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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Travelers stay within easy reach of Broadway's dazzling shows while enjoying a hearty morning breakfast and maintaining fitness routines around the clock

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

A Holiday Inn Express building with outdoor seating and a covered patio area. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A multi-story hotel with a brick facade, a glass entrance, and a Holiday Inn Express sign. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A buffet with labeled containers of omelets and other dishes. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A hotel room with two beds, a desk, a chair, and a window with a city view. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
A reception area with a wooden reception desk, a sofa, two chairs, and a small table. - Holiday Inn Express New York - Manhattan West Side by IHG (New York)
Holiday Inn Express New York - Manhattan West Side is moments from Broadway's theaters. Guests enjoy a free breakfast buffet, 24-hour fitness center, and dedicated workspace for business travelers. The attentive staff consistently earns praise from guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a television, a mirror, and a small trash bin.

Standard Room, 2 Double Beds

7.8 out of 10
Good
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, a window with a curtain, and a bedside table with a lamp.

Standard Room, 1 King Bed

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted above the desk, and a desk lamp.

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

8.4 out of 10
Very good
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a blue sofa, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

A hotel room with a large bed, a desk, a chair, a TV, and a window with a view of buildings.

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(41 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

A hotel room with two beds, a desk, a chair, a television, and a window with a view.

Standard Room, 2 Double Beds (Extra Floor Space)

8.2 out of 10
Very good
(71 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a chair, a television, a mirror, and a small trash bin.

Standard Room, 2 Double Beds, City View

8.4 out of 10
Very good
(80 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted above the desk, and a desk lamp.

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.0 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Manhattan, a neighborhood in New York, Holiday Inn Express New York - Manhattan West Side by IHG is in the entertainment district and near a metro station. Radio City Music Hall and Lincoln Center are cultural highlights, and some of the area's activities can be experienced at Manhattan Cruise Terminal and South Street Seaport. Looking to enjoy an event or a game? See what's going on at Madison Square Garden or Barclays Center Brooklyn. Visit our New York travel guide
Map
538 West 48th Street, New York, NY, 10036

What's nearby

  • A large ship docked at a port with the name "INTREPID" visible on its bow.
    Intrepid Museum
    5 min walk - 0.3 miles
  • A large metal framework with a glass ceiling, likely part of a building's interior.
    Jacob K. Javits Convention Center
    11 min walk - 0.6 miles
  • A busy urban street with yellow taxis, pedestrians, and tall buildings with illuminated signs.
    Broadway
    11 min walk - 0.6 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    13 min walk - 0.7 miles
  • A tall, beige skyscraper with many windows, surrounded by palm trees and other buildings.
    Rockefeller Center
    14 min walk - 0.8 miles

Getting around

  • New York W 32nd St. Station
    3 min drive
  • 50 St. Station (8th Av.)
    10 min walk
  • LaGuardia Airport (LGA)
    38 min drive

Restaurants

  • Harbor
    4 min walk
  • As Is NYC
    4 min walk
  • Valla Table
    4 min walk
  • Hardware Bar
    2 min walk
  • Pocket Bar NYC
    2 min walk

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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.8 miles (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn Express New York - Manhattan West Side by IHG pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express New York - Manhattan West Side by IHG located?

Located in Manhattan, this hotel is within a 15-minute walk of Manhattan Cruise Terminal, Jacob K. Javits Convention Center, and Times Square. Broadway and Rockefeller Center are also within 15 minutes. 50 St. Station (8th Av.) is 10 minutes by foot and 49th St. Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

8.0

Very Good

8.4

Cleanliness

7.6

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 1013 out of 2455 reviews
Rating 8 - Good. 704 out of 2455 reviews
Rating 6 - Okay. 403 out of 2455 reviews
Rating 4 - Poor. 178 out of 2455 reviews
Rating 2 - Terrible. 157 out of 2455 reviews

Reviews

Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay. Close to restaurants.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean breakfast was good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family for a week, breakfast was great with different hot meal options daily. Enjoyed our stay
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Genesis Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a trip with my man and his brothers and it was super nice there. Super clean and complimentary breakfast was amazing. Will be staying here again in the future.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Shweta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Location is perfectly near from Times Sq and bus / subway station. Breakfast was really good and room facilities were thoughtful.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Sudhesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and cost point of view
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Adam

Liked: Cleanliness
Great location which is 3 blocks from Times Square. The building is hard to find with scaffold and no signage out front. Rooms were clean. Breakfast was okay but room is small with very little seating to cater full hotel.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay various days, very kind people.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Eloise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean overall. Quiet neighborhood.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast was a huge plus! Friendly and helpful staff, clean room, couldn't have asked for more really :)
Stayed 9 nights in Apr 2026
Verified review

8/10 Good

Sunil Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast and 24 hours coffee/tea machine. There's a flexibility in checking in. Overall have very good 4 days 14th-18th May stay at hotel.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Elmurat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and perfectly comfortable, though a little on the smaller side. Breakfast can get quite busy, so it's worth arriving early if you prefer a quieter start to the day. The staff were genuinely helpful throughout our stay. As for the location, it's a great choice if you're looking to escape the chaos of Times Square while still being close to it.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Ayano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and room was clean.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you are embarking a cruise ship - less than 10 minute walk - only 15 minute walk to Times Square - breakfast was included and was surprisingly good - coffee was fresh and lots of food options
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Noelle Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and staff were friendly. They also stored baggage before and after our stay, free of charge, which was very convenient. Would love to stay here again if I am back in NYC.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the comfortable bed! Nice location and good breakfast!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great staff helpful
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Ishitbhai

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
May be due to lot of people at the property around 4th July weekend cause this okay experience to us, only one lift was working, and we were waiting at least 5-10 minutes to get up or down, we shifted to 2 rooms where Air Conditioning was not working when heatwave was at peak and third room was having good Air Conditioning. You can imagine how these things can ruin the experience of staying at this property the only good thing was the staff at the hotel , they are super helpful.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Diego Alejandro Fallas

Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous and the place was very good
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities
Paid for queen bed room, upon arrival i was told they have last room with 2 smaller beds, even worse, this room was next to main reception/lobby so you hear a lot of noise from there. every loder noise can wake room tenants up. Room was clean, all working fine inside, hotel staff very helpful.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

tequila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was there's only 1 set of elevators and they were slow other than that a great place. Clean, friendly staff, breakfast was fresh and delicious
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh, room was clean and quiet. Absolutely nothing to complain.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Taylor

The room was very clean and the staff at the front desk
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Perla Gabriela

Liked: Staff & service
The free breakfast feature was very thoughtful.
Stayed 3 nights in Mar 2026