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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Overview of citizenM New York Times Square

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Featured Image
View from Room
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
View from Room

citizenM New York Times Square

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationTimes Square3 min walk
    Popular LocationRadio City Music Hall6 min walk
    Popular LocationBroadway6 min walk
    AirportNew York, NY (JFK-John F. Kennedy Intl.)40 min drive

Book online or call:

1-800-675-4318

Choose dates to view prices

  • King Room

    Photos of King Room

    4.8/5 guest room rating

    Room amenities

    • 151 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details

  • King Room - City View

    Photos of King Room - City View

    4.4/5 guest room rating

    Room amenities

    • 147 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

New York

Located in New York's Midtown neighborhood, citizenM New York Times Square is in the city center and near a metro station. Broadway Theatre and Gershwin Theater are cultural highlights, and some of the area's popular attractions include Madame Tussauds Wax Museum and Central Park Zoo. Check out an event or a game at Madison Square Garden, and consider making time for American Museum of Natural History, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location for the sightseeing. It's also convenient to public transportation: 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 5 minutes.
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Map
Popular Location

What's nearby

  • Times Square - 3 min walk
  • Radio City Music Hall - 6 min walk
  • Broadway - 6 min walk
  • Rockefeller Center - 7 min walk
  • Museum of Modern Art - 10 min walk

Getting around

  • 49th St. Station - 5 min walk
  • New York W 32nd St. Station - 19 min walk
  • AirportJohn F. Kennedy International Airport (JFK) - 40 min drive

Restaurants

  • CanteenM grab and go – Open daily. Open 24 hours.
  • CloudM – Open daily.
View in a map

About this property

citizenM New York Times Square

4-star New York hotel in Midtown, walk to Broadway Theatre
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 230 soundproofed rooms feature free WiFi and tablet computers. For a bit of entertainment, guests will find Smart TVs with digital channels, and other amenities include iPod docks and premium bedding.
CitizenM New York Times Square offers 230 air-conditioned accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available

Food and drink

  • To-go breakfast available for a fee daily 6 AM–11 AM: USD 13.95 per person
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • In-room accessibility
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Digital channels
  • iPod dock
  • Tablet computer

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Guests have the possibility to enhance their stay via the citizenM mobile app. The app gives guests access to pre-arrival check-in, keyless room access, room controls, and optional cleaning and food services.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 13.95 per person (approximately)
  • Late check-out fee: USD 39 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

Is citizenM New York Times Square pet-friendly?
No, pets are not allowed at this property.
How much is parking at citizenM New York Times Square?
This property doesn't offer parking.
What time is check-in at citizenM New York Times Square?
Check-in is from 2:00 PM - midnight.
What time is check-out at citizenM New York Times Square?
Check-out is at 11 AM. Late check-out is available for USD 39 (subject to availability).
Where is citizenM New York Times Square located?
Located in Midtown, this boutique hotel is steps from Ambassador Theatre, Gershwin Theater, and Winter Garden Theatre. Broadway Theatre and Times Square are also within 5 minutes. 49th St. Station and 50 St. Station (Broadway) are within a 5-minute walk.
4.7
Exceptional
Rating 5 - Excellent. 1239 out of 1632 reviews
5 - Excellent 76%
Rating 4 - Good. 289 out of 1632 reviews
4 - Good 18%
Rating 3 - Okay. 57 out of 1632 reviews
3 - Okay 3%
Rating 2 - Poor. 26 out of 1632 reviews
2 - Poor 2%
Rating 1 - Terrible. 21 out of 1632 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I see this hotel as a maybe 3.5 stars. It has so much potential but rooms are straight ahead, you can hear noise from outside the room, tv sounds are so low can barely hear it. Led should work all around the room not only the bathroom.
Stayed 1 night in Feb 2021

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Very professional, very good service and very technological.
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The leds in the bathroom was amazing and great to set the mood and the view as also great
Stayed 1 night in Feb 2021

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible guest room design with no sink in bathroom, extremely small room with no place to sit, just a bed in a room and one chair. Felt like a low cost college dorm room. Also, very very thin walls between rooms combined with noisy neighbors talking l night until 4:30 am. Stupid ipads to control all lights in the room including the toilet
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveler, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Looking forward to coming back
Stayed 3 nights in Feb 2021

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