeping, I had to sello on the side of the bed, the small refrigerator in the room when pulled the whole thing will come out, and last the electrical outlets inside the room when unplugging the base will come off, although I addressed all of the above, and was never fixed, the cleaning was good
Stayed 5 nights in Aug 2026
Verified review

6/10 Okay

Adam

Liked: Cleanliness
Great location which is 3 blocks from Times Square. The building is hard to find with scaffold and no signage out front. Rooms were clean. Breakfast was okay but room is small with very little seating to cater full hotel.
Stayed 3 nights in Jul 2026