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citizenM New York Times Square

4.0 star property
Hotel with a restaurant, steps from Broadway

Choose dates to view prices

Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Lobby sitting area
Bar (on property)
Bar (on property)
Broadway's energy surrounds guests at citizenM New York Times Square. The hotel offers 24/7 dining at CanteenM with vegetarian options and a 24-hour gym. Attentive staff and a central location near Rockefeller Center make it perfect for exploring Manhattan.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for King Room

King Room | View from room

King Room

9.0 out of 10
Wonderful
(366 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Eco-friendly toiletries
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillowtop beds, in-room safe, desk

King Room - City View

9.0 out of 10
Wonderful
(64 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Eco-friendly toiletries
Hydromassage showerhead
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Bar (on property)

The Westin New York at Times Square

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 4,837 reviews
The Westin New York at Times Square

About the neighborhood

Map
218 West 50th Street, New York, NY, 10019

What's nearby

  • Broadway - 1 min walk - 0.0 miles
  • Times Square - 2 min walk - 0.1 miles
  • Rockefeller Center - 8 min walk - 0.5 miles
  • Grand Central Terminal - 16 min walk - 0.9 miles
  • Manhattan Cruise Terminal - 17 min walk - 1.0 mile

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 56 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Junior's Restaurant - ‬2 min walk
  • ‪Carnegie Diner & Cafe - ‬2 min walk
  • ‪Applebee's Grill + Bar - ‬1 min walk
  • ‪Famous Amadeus Pizza - ‬2 min walk

About this property

citizenM New York Times Square

Upscale boutique hotel near Broadway
A short walk from Radio City Music Hall and Rockefeller Center, citizenM New York Times Square provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, CanteenM - open 24/7, features vegetarian cuisine. Free in-room WiFi and a business center are available to all guests.
You'll also find perks like:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A TV in the lobby, a front-desk safe, and coworking spaces
  • An elevator, a 24-hour front desk, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff and location
Room features
All 230 rooms offer comforts such as premium bedding and iPads, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch Smart TVs with digital channels
  • Wardrobes/closets, heating, and housekeeping

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  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,827 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (38 inch wide door)
  • Grab bar in shower (34 inches high)
  • Grab bar near toilet (34 inches high)
  • Hand-held showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat (18 inches high)
  • Roll-in shower (36 inches wide)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

Is citizenM New York Times Square pet-friendly?

No, only service animals are welcome at the property.

How much is parking at citizenM New York Times Square?

This property doesn't offer parking.

What time is check-in at citizenM New York Times Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM New York Times Square?

Check-out is at 11 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM New York Times Square located?

Located in Manhattan, this boutique hotel is steps from Gershwin Theater and Broadway. Times Square and Broadway Theatre are also within 5 minutes. 50 St. Station (Broadway) and 50 St. Station (8th Av.) are within a 2-minute walk.

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citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1366 out of 1819 reviews
Rating 8 - Good. 313 out of 1819 reviews
Rating 6 - Okay. 77 out of 1819 reviews
Rating 4 - Poor. 37 out of 1819 reviews
Rating 2 - Terrible. 26 out of 1819 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, beautiful views from rooftop bar
Stayed 6 nights in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel for a weekend break in NYC. Super friendly staff, excellent rooms and a quirky vibe that we loved! We will definitely be coming back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Rooms are small but updated and modern. Great breakfast !
Stayed 4 nights in Oct 2025

6/10 Okay

Magic

Liked: Staff & service, amenities
I really liked how the hotel was pretty much near everything and you can just walk out and find places to eat, shop and the subway was right outside the hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, great rooftop bar
Stayed 1 night in Sep 2025

10/10 Excellent

Billie Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near subway! The room was clean and comfortable. The translucent toilet/shower combo might bother some people.
Stayed 3 nights in Oct 2025

10/10 Excellent

philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. The staff was absolutely wonderful and the breakfast was delicious.
Stayed 3 nights in Sep 2025

10/10 Excellent

Johnathan Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar staff were very friendly and helpful. They really stand out.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jean M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, bed was comfortable, lobby was very nice! Staff was very friendly & excellent!!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Broadway shows and convenient subway stops, as well as the Times Square experience. Clean and comfortable rooms, small but with good storage. One elevator was out of order but we were notified beforehand and it didn't really cause problems. The rooftop bar is awesome!
Stayed 5 nights in Oct 2025

10/10 Excellent

Kelsey

Liked: Amenities
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Dawn Margot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay exceeded my expectations. Check in was quick and efficient. Our room was lovely packed with storage space. I downloaded the app so was able to do everything from my phone. The hotel is centrally located to many local attractions including The Gershwin Theatre, Timesquare, multiple subway intrance, a lovely bagel shop and so much more.
Stayed 7 nights in Oct 2025

10/10 Excellent

Linh Giang

Wonderful stay in nyc
Stayed 5 nights in Jun 2025

8/10 Good

Ricaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and facilities modern.Stayed there for the first weekend of August for my gf's birthday. The staff helped make it special for her by providing a card and complimentary drinks. Would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

hesham

Liked: Amenities
Perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Occino

Liked: Cleanliness, amenities, property conditions & facilities
The property is in the perfect location...
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel, friendly staff, comfy beds. Can be loud outside as expected in central area, would’ve preferred room to get cleaned a bit more but overall great hotel
Stayed 7 nights in Jul 2025

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Great location if you have plans to see some plays. The hotel is clean and the staff is very friendly.
Stayed 4 nights in Jun 2025

10/10 Excellent

Emanuel Jay Minguela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, I can go everywhere in minutes.
Stayed 4 nights in Jul 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t laugh…. Great pillows! Helpful people, great lobby, comfy clean room. I’d definitely stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Beverley Clare

Very modern and clean. Fantastic location
Stayed 7 nights in Jul 2025

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing we were here last year same time and staff remembered us. Love this hotel!! Clean and so efficient on service!
Stayed 4 nights in Jun 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2025

8/10 Good

Margalit

Liked: Cleanliness, staff & service, amenities
The CitizenM Hotel was perfect for one person traveling alone. The rooms are tiny but very cute and compact. The bed was quite comfortable, although the desk chair was not. The biggest issue was with the elevators; one was apparently being serviced and the other two were slooooooow. But the location is terrific and the room really did have everything that I needed, even though it was small.
Stayed 4 nights in Oct 2025

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