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citizenM New York Times Square

Property class: 4

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Photo gallery for citizenM New York Times Square

A modern bar area with multiple seating options, a well-stocked bar, and large windows offering city views. - citizenM New York Times Square (New York)
A buffet with various food items, including pastries, fruits, and condiments. - citizenM New York Times Square (New York)
A modern hotel entrance with a glass facade, red accents, and a prominent 'Citizen Hotel Times Square' sign. - citizenM New York Times Square (New York)
A modern lounge with red and green chairs, a fireplace, and city views. - citizenM New York Times Square (New York)
A rooftop terrace with seating areas, a glass railing, and a cityscape view. - citizenM New York Times Square (New York)
A short walk from Broadway and Radio City Music Hall, citizenM New York Times Square provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, CanteenM - open 24/7, features vegetarian cuisine. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a TV.

Room, 1 King Bed

8.4 out of 10
Very good
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a large window, a bed with white linens, a bedside table with a lamp, and a red sculpture on a shelf.

Room, 1 King Bed (High Floor)

9.2 out of 10
Wonderful
(40 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A hotel room with a large bed, a small table with a lamp, a red chair, and a door leading to a bathroom.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a large window, a bed, two bedside tables with lamps, a TV on the wall, and a telephone on the side table.

Premium Room, 1 King Bed (View)

9.0 out of 10
Wonderful
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Manhattan, a neighborhood in New York, citizenM New York Times Square is in the entertainment district and near a metro station. Radio City Music Hall and Broadway Theatre are cultural highlights, and some of the area's popular attractions include Lincoln Center and American Museum of Natural History. Check out an event or a game at Madison Square Garden, and consider making time for American Dream, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: 50 St. Station (Broadway) and 50 St. Station (8th Av.) are just steps away. Visit our New York travel guide
Map
218 West 50th Street, New York, NY, 10019

What's nearby

  • A busy urban street with yellow taxis, pedestrians, and tall buildings with illuminated signs.
    Broadway
    1 min walk - 0.1 miles
  • Times Square with large billboards and skyscrapers.
    Times Square
    2 min walk - 0.1 miles
  • A tall, beige skyscraper with many windows, surrounded by palm trees and other buildings.
    Rockefeller Center
    3 min walk - 0.2 miles
  • A theater with a large poster advertising Miss Saigon.
    Broadway Theatre
    3 min walk - 0.2 miles
  • A brightly lit building with neon signs and lights, including "Radio City Music Hall" and "Radio City Music Hall Christmas Spectacular."
    Radio City Music Hall
    5 min walk - 0.3 miles

Getting around

  • 50 St. Station (Broadway)
    1 min walk
  • Penn Station
    16 min walk
  • John F. Kennedy Intl. Airport (JFK)
    61 min drive

Restaurants

  • Din Tai Fung
    3 min walk
  • Junior's Restaurant
    2 min walk
  • McDonald's
    2 min walk
  • Ellen's Stardust Diner
    2 min walk
  • Carnegie Diner & Cafe
    1 min walk

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9.2 out of 10, Wonderful, 6,187 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 23.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23.50 per person
  • Late check-out fee: USD 79 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM New York Times Square pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at citizenM New York Times Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM New York Times Square?

Check-out is at 11 AM. Late check-out is available for USD 79 (subject to availability).

Where is citizenM New York Times Square located?

Located in Manhattan, this boutique hotel is within a 5-minute walk of Broadway, Times Square, and Rockefeller Center. Radio City Music Hall and 5th Avenue are also within 10 minutes. 50 St. Station (Broadway) and 50 St. Station (8th Av.) are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM New York Times Square Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1774 out of 2277 reviews
Rating 8 - Good. 342 out of 2277 reviews
Rating 6 - Okay. 93 out of 2277 reviews
Rating 4 - Poor. 42 out of 2277 reviews
Rating 2 - Terrible. 26 out of 2277 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for what we were looking for. The proximity to everything was excellent!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and style of this hotel.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view of the city (booked room with view), staff was friendly and helpful! Enjoyed our stay.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very friendly staff, and great location
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice hotel, good service
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and helpful!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the subway and very quick walk to Times Square and extremely courteous and helpful staff. Wonderful stay!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel and would stay here again. The staff was very friendly and the room was comfortable and clean. Loved the tech savvy tablet in the room. Breakfast was great but maybe could be included or lower price.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Clean room with unique amenities. Loved it.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was helpful, enjoyed the amenities. My first choice for hotels
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the staff felt like family and they were so helpful. I will be staying there when I go back to New York.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this hotel, nicely styled, friendly helpful staff, great food and drinks available on site and great location. The room was cute, small but had all we needed. Loved the iPad to control lights and set our alarm. Mini fridge was great to hold leftovers .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And this property was absolutely perfect so close to Broadway and Times Square. They have a really good pizza place right next to the hotel literally can go in your pajamas. I loved everything about this hotel perfect if you are solo traveler or going as a couple. I don’t recommend for anyone larger than three people in your group.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great location
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small but great location. Staff were extremely helpful. Great customer service.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owned my Marriott now. They do give you a cup of coffee and it was very clean. View was poor but location was amazing. Hard to find the entrance but once located a great experience.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out, the staff made my stay truly enjoyable. Everyone was incredibly friendly, helpful, and attentive, and I genuinely enjoyed the conversations I had with the staff throughout my stay. The rooftop offered a fantastic view, and the lobby was warm and inviting—especially while we waited before heading to our flight. Overall, it was a wonderful experience, and I would be happy to stay here again.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a bit small but otherwise, it was clean.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view with the top floor rooms
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Super comfortable bed and pillows, extremely clean, beautiful rooftop bar, and convenient location.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect stay for a quick theatre trip. The hotel was great in every way. The staff were helpful and accommodating, the room was spotless and very comfortable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful staff, have a bar an a restaurant was very convenient and the location perfect.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, but they served the purpose and had everything we needed. Would like to have either coffee in the room or free coffee down in the lobby. But, overall, I will be back because of the amenities they offer and the nice location near theater District and Times Square. Every employee there was very helpful and first rate.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel with lots of charm and excellent facilities. Everyone on staff, from the front desk to the manager to the dining and bar team, paid impeccable attention to our needs and ensured that I will be a repeat customer.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and service was great. We will definitely book our stay here again.
Stayed 4 nights in Jun 2026